Krishnendu Laha

Krishnendu Laha

Düsseldorf, Nordrhein-Westfalen, Deutschland
2016 Follower:innen 500+ Kontakte

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Info

 20 years of Customer Relationship Management Experience with expertise in Customer…

Aktivitäten

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Berufserfahrung

  • Cognizant Grafik

    Cognizant

    Germany

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    Germany

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    Düsseldorf Area, Germany

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    Düsseldorf Area, Germany

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    Germany

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    Warsaw, Masovian District, Poland

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  • -

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    Delhi / Kolkata

Ausbildung

  • WHU – Otto Beisheim School of Management Grafik

    WHU - Otto Beisheim School of Management

    –Heute

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    Activities and Societies: Intensive programm on Strategy and Leadership at Columbia Business School, New York, USA.

    Executive Education- Strategy Definition, Execution, Organizational and Personal Leadership

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    Activities and Societies: Innovation and Entrepreneurship

    Innovation and Entrepreneurship

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    Activities and Societies: Member of principle task force

    Part of principal task force

  • Activities and Societies: Social Work

    Study

Bescheinigungen und Zertifikate

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Projekte

  • Saint-Gobain

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  • Saint-Gobain

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  • Wickes

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  • ELKJØP

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  • Globus

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  • XXXLutz

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    SAP Marketing Cloud implementation

  • Volkswagen

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  • Diebold Nixdorf - Product Development

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  • GEMA

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    GEMA (Gesellschaft für musikalische Aufführungs- und mechanische Vervielfältigungsrechte) is implementing SAP CRM and ECC in their complex Business Process.SAP CRM Solution using Sales Contract to Invoice scenario. Responsible for whole SAP CRM Customizing and solution and Implementing big subjects like "Advance Payment", "Payment Spliting", "Locking", "HR-CRM Integration", "Authorization" etc.

  • DHL - BIA (Bill It All)

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    SAP CRM Solution for DHL Germany using BRIM Solution (Billing and Revenue Innovation Management). SAP CRM was middle of receiving point in the Business Landscape as part of pricing and other Master data comes from existing ERP System and part of pricing was carried out in Java Based CC (Convergent Charging) System.

  • DHL - Felix

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    SAP CRM Solution for DHL Austria using normal Order-To-Cash scenario. SAP CRM was middle of receiving point in the Business Landscape as part of pricing and other Master data comes from existing ERP System. Pricing was carried out in SAP CRM using standard pricing logic and IPC (Internet Pricing Configuration) .

  • Heineken Telesales

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    SAP CRM project for implementing various functionalities related to up-selling, product proposals, Top N for the Heineken environment.

    Andere Mitarbeiter:innen

  • KPN Fusion

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    Due to business requirement KPN is willing to merge two business entities INS and INL into one KPN International.
    So it is a need to migrate two different SAP systems to one ECC 6.o system with changed business process.

    • Involved in solution phase and helping customer to define requirements together with functional consultant
    • Participate in data migration activity

    Andere Mitarbeiter:innen

  • Egon Holdings SA ,

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    Implementation

    Andere Mitarbeiter:innen

  • ENH1409

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    Providing solution and logic for fetch data from CRM and ECC for smart form logic related to SAM and SVC processes.

    Andere Mitarbeiter:innen

  • HEMA Upgrade

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    We have upgraded development, quality, production system of HEMA from 4.7 to ECC 6.0, which helps customer to use enhance functionality to accelerate business process.

    Andere Mitarbeiter:innen

  • M&S Hybrid

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    M&S implemented Hybrid Transport project is to reduce transport costs of the transport between the warehouse and the stores, by implementing a hybrid transport model. There is possibility of transport in Dedicated, Open and Extra network. We approached the solution with custom development, enhancement and wrapper program.

    Andere Mitarbeiter:innen

  • Maxeda CRS (Enhancement and Support)

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    Maxeda (formerly known as Vendex KBB) is a retail group from the Netherlands operational in Western Europe. It is the result of the merger of Koninklijke Bijenkorf Beheer (KBB) and Vendex. Mostly known for their successful departmental stores-DIY, Vroom and Dreesmann, HEMA, M&S etc, the organization also runs several other shop formats.

    Andere Mitarbeiter:innen

  • Project SAPhari (Rollout Implementation)

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    BOC operates in over 30 countries. They have a huge product range of gases and associated equipment and services. They have diverse customers ranging from steelmakers to hospitals. BOC in Africa is known as AFROX (African Oxygen Ltd).

    Andere Mitarbeiter:innen

  • Project Sparkle (Implementation)

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    Diarough (EGON group) based out of Belgium is leading diamond manufacturer and dealer in the world. Egon group has operation of cutting and polishing diamond in Thailand, Botswana, South Africa, Canada and India.

  • SEPA

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    Part of core team to Implement SEPA (Single Euro Payments Area) for our esteemed client EON.

  • Tartan (Cargill CRM)

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    Implementing SAP CRM for Cargill India business.

    Andere Mitarbeiter:innen

  • UACC

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    Providing technical end-to-end solution for migrating customer creation from MDM to CRM

  • US-2 DW 15.03

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    Providing solution and logic for fetch data from CRM and ECC for smart form logic related to SAM and SVC processes. Retrofit Package Quote, Sales Order and Invoice form into 'new form' concept.

    Andere Mitarbeiter:innen

  • V&D Upgrade

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    We have upgraded development, quality, production system of V&D from 4.7 to ECC 6.0, which helps customer to use enhance functionality like EWM to accelerate business process. SAP has introduced some new functional modules which had effect in existing flow of allocating stock, which came out as most challenging. We worked as a team with customer and able to solve issues within time and cost; which lead us to OTACE 5.

    Andere Mitarbeiter:innen

  • Wickes

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    Responsible for eCommerce and microservice engagement

Auszeichnungen/Preise

  • Class Speaker for the MBA batch 2025

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    I am representing our MBA batch in WHU Management meeting to address our challenges, feedback, and concerns.

  • Top ACHIEVERS 2013 - SCN ( SAP Community Network )

    Capgemini India

    Top Gold achievers in SCN from APPSTWO SAP 2013.

  • Project Star

    Capgemini India Pvt Ltd

    Project Star Award

  • Co-Chief of Student Affairs Council

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    Co-chief of Principal Task Force

  • Globalization Scholarship

    WHU - Otto Beisheim School of Management

  • Idea on SAP Idea Portal

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    ideas.sap.com/D39863

  • Idea on SAP Influence Portal

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    https://influence.sap.com/D46869

  • SAP Community Network Contributor Gold

    http://scn.sap.com/people/krishnendu.laha

    SAP Community Network Contributor - Level Gold

Sprachen

  • English

    Muttersprache oder zweisprachig

  • German

    Verhandlungssicher

  • Bengali

    Muttersprache oder zweisprachig

  • Hindi

    Muttersprache oder zweisprachig

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