Shiji Group

With hotels contributing a record $11.1 trillion to global GDP in 2024, the industry is experiencing a major transformation. But beyond the numbers, AI, a focus on online reputation, and evolving guest demands are transforming the industry. Our latest Guest Experience Benchmark Report unpacks trends from 39 million reviews and 11,200 properties, revealing key insights that will shape hotel reputation in 2025.   Key takeaways: 🔹 Guest satisfaction is rising, but expectations are shifting, challenging hotels to redefine “good service.” 🔹 Mid-tier hotels are gaining ground, outperforming luxury properties in reputation growth. 🔹 Review volume is declining, driven by platforms cracking down on fake and incentivized reviews. 🔹 AI-powered review responses are speeding up engagement, with hotels now replying to reviews in only four days on average. 🔹 Reputation is directly impacting revenue, with hotels that maintain high Net Promoter Scores seeing stronger occupancy and financial performance.   How will these trends impact your hotel’s strategy in 2025? Read the full article in the comments!

We are excited to announce that we are expanding our presence with a new office in Mexico City and welcoming Alejandra Pueblita as Country Manager for Mexico! With over two decades of experience in hospitality and leadership roles at Hoteles Misión, IHG Hotels & Resorts, and Grupo Posadas, Alejandra brings deep industry knowledge and a customer-first approach to our growing operations.   As demand for advanced hotel technology rises in Mexico, we’re committed to providing local support, innovative solutions, and strong partnerships to help hotels thrive. With Alejandra leading the way, Shiji is ready to drive the next phase of hospitality innovation in the region.   Read more about our expansion: https://lnkd.in/erqviYSQ #shiji #hospitalitytechnology

That’s a wrap on HOTERES Japan 2024! 🇯🇵✨ What an incredible event—three days filled with insightful conversations, new connections, and the chance to showcase Shiji PMS to hoteliers looking to enhance their operations and guest experience. A huge thank you to the organizers, partners, clients, and everyone who stopped by our booth—your engagement and enthusiasm made this event truly special. Japan’s hospitality industry continues to innovate, and we’re proud to be part of the journey. Until next time! #shiji #hoteres2025 #hospitalitytechnology

The Shiji Americas team gathered at our Hollywood, FL office for an inspiring and productive meeting, reflected on 2024’s successes, and setting strategies and goals for 2025—all with a continued focus on customer-centric growth. A special highlight was hearing from Shiji CEO Kevin King, who joined us virtually to provide a global update and share insights as we move forward. Here’s to another year of innovation, collaboration, and delivering the best for our customers! #shiji #shijiteam

📊 The Shiji Guest Experience Benchmark 2025 is here, offering a data-driven look at the trends shaping the future of hospitality. This year's report goes beyond reviews to uncover key insights that can help you refine your guest experience strategy for 2025 and beyond. By analyzing the current landscape and where it’s headed, we provide the knowledge you need to stay ahead and meet rising expectations.   🌎 Key global findings: 🔹 Review volume dropped by 1.2% globally, despite an 11% increase in tourist arrivals. 🔹 GRI grew for the 3rd year in a row, signaling continued improvement in guest satisfaction. 🔹 Response times are getting faster, now averaging under four days worldwide.   Want to build a smarter guest experience strategy for 2025? Check out some global and regional highlights below and download the full report at the link in the comments! #Shiji #ShijiReviewPro #GuestExperience #ReputationManagement

Booking a meeting room should be as easy as ordering your morning coffee—fast, seamless, and hassle-free. Yet, for many hotels, outdated booking processes slow things down, increasing costs, frustrating staff, and missing revenue opportunities. So, how can hotels move beyond manual workflows and embrace a smarter, more efficient approach? We spoke with Anne Beekman-de Ruiter, Director of Technology Partnerships at Meetingselect to explore how automation is transforming meeting room bookings, improving efficiency, and unlocking new revenue streams. Anne's takeaways: 🔹 Rising costs, staffing shortages, and demand for instant responses make manual meeting room bookings unsustainable. 🔹 Automated booking tools streamline operations, reduce workloads, and accelerate response times. 🔹 Real-time API integration prevents double bookings and optimises revenue opportunities. 🔹 Dynamic pricing helps hotels maximise profitability by adjusting rates based on demand. 🔹 Integrated tools expand market reach and attract corporate clients.   🚀 Discover how automation is reshaping hotel meeting room management at the link in the comments. #shji #shijiinsights #meetingselect #hospitalitytechnology

🇯🇵 The first day of HOTERES Japan is off to an incredible start! We've had a great time connecting with friends, clients, and colleagues, discussing the future of hospitality, and showcasing Shiji PMS at our booth to a rapt audience. With one of Japan’s biggest hospitality events in full swing, we’re excited to continue the conversations. Can’t wait for Day 2 tomorrow—come visit us at Booth 6-A19 and let’s talk hospitality technology! #shiji #hoteres2025 #hospitalitytechnology

🌍 ITB Berlin is only a month away! On March 4th, we’ll be unveiling something big—a brand new day for Shiji. Plus, CEO Kevin King will be taking the stage to share our vision for the future of hospitality technology. Whether you’ll be joining us in Berlin or online, we’d love for you to be part of this moment. Make sure to register for the event today! 🚀 Launching on 4 March 2025 - ITB Berlin • EXPHOTEL Mexico

Exciting news at Shiji! We’re thrilled to announce the promotion of Nikkie Randhawa-Singh to Executive Vice President, Global Operations. With over two decades of experience in hospitality technology, Nikkie has been instrumental in expanding Shiji’s presence across Asia Pacific and the Middle East, building high-performing teams, and driving customer-focused innovation. In her new role, she will oversee global service delivery, major accounts, and the development of a unified global support organization—ensuring we continue to provide world-class service as we grow. Congratulations, Nikkie! We’re excited for this next chapter and the continued impact of your leadership. To read more: https://lnkd.in/ecP7jBNb #shiji #shijiteam #hopsitalitytechnology

🇬🇧 Earlier this month, the Shiji London team gathered for a long-awaited festive celebration. With the Sales and Business Development teams from Barcelona also in town for a strategy meeting, it was the perfect time to come together, catch up, and kick off the year in style. From bowling to karaoke, plenty of strikes made for a fantastic night. A big thank you to everyone who joined—here’s to a successful and exciting year ahead! #shiji #shijiteam #hospitalitytechnology