Herodesk.io

T3lshop.dk was one of the first customers to join Herodesk. They joined back in November 2023 and have been customers with us for almost 18 months now. Back then, it was big news when we launched quick replies, signatures, and features to create contacts and start conversations with Herodesk. It feels like it was ages ago, and it's a great testament to Herodesk and our product that customers like t3lshop joined so early, have been on the journey with us, and are still using Herodesk today. The two main reasons they chose us are our e-commerce integrations and the fact that we've built a super flexible and user-friendly platform for customer service. But don't just take our word for it - read the full success story here: 🇪🇺 https://buff.ly/S1zYnUG 🇩🇰 https://buff.ly/s2OCvMy

Ny integration - Brug Flexfone og Herodesk.io sammen 🤝 En god arbejdsdag bliver endnu bedre, når de digitale løsninger, man bruger, taler sammen og skaber synergi. Derfor vægter vi integrationer højt hos Flexfone. Telefoni skal ikke bare være er et isoleret system, men en naturlig del af din virksomhed og hjælpe med at skabe sammenhæng i din arbejdsdag. Med integrationen mellem Herodesk og Flexfone kan du samle al kundeservice. Uanset om dine kunder skriver en mail, sender en chatbesked eller ringer til dig, har du nu ét samlet overblik. ✅ Gør din kundeservice mere effektiv ✅ Få styr på alle henvendelser ét sted ✅ Få hurtig adgang til kundeprofilen, når en kunde ringer Læs mere om integrationen mellem Herodesk og Flexfone her https://hubs.li/Q039pBCT0 Ræk ud, hvis vi skal tage en snak om, hvordan Flexfone-løsningen kan hjælpe med at effektivisere arbejdsgange i din virksomhed 💬

Helping people take big steps in life is what ScandiMate does best 🌏 They specialize in helping young tradespeople embark on extended work trips to Australia, New Zealand, and Canada. It’s a life-changing journey for many, and providing excellent customer service is critical to ensure a smooth transition. That’s why they chose Herodesk. "As a company, we place great importance on maintaining close dialogue with our customers, as moving to the other side of the world is a significant step. HeroDesk allows us to centralize all our customer service in one place, making us easy to reach and ensuring fast response times." One feature that’s been a game-changer for them? Predefined responses (macros). With Herodesk, ScandiMate’s team can deliver precise answers packed with all the necessary details, saving time while giving their customers the confidence to take on new adventures. The result: ✔️ Shorter response times ✔️ A clear overview of customer inquiries ✔️ A smooth, reassuring experience for customers planning their journey That’s how Herodesk makes customer service simple, fast, and effective. Read more about how ScandiMate uses Herodesk here: https://buff.ly/40rTrdP

"Herodesk allows us to handle customer inquiries quickly and easily by consolidating all our inboxes in one place." When we talked to Musclehouse's co-founder, Anders Nielsen, and asked him why they chose Herodesk - that was why! Before they were 3-4 people using Outlook to manage incoming customer questions across a handful different inboxes. What a chaos 🤯 Who's doing what? Who has replied to who? Which customers haven't received a reply yet? It was honestly a mess. Herodesk helped solve that by consolidating all their customers questions across inboxes and channels in one tool, that makes it easy for Anders and his team to help each other reply to everything. And most important: No customer questions are ever missed. Read the full success story here: https://buff.ly/42l8Jn9

