Canadian Radio-television and Telecommunications Commission
We hold public consultations on telecommunications and broadcasting matters and make decisions based on the public record. We have a wide range of responsibilities, including under the Telecommunications Act, the Broadcasting Act, the Online News Act, and Canada’s Anti-Spam Legislation (CASL).
CRTC Hearing – Working towards a sustainable Canadian broadcasting system
We are holding a public hearing starting June 18, 2025 at 9:00 a.m. Eastern time to consider how to ensure the sustainability and future of Canada’s broadcasting system so it can promote Canadians’ access to diverse content.
Follow the public hearing (external link)
- Date: June 18 to July 4, 2025
- Location: Gatineau, Quebec
- Follow our hearings on X @CRTCHearings
- View hearing documents
Latest
Most requested
- Today’s releases
- Decisions, notices and orders
- Anti-spam (Email & SMS marketing)
Services and information
Consultations and hearings: have your say
Public proceedings, consultations, part 1 applications, guides on how to participate.
Telemarketing and unwanted calls
Register with the National Do Not Call List (DNCL), who can still call you, calls from political parties, unwanted calls, block calls, avoid phone fraud, spoofing, scammers, make a complaint, information for telemarketers.
Phone – Postpaid versus prepaid services
Differences between postpaid and prepaid services.
Phone – Protected by the Wireless Code
Wireless Code (the rules your provider must follow), ask a question, make a complaint.
Phone – Pick the best mobile plan
Find a provider, compare and pick a plan, questions you should ask yourself before you change plans.
Phone – Roaming charges
Roaming explained. Manage your charges locally and while you travel.
Phone – Data plans, data usage and overage charges
Overage fees, family plan, shared plan, international travelling data plans, monitor data usage.
Phone – Keep your number when you switch providers
Switching providers, cancellation fees, cancel your services.
Internet – Performance
What affects Internet performance and reliability at your home, what you can do to improve speed.
Internet – Billing practices and pricing
Wholesale billing, flat-rate model, capacity-based model.
TV and Radio
Consumer rights (TV Service Provider Code), accessible TV, CanCon, commercials (Super Bowl, signal substitution), Indigenous broadcasting, TV services, radio services, closed captioning, described video, programming (channels and stations), make a complaint, TV codes, radio codes, broadcaster codes.
Contact us
More information for
What we are doing
Consultations and events
- Public hearing calendars and transcripts
- Telecommunications: Phone and Internet proceedings and part 1s
- Broadcasting and Online News Act: TV, radio and distribution proceedings and part 1s
- Compliance and Enforcement: Telemarketing Rules, National DNCL and Anti-Spam proceedings and part 1s
Research, statistics and data
Corporate information
Chairperson
Chairperson and Chief Executive Officer
Submit your CV for future opportunities
Share your profile, skills, and abilities by submitting your resume to [email protected].
Features
Improving public interest participation
This consultation examines how to make the CRTC’s funding process for public interest participation easier to access and more efficient.
Modernizing Canada’s broadcasting framework
The new framework will ensure that online streaming services make meaningful contributions to Canadian and Indigenous content.
Implementing the Online News Act
The Act is intended to help Canadian news organizations reach fair commercial agreements with the largest online platforms.
We are a federal institution that is part of the Canadian Heritage portfolio. We operate at arm’s length from the Government of Canada.
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