Tushar Jain

We have been talking about how eSIM has reshaped how we buy, activate and consume connectivity, unlocking new revenue streams for the entire ecosystem. More so, for mobile operators it has been a pivotal moment as this tech proliferates across smartphones and newer consumer devices. Great opportunity to go "digtial", change the customer engagement and cross selling more services, save on operations, become more sustainable and other benefits with eSIM. To understand more on the following: 🪄 Key factors that matter most to consumers 🪄 Emerging use cases driving eSIM adoption 🪄 Challenges and opportunities eSIM bring for mobile operators To discuss and learn more about these and more trends, insights in depth, please tune into Counterpoint Research Webinar featuring: 🎙️ Mohit Agrawal - Research Director Counterpoint Research 🎙️Sylvain Givord - eSIM Product Management IDEMIA 🎙️Mitchell Fordham - Co-Founder & CCO eSIM Go Registration link below in the comments:

۳۱

‏۱‏ ‏نظر‏

We’re excited to introduce our latest eBook, "The Essential Telco Trio: Quality Data, Traditional AI, and Generative AI." This comprehensive guide delves into the critical components necessary for CSPs to leverage AI effectively and transition towards fully autonomous operations. 💡 Why you should read this eBook: - Addressing common data management challenges and highlighting the crucial role of quality data in building a solid foundation for AI use cases. - Insights on leveraging Generative AI and its integration with traditional AI to help CSPs transition towards fully autonomous operations. - Real-world use cases and success stories from leading CSPs demonstrating how Nokia can help. 📥 Dive into the world of AI and data with our comprehensive guide! Download the full eBook here: https://lnkd.in/ep2bi7t4

۱۱

Haloocom Omni-Channel Solutions - The Future of Debt Collection Agencies Automation is revolutionizing the collections process. Technologies like #HEXA Ai voice bot and Interactive Voice Response (IVR) systems, automate routine collection tasks, reducing the need for human intervention and thereby lowering operational costs. Automated reminders, payment notices, and self-service payment options empower debtors to fulfill their obligations at their convenience, fostering a sense of control and cooperation. The debt collection industry is at a crossroads, with technology and customer service emerging as key drivers of success. By embracing omni-channel communication, automation, and advanced technologies, while maintaining a focus on customer service and regulatory compliance, collections agencies can navigate this evolving landscape effectively. The future of debt collections is not just about recovering debts; it’s about creating value for both the agency and the debtor through respectful, efficient, and innovative practices and that is where Haloocom comes into the picture. Connect Today for a free demo #debtcollection #automation #customerexperience #costeffective #HEXA #IVR #AIVoicebot #Autodialer #Userfriendly #latesttechnology #Omnichannel #NBFC #Banking #Debtcollectors

۱

A new business model needs to emerge in telecom wholesale — one that re-balances away from network-first to customer experience-first. An approach that enables wholesalers to better differentiate their offerings and drive sustained MVNO growth. A modern, digital monetization solution founded on real-time transparency, accuracy and trust, delivering significant value end-to-end along the wholesale to retail-to-consumer continuum. Why? Because great customer experiences never commoditize. Welcome to Monetization-as-a-Service. #telco #wholesale #mvno #mvne #monetization #digital #b2b2x MATRIXX Software

۶

Improving customer experience in telecommunications is key to driving growth and retention. focusing on personalization and reducing pain points across channels. This led to enhanced customer satisfaction, higher Net Promoter Scores, and ultimately, better revenue outcomes. The transformation highlights the importance of seamless service and consistent customer care in telecom. #CustomerExperience #Telecom #BusinessStrategy #CustomerSatisfaction

۶

In today’s rapidly changing world, sustainability has become a necessity, not just a trend. At ZIM Connections, we are deeply committed to making a positive impact on our planet 🌍, and one of the ways we do this is through our innovative eSIM technology. Traditional SIM cards contribute significantly to environmental waste, with over 20,000 tons of plastic waste generated annually from the production, packaging, and distribution of these physical cards. This staggering amount of waste is something we can no longer ignore. That's where eSIM technology comes in. Our eSIMs offer a fully digital solution that eliminates the need for physical SIM cards. This means no more plastic waste, no more packaging, and no more carbon footprint from shipping these cards around the globe. Every time a traveler uses an eSIM instead of a physical SIM card, we're collectively reducing our environmental impact. Here are some of the key benefits: Waste Reduction: By transitioning to eSIMs, we cut down on the production of plastic SIM cards, thereby reducing plastic waste 🗑️. Lower Carbon Footprint: Without the need to manufacture, package, and ship physical SIM cards, we significantly reduce greenhouse gas emissions. Convenience and Efficiency: eSIMs can be activated instantly, without the hassle of inserting a new card, making it easier for travelers to stay connected while being environmentally responsible 📱✨. Our commitment to sustainability doesn't stop at eSIM technology. We're continuously looking for ways to make our operations more eco-friendly and to promote sustainable practices within the tech industry. From reducing our own operational carbon footprint to encouraging our partners and users to adopt greener practices, we believe that every step towards sustainability counts 🌱. Join us in our mission to create a more sustainable future. By choosing eSIM technology, you’re not only enjoying seamless connectivity but also contributing to a healthier planet. Together, we can make a significant difference 🌿💚. #Sustainability #eSIM #GreenTech #EcoFriendly #TravelSmart

