About
I and the people I work with are specialists in Co-Leadership Automation : empowering and…
Experience
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Education
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Penn State University
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Activities and Societies: College of Health & Human Development | PhD Program in Hospitality Management Services Management - Relational Communication - Social-Psychology - Organizational Behavior - Consumer Behavior - Industrial & Organizational Psychology - Organizational Theory - Marketing
Dissertation title: "Exploring the Role of Grounded Relationship Quality and Loyal Customer Contribution in the Satisfaction-Loyalty Chain in Ongoing Service Relationships"
The Commitment-Trust Theory revisited (Morgan & Hunt, 1994)
"The most theoretically innovative and professionally relevant research contribution of the last 15 years to the field of services management and socio-economic psychology" (Prof. Dr. H. van Hoof - 2019)
Full dissertation text available here:…Dissertation title: "Exploring the Role of Grounded Relationship Quality and Loyal Customer Contribution in the Satisfaction-Loyalty Chain in Ongoing Service Relationships"
The Commitment-Trust Theory revisited (Morgan & Hunt, 1994)
"The most theoretically innovative and professionally relevant research contribution of the last 15 years to the field of services management and socio-economic psychology" (Prof. Dr. H. van Hoof - 2019)
Full dissertation text available here: https://etda.libraries.psu.edu/catalog/16466owh104 -
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