Shaden Mohamed
Chief Customer & Marketing Officer | CX | DEI | EX | Brand Storytelling | Harnessing AI |
Sydney, New South Wales, Australia
4K followers
500+ connections
About
With a proven track record in executive leadership and a passion for delivering exceptional customer experiences, I have over 18 years’ experience in corporate consultation. My expertise spans sales, operations, strategy, marketing, and ecommerce across various regions including APAC, North America, and the Middle East.
Previously serving as the Chief Customer Officer at SilverChef, a global leader in flexible equipment finance for the hospitality industry, I led the company's Global CX team, which included Product, Marketing and Customer Success.
Prior to my role at SilverChef, I was Managing Director of Contact Centres & Direct Business at The Travel Corporation, where I oversaw the company’s multi-brand, B2B, and B2C contact-centre teams. I was responsible for the strategic direction and implementation of direct business initiatives across global brands Trafalgar, Contiki, Insight Vacations and Uniworld.
Recognised by iMedia as one of the world's top 25 marketing innovators of 2015, I’m passionate about brand storytelling and audience engagement. Throughout my career, I’ve managed large-scale P&Ls, driven business efficiency, mentored a variety of teams, and developed high-impact marketing and acquisition strategies. My proficiency extends to online marketing, channel marketing, web analytics, PR, communications, reputation management, business development, and negotiations.
Having worked with Fortune 500 organizations across diverse sectors such as travel, technology, retail, FMCG, finance, media, and automotive, I have a deep understanding of various industry verticals. I’ve held senior roles and collaborated with numerous household names including Expedia, Google, Procter & Gamble, Citibank, Fairfax, and Virgin Australia, among many others.
As a business leader, I value speed, efficiency, and a strong work ethic. I value creative and ethical approaches to problem-solving and have a high expectation of performance. I am a well-traveled and multilingual speaker, bringing an international perspective to my work and understanding.
Whether it's driving revenue growth, fostering customer loyalty, or spearheading innovative initiatives, I am committed to making a positive impact in the organisations I serve.
Articles by Shaden
Activity
-
Bisan: a beautiful, clever, talented and brave, young, broadcaster journalist - in Gaza.
Bisan: a beautiful, clever, talented and brave, young, broadcaster journalist - in Gaza.
Liked by Shaden Mohamed
-
I absolutely echo Abi Adamson “The DEIB Ajagun”🪬 . What has happened to us? And if this is the state if affairs, what will happen tomorrow, day…
I absolutely echo Abi Adamson “The DEIB Ajagun”🪬 . What has happened to us? And if this is the state if affairs, what will happen tomorrow, day…
Liked by Shaden Mohamed
Experience
Education
-
Australian Graduate School of Management
Master of Business Administration (MBA) Business Administration and Management, General
-
Volunteer Experience
-
Video interview on Empowering Women in the Workforce
Community Migrant Resource Centre
- Present 8 years 7 months
Economic Empowerment
"The Power of A Woman Conference" in Sydney was aimed at providing opportunities for women to interact, realise women’s potential, collaborate, network and build partnerships across both the community and corporate sectors. Thank you to the Community Migrant Resource Centre for creating the video: https://www.youtube.com/watch?v=lgxvcLyNhrg
Publications
-
Navigating the Path to Inclusivity
Women in Digital
In August 2023, Women in Digital hosted our annual long lunch, powered by Cisco, on the topic, “The Path to Progress: How we can be better allies on the road to gender diversity”. For this conversation, we pulled together a panel of some of Australia’s top leaders in the Australian digital industry to share share, learn, and discuss how their organisations work to improve gender diversity and how together we can all worth together to create gender parity. So many incredible insights were…
In August 2023, Women in Digital hosted our annual long lunch, powered by Cisco, on the topic, “The Path to Progress: How we can be better allies on the road to gender diversity”. For this conversation, we pulled together a panel of some of Australia’s top leaders in the Australian digital industry to share share, learn, and discuss how their organisations work to improve gender diversity and how together we can all worth together to create gender parity. So many incredible insights were brought to the surface, particularly from our audience Q&A at the end of the panel. Shaden Mohamed shares her thoughts on some of the top questions from the afternoon.
Here are Shaden’s truly pithy and must-read insights: -
Food for thought: How brand leaders are building diversity and inclusion into team approach
CMO
Author: Nadia Cameron
-
Contributor / Columnist
Her New Life
Online resource and community for women in the Middle East, focussed on supporting talented women in adverse environments.
-
رحلة حول العالم وأنا جالسة في بيتي
Google Arabia Blog
أيام السبت التقيت مع أصدقائي الإسبانيين من خلال دردشات الفيديو. يوم الأحد كنت في حفل داريا مسك الموسيقي. يوم الاثنين تعلمت كيفية طهي وجبة فطور إنجليزي من إمرأة ايطالية تعيش في فرنسا. وكل يوم، يمكن أن أشارك اهتماماتي مع الآلاف، إن لم يكن الملايين من الناس. ويحدث ذلك كله وأنا شخصيًا جالس في بيتي في القاهرة، مصر، حيث يمكن أن يتم كل ذلك في +Google.