۱۴

‏۲‏ ‏نظر‏

The Balancing Act: Ensuring Fairness in Operator Partnerships with CDN and OTT Platforms In today’s digital landscape, telecom operators and their CDN (Content Delivery Network) and OTT (Over-the-Top) partners share a critical yet complex relationship. Operators provide the infrastructure for seamless content delivery, but the financial benefits often favor CDN providers like Akamai and OTT platforms like Meta, Google, and TikTok. This raises an important question: how can fairness and mutual growth be achieved in these partnerships? The Current Dynamics Operators maintain infrastructure—providing collocation, bandwidth, and last-mile delivery. CDN and OTT partners rely on this to deliver low-latency, high-quality content to billions of users. While this collaboration enhances customer experience, it creates financial and operational challenges for operators: 1. Operators bear the costs: Infrastructure upgrades, international bandwidth, and energy requirements fall on operators, with minimal direct compensation. 2. Revenue disparity: OTT platforms generate billions in ad revenue and subscriptions, while operators earn modest margins from data plans. 3. Risk imbalances: Service quality issues from CDN or OTT platforms often impact the operator’s brand perception. Strategic Solutions for Fairness To bridge this gap, operators must rethink partnerships and negotiations. Here are actionable strategies: > Introduce Cost-Sharing Models: Negotiate payments for collocation, bandwidth usage, or infrastructure investments. Charging CDN partners ensures fairer cost distribution. > Implement Revenue-Sharing Agreements: OTT platforms generate substantial revenue from operator-enabled traffic. Allocating a percentage of this revenue ensures balance. > Focus on Edge Computing Collaboration: Co-investing in edge data centers with CDN and OTT partners reduces latency and shares operational costs, driving mutual growth. > Advocate for Fair Regulatory Policies: Work with regulators to establish "fair share" policies requiring traffic-generating platforms to contribute to network infrastructure costs. > Strengthen Analytics and Transparency: Use analytics to quantify traffic impacts and negotiate data-driven agreements with partners. Future Prospects The future of these partnerships depends on collaboration and adaptability. Connectivity revenues for operators may decline as data becomes commoditized, but opportunities exist in value-added services, edge computing, and premium bandwidth offerings. Aligning the interests of operators, CDN providers, and OTT platforms around shared goals of efficiency and customer satisfaction is essential for mutual growth. Final Thought Operators must reclaim their value in the digital ecosystem. By adopting equitable partnership models, they can ensure fairness, drive innovation, and sustain growth. What are your thoughts on creating fair partnerships between operators and content providers?

۹

‏۸‏ ‏نظر‏

Why struggle with deciphering your telecom bills? When you could gain clarity and control over your telecommunications expenses? Understanding your telecom bills is crucial for identifying hidden fees and ensuring transparency in billing. At Directline, we specialize in helping businesses reduce and manage their telecommunications costs while optimizing their telecom infrastructure for efficiency and future needs. Our customer-centric approach, combined with our commitment to transparency and innovation, ensures that you receive tailored solutions that align with your unique communication needs. Don't let high telecom costs and complex billing hold you back. Email us at [email protected] to learn more. Share or comment if you find this helpful! #Telecom #BusinessSolutions #CostReduction Your Direct Line to a Better Bottom Line!

