SERVICEWARE

We’re excited to welcome Eveline Oehrlich and Jack Taylor to the Serviceware Marketing team. Their expertise and commitment will strengthen our team in key areas! 🎉🤩 👋 Jack has been on board since mid-July and joins us as a digital marketing professional with over six years of experience driving growth through SEO, paid media, and content strategy across global markets. He’s adept at managing large-scale budgets, running multi-language campaigns, and using data-driven decisions to boost performance. 👋 Eveline took up her new role in August and brings more than 25 years of experience in IT modernization, digital transformation, and enterprise service management, including leadership roles at IDC, Forrester Research, New Relic, and the DevOps Institute. Her deep expertise in aligning people, processes, and technology will be a tremendous asset to our content and campaign initiatives. We’re thrilled to have both of you on board and look forward to shaping the future of Serviceware Marketing together! ✨🚀 #career #marketing #serviceware #thatshow

😀Knowledge is power.💪 Yet, in many organizations, valuable insights remain hidden from employees. With effective Knowledge Management, you can unearth this treasure, driving innovation and enhancing customer-focused operations. Our experts at Serviceware have compiled their extensive experiences into this tried-and-tested e-book, offering you practical methods to successfully implement Knowledge Management in your company. This comprehensive guide has been helping companies reduce costs and boost efficiency for years. Key takeaways include: ➡️ The 3 levels of Knowledge Management ➡️ Practical steps for operational implementation ➡️ A handy Knowledge Management checklist and more Don't miss out on this opportunity to transform your company's knowledge into a powerful asset. Benefit from our proven strategies and start your journey towards smarter Knowledge Management today! #knowledgemanagement #innovation #efficiency #ebook #thatshow

💬 "The leadership training was a valuable addition. They help you develop your own style in the best way possible." — what Joey Moonen said after our recent international team lead bootcamp. At Serviceware, we believe leadership isn’t just a title; it’s a journey. That’s why we proudly invest in the growth of our future leaders from the very beginning. 🎉 In this spirit, we were thrilled to welcome and celebrate three new team leads: Cameron Kent, Norman Hendriks and Joey Moonen! 👏 💡Over two intense and inspiring days, they explored key leadership topics: from impactful communication and navigating team dynamics to developing their own authentic leadership styles. 🙏 A huge thank you to our outstanding trainers, Kim Hofmann-Füchtner and Ingo Bollhoefer, for guiding the group with empathy, clarity, and energy. And a special thanks to our COO Alexander Becker, who joined us for an engaging evening dinner full of reflection and shared vision. 🍽️✨ We empower young talents to lead, grow, and shape the future with trust, support, and the freedom to find their own way. Because their growth is our growth. 💪 We're excited to continue this journey together, and we wish Cameron, Norman, and Joey much success in their new roles. Your energy, curiosity, and ambition inspire us all. 🙌 👉 What’s your top tip for supporting leadership growth in teams? We welcome your feedback and thoughts. #career #teamlead #serviceware

🌟Turning Reservations into Savings Worldwide spending on public cloud services has been forecasted to reach $805 billion in 2024 and double by 2028, according to the IDC Worldwide Software and Public Cloud Services Spending Guide. As cloud expenditures become a significant portion of IT budgets, managing costs effectively is crucial. CIOs and CFOs are turning to both FinOps (Financial Operations) and IT Financial Management (ITFM) to take on the challenges. Integrating FinOps with IT Financial Management to maximize your IT and cloud spend efficiency is the solution. By aligning granular cloud cost data with the overall IT view, IT leaders can unlock deeper insights, optimize reservations and saving plans, and drive cross-department collaboration for real operational savings. Fabian Mieloch highlights the benefits in the blog post "From Reservations to Savings: How Integrating FinOps with ITFM Optimizes Cloud Spend". Learn how combining financial accountability with operational efficiency can lead to: ✅ Greater cost transparency ✅ Enhanced financial control ✅ Informed strategic decision-making Discover how this integration can make a difference for your organization. Link in the comments below 👇 #Cloud #FinOps #ITFM #CostOptimization #DigitalValue

„Ich hatte keine IT- oder Vertriebserfahrung!“ Verrät uns Kev im Interview. Und trotzdem hat sie sich bei uns beworben. Zum Glück! Denn heute zeigt sie, wie viel Mut, Offenheit und Persönlichkeit im Quereinstieg wirklich zählen. Der Einstieg in eine neue Branche ist selten leicht, besonders ohne fachlichen Background. In diesem Video erzählt unsere Kollegin Kevser Boyacioglu, warum sie sich trotzdem für den IT-Vertrieb bei Serviceware entschieden hat und warum das genau die richtige Entscheidung war. 🔹 Ein Traineeprogramm, das individuell begleitet und gestaltet wird 🔹 Bewerbungsgespräche, bei denen Persönlichkeit zählt 🔹 Eine Unternehmenskultur, die inspiriert 💬 „Dann habe ich auf mein Bauchgefühl gehört und mich für Serviceware entschieden.“ Und mit welchen Worten würde Kev ihren Arbeitgeber heute beschreiben? Spaß. Innovativ. Chancenreich. Warum sie das heute so sagen kann, erfahrt ihr im vollständigen Video. 🎥 Den Link dazu findet ihr im Kommentar: 👇 Habt ihr auch schon mal einen Quereinstieg gewagt? Was hat euch überzeugt, den Schritt zu gehen? Teilt mit uns eure Erfahrungen, wir sind gespannt! #karriere #itvertrieb #quereinstieg #serviceware