FashionByStrand is one of the customers that we're really happy to have. They are one of the leading fashion webshops in Denmark and Norway, shipping thousands of orders. We talked to their head of customer support, Kevin Mikkelsen, about why they chose Herodesk: > We chose Herodesk to make our everyday life more efficient and flexible. > Your solution integrates seamlessly with our WMS and offers features we haven’t had access to before. > At the same time, we experience outstanding support, which is a big plus. > It’s a pleasure to work with a local company that focuses on both customer service and product quality and delivers in both areas. We help solve a big challenge for Fashionbystand: Customers who want to change or cancel an order that has already been shipped. Imagine this: 1️⃣ The customer places an order at 9 pm. 2️⃣ At 10 pm they send an e-mail to customer service asking to change what they've ordered. 3️⃣ At 7 am the next morning, the warehouse packs and ships the order. 4️⃣ At 9 am the customer support team sees the customer e-mail -- but it's too late. This is not only annoying and inconvenient for the customer, it's super expensive for the shop, because they know that they'll have to issue a return label, spend time handling it, etc. With Herodesk, we use AI to identify that the e-mail sent at 10pm is a customer who wants to change an order. Thanks to our e-commerce integrations, we can automatically pause the order in the shop's warehouse management system. So when the customer service team handles the request at 9am, they release the order, and the warehouse ships it. THAT(!) is what making customer service easy is all about.

It's #featurefriday 🥳 Today, we have a (seemingly) small product update, but it has been requested by many customers. We've added a new feature that lets you change the subject of a conversation. For E-mails, it works like changing the "subject line" in your Outlook / Gmail, and the changes you make will reflect when you reply the customer. For Facebook messenger, Instagram DM's and our Live chat, the subject is used to describe and later search for the conversation you're having with your customer. Editing the subject is super easy. Just click it, rename it, and press Enter. Done! Have a great weekend 😎

We asked Mathias from HighHouse DK why they chose Herodesk as their customer support platform: > We opted out of Zendesk and chose Herodesk instead. > One of the reasons was to get a simpler system that finally just worked for what we expect from a support system. > Besides that, it has also made a big difference to our budget for customer support. This is what we do! 1️⃣ A super simple and easy-to-use customer support platform 2️⃣ Have all your customers questions in one single tool 3️⃣ Fairly priced (€15 per user - no brainer) If you want to know more you can read the sucecss story here: https://buff.ly/4hpk9dR

YES! We're nominated for Best E-commerce Tool 2025 🤩 Today, we got a call from Dansk Erhverv - Digital Handel (the Danish Chamber of Commerce) that we're in the top 20 in two categories for the Danish E-commerce Awards! 1️⃣ Best e-commerce tool 2️⃣ Best B2B company with <DKK200M revenue 😍 We're here to make customer service easy! We already have >100 paying customers, most Danish webshops. So the fact that we've been nominated for best e-commerce tool and that the nomination committee found us worthy of being in the top 20 ONLY CONFIRMS that we're on to something great! In a few months, we'll see if we make it to the top 5. In the meantime, we'll keep making awesome customer support tools 👌 Thank you everyone! 🙏

YES! It's #featurefriday 🥳 Today, we're releasing an update enabling AI analysis of a customer's message based on your own prompts (questions). All our customers are different and run their businesses differently, so there's no way we can make pre-defined prompts for all use cases. Up until now, you've been able to analyse a customer message to see if: 🛍️ The customer is asking to return an order. 😃 The customer's tone is happy or angry. ⁉️ The message is important or spam. 🙊 The message is (or isn't) written in a specific language. But with this update, you can now ask your own questions, and our AI engine will reply "yes" or "no", so you can create events based on that. Fx: "Is the customer asking about our new product line?" or "Does the customer want to schedule an appointment?" - or whatever you'd like! The new feature is live now and available to all Herodesk Basic and Herodesk Plus customers 👍

Another #featurefriday 🥳 (those are just the best, right?) Today, we're releasing a new integration with the Shopware e-commerce platform. Over the past years, Shopware has really gained traction among mid- to large professional webshops, and currently, there are more than 90.000 installations worldwide. Herodesk is great for small- and medium-sized e-commerce, and there are so many Shopware commercials that could improve their customer service using Herodesk. So obviously, we've built an integration for that, too 😃 See all customer order details inside Herodesk. Quickly open it in the Shopware backend using a deep link. Full order status details, payment, shipping, tracking codes, etc... You can read the full update here: 🇪🇺 https://buff.ly/3PD4gog 🇩🇰 https://buff.ly/3PCgEF4 The new widget is available to all Herodesk Free, Basic and Plus users 👍