Larry Leung

Larry Leung

Canada
4K followers 500+ connections

About

At Transformidy, our mission intertwines innovation with enhanced customer experiences…

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Activity

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Experience

Education

Licenses & Certifications

  • Certified Information Systems Auditor

    ISACA

Volunteer Experience

  • Customer Experience Professionals Association (CXPA) Graphic

    Regional Leadership

    Customer Experience Professionals Association (CXPA)

    - Present 3 years 3 months

    Science and Technology

    • Champion the customer experience profession
    • Showcase excellence in customer experience design and strategy
    • Build a framework for practitioners

  • Aviation Festival Americas Graphic

    Advisory Board Member

    Aviation Festival Americas

    - Present 5 years 9 months

    Science and Technology

    • Advise marketing, branding, and technology trends
    • Organize thought leadership forums and roundtables

  • Vice President / Treasurer / External Vendor Director

    OGLCC

    - 5 years

    Economic Empowerment

    • Managed the finance and budgeting process and incorporated streamlined procedures with accountants
    • Reviewed and presented the financial statements at the annual general meeting
    • Managed external vendor relationships (e.g. Toronto Board of Trade) and organized monthly events for up to 150 attendees
    • Managed sponsorships on boarding process which resulted in new interests to the chamber

  • University of Toronto Graphic

    Mentor

    University of Toronto

    - Present 14 years

    Education

    • Mentor new MBA students over career development, presentation skills, networking skills.

  • Treasurer

    Information Systems Audit & Control Association (ISACA)

    - 2 years

    Science and Technology

    • Managed the finance and budgeting process fo ther ISACA Toronto Chapter
    • Created forecasts based on goals defined by the Chapter
    • Managed the year end financial reporting process and presented at the annual general meeting

Publications

  • Experience The Skies

    It is an aviation industry blog specializing in analyzing current trends, financial information, user experience and regulation changes. For example, one of the first posts is about Air India joining Star Alliance and how the Indian aviation market has evolved over the past 3 years. (http://www.experiencetheskies.com/insight-air-india-indian-aviation-industry/)

    See publication
  • Music for the Masses

    CIO Magazine / Computerworld

    The MP3 saga grows increasingly fascinating as it unfolds its intricate array of plots and counter-plots. A work in progress, its finale is still shrouded in the mists of the future.

    How has a seemingly innocuous Internet compression standard for digital music combined with the anti-corporate, populist values of youth culture to create the many-headed hydra that now threatens the massive music industry? Napster Inc., MP3.com Inc., Diamond Rio -- as the music moguls slap one lawsuit after…

    The MP3 saga grows increasingly fascinating as it unfolds its intricate array of plots and counter-plots. A work in progress, its finale is still shrouded in the mists of the future.

    How has a seemingly innocuous Internet compression standard for digital music combined with the anti-corporate, populist values of youth culture to create the many-headed hydra that now threatens the massive music industry? Napster Inc., MP3.com Inc., Diamond Rio -- as the music moguls slap one lawsuit after another on existing players to stamp out the blight, new players spring up overnight to replace them. For their efforts, the moguls have been rewarded with a consumer backlash from their most lucrative customers. A demographic cohort that is a primary marketing target for many big corporations is, ironically, becoming expert in the art of counter-manipulation, thanks to peer-to-peer technology.

    Other authors
    • Rosie Lombardi
    See publication

Courses

  • Management Information Systems, Accounting

    -

Languages

  • English

    Native or bilingual proficiency

  • Chinese

    Limited working proficiency

Organizations

  • Customer Experience Professional Association

    Member

    - Present

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