🚀 KI verändert den IT-Support – Sind Sie bereit? Wer heute auf KI-gestütztes Ticketing setzt, spart nicht nur Zeit, sondern schafft Raum für echte Innovation. Mit intelligenter Automatisierung, smarten Workflows und moderner Architektur wird der Helpdesk zum Treiber der digitalen Transformation. Lesen Sie im aktuellen Blogpost, wie zukunftsfähige Systeme funktionieren – und worauf Sie bei der Auswahl achten sollten. 🌐 Zum Artikel inkl. Checkliste: https://hubs.ly/Q03pqlG00 #ITSupport #Helpdesk #KünstlicheIntelligenz #ServiceExcellence #Toolauswahl #ThatsHow

🏎️ In the thrilling race of digital transformation, FinOps, IT spend, and AI are the tracks we navigate at the 2025 ITFMA conference in San Antonio. 🏁 Under the hood, Serviceware's Digital Value Model powers your initiatives, providing the robust structure and principles needed to achieve victory in transparency, efficiency, and innovation. Whether you're redefining IT spending or managing AI costs, this model ensures your strategies are finely tuned for peak performance. Join us at the conference and let's drive the future of IT together! 🚥

🗣️"Warum FinOps für IT-Führungskräfte wichtig sind" IT-Führungskräfte stehen unter dem ständigen Druck, messbar zu machen und aufzuzeigen, wie wertvoll die IT fürs Unternehmen eigentlich ist. Finanzierungen hängen davon ab, Budgets sollen verteidigt werden und die IT soll sich als wichtiger Partner für die Unternehmensziele etablieren. Zwei große Communities, FinOps Foundation und der Technology Business Management (TBM) Council, arbeiten an Standards, KI-Automatisierung und Best Practices für die IT-Finanzen. Das Neueste aus Juni 2025 erfahren Sie in diesem Webinar am 📅17. Juli 2025 🕙10:00 Uhr - 10:45 Uhr Erfahren Sie, wie Sie von den Lösungen für Ihre IT-Finanzen profitieren: 👉 FinOps (Financial Operations), "Cloud+" und Technology Business Management 5.0 verstehen (das Neueste aus Juni 2025) 👉 Business Value Alignment: Wie sichergestellt wird, dass IT- und Cloud-Ausgaben direkt die Geschäftsziele unterstützen, so dass CIOs den Wert der IT gegenüber der Geschäftsleitung leichter aufzeigen können 👉 Budgetüberschreitungen verhindern: Proaktive FinOps-Strategien helfen, Compliance-Risiken zu minimieren und Budgetüberschreitungen zu verhindern. Die Steuerung wird durch Sparpläne ermöglicht, und FinOps unterstützt einen planbaren und nachhaltigen IT-Betrieb 👉 Cloud-Kosten: Komplexität und Unvorhersehbarkeit von Cloud-Kosten lassen sich managen, digitale Transformation und Cloud-Einführung beschleunigen. Auch Cloud Repatriation in Richtung On-Premises oder in die Private Cloud muss sich rechnen. 👉 Zusammenarbeit, Networking und Peer-Learning helfen, Widerstände gegen Veränderungen zu überwinden Gleich mit dem Link in den Kommentaren registrieren 👇 #finops #itfm #aidriven #tbm #ITleadership

How can you ensure that your apprentices understand your company from every angle? Directly, personally, and up close? 🤷 👉 By letting them find out for themselves. This year, instead of splitting into groups, our apprentices teamed up as a single squad of “investigators”, exploring every department together, asking bold questions, and putting our colleagues from across the company in the hot seat. 🔎 Our motto for this year's Perspective Day was: 🕵️♂️ Apprentices investigate the Serviceware case 🤔 Why this new approach? We listened to our apprentices' feedback and took it seriously. Their request was clear: they wanted to remain together and experience everything as a group while having the freedom to ask any questions. The results? ✅Varied discussions ✅Strong connection between the apprentices ✅Open-mindedness on both sides We view apprenticeship as a responsibility. Our young talents should not only learn but also understand, question, and actively help shape our practices. Because only those who are allowed to contribute can grow, and only those who feel heard will feel comfortable. That’s exactly what we want to achieve! 🙌 How do you effectively engage young talent instead of merely informing them? #apprenticeship #career #serviceware #thatshow