-
تضعك في مركز القيادة Google
Google Arabia Blog
لقد ولدت هناك (سيدني)، وأعيش هنا (مصر)، وأعمل في كل مكان!
حياتي، مثل الكثير من المهنيين الشباب، هي كلغز من القطع المعقدة، والمنتشرة في العشرات من المواقع المختلفة والأجهزة - على الإنترنت أو خارجها: كمبيوتر محمول، كمبيوتر مكتب، كمبيوتر لوحي، هاتف أندرويد، بطاقات الذاكرة، وفي صندوق أحذية قديم يقبع تحت السرير، وحتى في محفظة تكاد تنفجر من كثرة الإيصالات وبطاقات الأعمال. -
انطلاق أولى ورشات عمل "المرأة في التكنولوجيا" في مصر
Google Arabia Blogpost
-
Googlers go surf offline
Google Australia Blog
This year, a new health initiative entitled “Google 4 Life” organised a team entry, with 20 Googlers and their families taking part in the grueling run (or in my case, walk!).
-
Where the customer is always right at the bottom of the priority list
Sydney Morning Herald
Dismissive attitudes towards service have made Sydney shopping a nightmare, writes Shaden Mohamed.
-
Googlers search for the finishing line
Google Australia Blog
Getting up early on Sundays is practically taboo for most Australians. Getting up early on Sunday to jog 14km is almost unheard of. So when the annual Sun Herald City2Surf marathon attracts a crowd of 70,000 enthusiastic participants, it’s quite clear that Sydneysiders are more than happy to break a few rules in the name of charity.
Courses
-
Double Major in Media & English Literature
-
Honors & Awards
-
iMedia 25: The top marketing innovators of 2015
iMedia Communications Inc.
Selected as one of the World's top 25 marketing innovators of 2015. For details visit: http://www.imediaconnection.com/articles/ported-articles/red-dot-articles/2015/nov/imedia-25-the-top-marketing-innovators-of-2015/
iMedia Communications Inc. is the most influential community of senior marketers in the rapidly evolving digital world. iMedia's events and online community bring powerful brand and agency marketers together with top technology and service providers to provide valuable…Selected as one of the World's top 25 marketing innovators of 2015. For details visit: http://www.imediaconnection.com/articles/ported-articles/red-dot-articles/2015/nov/imedia-25-the-top-marketing-innovators-of-2015/
iMedia Communications Inc. is the most influential community of senior marketers in the rapidly evolving digital world. iMedia's events and online community bring powerful brand and agency marketers together with top technology and service providers to provide valuable industry perspective and inspire the industry's most prominent partnerships. -
Phocuswright Young Leaders Summit, 2013
Phocuswright
Each year, Phocuswright brings together the industry’s best and brightest travel leaders aged 35 and under to be part of the Class of 35 at The Phocuswright Conference. This elite program is a launching pad for the next generation of travel luminaries to connect, debate and collaborate.
Class of 2013 here: http://www.phocuswrightconference.com/Young-Leaders-Summit/2013
Languages
-
English
Native or bilingual proficiency
-
Arabic
Native or bilingual proficiency
Recommendations received
225 people have recommended Shaden
Join now to viewMore activity by Shaden
-
"It was ordinary people then, it will be ordinary people now" We, orinary people, have more power than we realize.
"It was ordinary people then, it will be ordinary people now" We, orinary people, have more power than we realize.
Liked by Shaden Mohamed
-
Stay strong Leah Whittle . You are not alone.
Stay strong Leah Whittle . You are not alone.
Liked by Shaden Mohamed
-
Is it fair to compare? Was the personal situation of one worse than the other?
Is it fair to compare? Was the personal situation of one worse than the other?
Liked by Shaden Mohamed
-
He fed 3,000 people for the past 14 months for FREE! Read his story below. Yesterday Mahmoud Almadhoun, the Palestinian chef and co-founder of Gaza…
He fed 3,000 people for the past 14 months for FREE! Read his story below. Yesterday Mahmoud Almadhoun, the Palestinian chef and co-founder of Gaza…
Liked by Shaden Mohamed
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Shaden Mohamed
-
Shaden Mohamed
-
Shaden Mohamed
Talent Sourcing | HR Recruiter🎯 | Talent Acquisition| HR Moderator | Recruiter| Public Relations.
-
Shaden Mohamed
Project Engineer | Four Seasons Hotel | Technical Affairs l Construction Engineering & Management
-
Shaden Mohamed
Regulatory Affairs Executive
29 others named Shaden Mohamed are on LinkedIn
See others named Shaden Mohamed