Kytec

Enjoying the day at Agentforce (Salesforce) World Tour. Talking to customers about digital transformation and CRM/contact centre integration. And great to see Luke Longney (CTO at AIA) on the main stage talking about their integrated Genesys-Salesforce solution, delivered by Kytec. #businesstransformation #contactcentre #crmintegration David Okulicz Nathan Faraj Chris Eaton Gnandendra (Gnani) Matavalam Raz Raslan ☁️

Kytec welcomes James Smith! James has joined Kytec to lead business development for our Salesforce Practice. He will be helping customers with their end-to-end digital transformations, including contact centre integration, and helping customers unlock value from their Salesforce investment. #digitaltransformation #optimisesalesforce #contactcentecrmintegration

A reminder to visit us at Agentforce (Salesforce) World Tour next week (Wednesday, 26 February, Sydney. Booth 26). We will be showcasing our recent AIA NZ implementation - an integrated Salesforce and Genesys solution and discussing how AI and automation can improve your customer experience. Luke Longney, CTO, AIA NZ, will be presenting on the main stage. #servicecloudvoice #cxcloudfromgenesysandsalesforce #cx #contactcentre David Okulicz Gnandendra (Gnani) Matavalam Raz Raslan ☁️ Emily Mills Salil Ghag Peter Bestawros Julian Tass Nasir C.

LiveLife Alarms partnered with Kytec to deploy an integrated CRM and contact centre solution to drive growth and improve their customer and employee experience. In this video, Gabrielle Hancock (GM, LiveLife Alarms) and Kymberly Whitney (Head of CX, LiveLife Alarms) discuss their move to Service Cloud Voice (Salesforce) integrated with Amazon Connect. LiveLife Alarms was looking for a more scalable, flexible solution that would deliver greater customer insights around their brand, products, service and processes. They are also now experiencing improved efficiency (wait times and call handling times) and can offer hybrid working from multiple locations. https://lnkd.in/gaNJbFmW #servicecloudvoice #amazonconnect #integratedCRM #integratedcontactcentre #CX #livelifealarms David Okulicz Marcus Thompson Renae Fogarty Salil Ghag Gnandendra (Gnani) Matavalam Raz Raslan ☁️ Kymberly Whitney Gabrielle Hancock @livelifealarms

Very excited to announce that Luke Longney (CTO, AIA NZ) will be on the keynote stage at Agentforce/Salesforce World Tour (26 Feb, ICC Sydney) talking about their integrated CRM/contact centre solution: CX Cloud from Genesys and Salesforce, implemented by Kytec. The session - "Shift to an AI first service organisation", will be on the main stage at 1:40pm. #cxcloud #cxcloudfromgenesysandsalesforce #integratedcrm #aipoweredcx David Okulicz Raz Raslan ☁️ Gnandendra (Gnani) Matavalam Peter Bestawros

Kytec welcomes Chris Eaton! We are excited to announce Chris Eaton as our new Network and Security Practice lead. Chris has extensive experience in networking & security, voice, public cloud, and consulting and will bring a strong focus on AI and automation. And he is still having fun supporting Tottenham through tough times! #WelcomeToKytec #NetworkSecurity #Cybersecurity #SASE #SDWAN #XaaS #Cloud #ManagedServices #Growth

#servicecloudvoice #aipoweredcontactcentre #contactcentretransformation David Okulicz Gnandendra (Gnani) Matavalam Raz Raslan ☁️

🎉 Starting 2025 on a high note! 🎉 We’re thrilled to announce that Kytec has been officially recognized as an Accredited Service Delivery Partner for Amazon Connect! This prestigious accreditation is a testament to the hard work, technical expertise, and dedication of our Transformation Team. It reflects our commitment to delivering exceptional customer outcomes and achieving excellence across multiple deployments. A huge thank you to our incredible partners at AWS and Salesforce for their ongoing collaboration and support in making this achievement possible. Here’s to continuing to drive innovation and transformation together! 🚀 #Kytec #AWSConnect #ServiceDeliveryPartner #Innovation #CustomerExcellence Amazon Web Services (AWS) Salesforce David Okulicz

And the Melbourne team had fun playing Pickleball !!! So as the year draws to a close, we want to take a moment to thank our incredible team, customers, and partners for their support and collaboration throughout 2024.  Together, we've achieved remarkable milestones, and we couldn’t have done it without you! During the holiday season, we hope you find time to relax, recharge, and celebrate with loved ones.  Let’s carry the momentum into 2025 and make it another standout year. Stay safe, stay connected, and have a joyous festive period!  ✨Warm wishes from the Kytec team. #pickleball #christmascelebrations Anisha N. Bradley Spooner Brendan Borg Christian Szilagyi David Okulicz Emily Mills Ganesh Shanmugam Lakshan Randeep Luis Casanova Marcus Thompson Martial Renoult Nick McDonald Ramnik Singh Raz Raslan ☁️ Renae Fogarty Salil Ghag Scott Flakemore Shav Palancian

Merry ''CHRISTMAX' from the Kytec Sydney team. A bit of fun to end the year. We hope you enjoy the break. See you in '25. #kissmyaxe #mumurestaurant David Okulicz Nathan Faraj Tim Leach Ken Hsia Ric Jason Dayrit Elvio Onofri Ashley Woodcroft Peter Bestawros Anisha N.