۲

🌟 Wise Words from Proven Telecom Professionals – A Must-Read! 🌟 Ready to transform your telecom strategy? Here are key insights: 📌 Stay Ahead: - Watch emerging trends. - Innovate regularly. 📌 Embrace Tech: - Invest in new tools. - Use AI for efficiency. 📌 Focus on Customers: - Ensure seamless communication. - Adapt to feedback. 📌 Strengthen Networks: - Upgrade systems often. - Maintain strong infrastructure. 📌 Collaborate: - Build partnerships. - Share knowledge. 📌 Go Green: - Use eco-friendly practices. - Reduce carbon footprint. 📌 Keep Learning: - Attend industry events. - Pursue continuous education. Apply these strategies to lead in telecom innovation! 🚀 #Telecom #Leadership #Innovation #CustomerExperience #Sustainability #TechTrends #Learning

۱۹

‏۴‏ ‏نظر‏

In today’s dynamic business landscape, customer service stands as a critical pillar for success. As customer expectations soar, providing timely and tailored assistance is paramount for nurturing customer loyalty and staying ahead in the market. Contact center solutions play a pivotal role in enhancing customer service standards for businesses of all scales. To meet the escalating demands of customers, these solutions must continuously evolve. This is where AI emerges as a game-changer. AI-powered contact center solutions are reshaping customer-business interactions, delivering swifter and more personalized service experiences. The integration of AI brings forth numerous advantages, showcasing how this innovative technology revolutionizes customer interactions and adjusts to the modern hybrid work environment. Let’s delve into these benefits... #CustomerService #AI #ContactCenterSolutions #BusinessInnovation

۱

Every second counts; mobile messaging makes those seconds count. Mobile messaging aligns perfectly with today’s on-the-go lifestyle and consumer expectations for immediacy. It enables real-time, personalized interactions that deeply resonate with consumers, enhancing engagement and increasing conversion rates through targeted relevant communication. This approach fosters a continuous dialogue, where each #interaction strengthens customer loyalty by consistently delivering value exactly when and where needed. Here are some ways that businesses can leverage mobile messaging: #Customize messages using CRM data to match customer preferences, boosting re-engagement. #Automate reminders and offers aligned with customer milestones, ensuring timely interaction. #Enhance messages with rich visuals and interactivity, enriching the customer experience. Embracing mobile messaging as a central customer relations strategy transforms passive audiences into active participants, driving both satisfaction and retention. Partnering with a #CPaaS leader like Sinch can streamline this integration, enhance your communication capabilities, and ensure your strategy is as dynamic as the marketplace. #mobilemessaging #customerrelations #customerengagement

۷۲

‏۴‏ ‏نظر‏

Revolutionizing Telecom: How Intent-Based Networking is Transforming the Industry In today's rapidly evolving digital landscape, telecom operators face unprecedented challenges in managing complex networks while meeting ever-increasing customer demands. Intent-Based Networking (IBN) – a game-changing approach that's set to redefine how telcos operate and deliver services. Let's dive into how IBN can help telecom companies stay ahead of the curve. Key Benefits for Telcos Enhanced Agility: IBN allows telcos to quickly adapt to changing business needs and customer demands. New services can be deployed faster, and network changes can be implemented more efficiently. Improved Network Performance: By continuously monitoring the network and automatically making adjustments, IBN ensures optimal performance and reduces downtime. Reduced Operational Costs: Automation of routine tasks and proactive problem-solving significantly reduce manual intervention, leading to lower operational expenses. Enhanced Security: IBN systems can automatically implement and enforce security policies across the network, improving overall security posture. Better Customer Experience: With improved network performance and faster service delivery, telcos can provide a superior customer experience. Data-Driven Decision Making: IBN provides deep insights into network operations, enabling telcos to make informed decisions about capacity planning, service offerings, and network investments. Real-World Applications 5G Network Slicing: IBN can help telcos efficiently manage and optimize 5G network slices for different use cases and customer segments. Edge Computing: As telcos expand their edge computing capabilities, IBN can ensure seamless integration and management of edge resources. IoT Management: IBN can help telcos handle the complexities of managing millions of IoT devices connected to their networks. Challenges and Considerations-: While the benefits are clear, implementing IBN requires careful planning and execution. Telcos need to: Invest in the right technology stack. Retrain their workforce to adapt to this new paradigm. Ensure proper integration with existing systems. Address potential regulatory and compliance concerns. The Future is Intent-Driven: As networks become increasingly complex and customer expectations continue to rise, Intent-Based Networking offers telcos a powerful tool to stay competitive. By embracing IBN, telecom operators can transform their networks from mere infrastructure into strategic assets that drive business growth and innovation. Are you ready to embark on your IBN journey? Share your thoughts and experiences in the comments below! #IntentBasedNetworking #Telecom #NetworkAutomation #5G #DigitalTransformation

۴

Inviting BANKS & BFSIs to join hands with DOVE SOFT for adopting its The most Satisfactory & Reliable OMNI CHANNEL. Its significantly enhance the revenue and customer base by providing a seamless & integrated customer experience across multiple touchpoints. 1. Enhanced Customer Experience Seamless Interactions: Customers can switch between channels (online banking, mobile apps, ATMs, branches) without any disruption, leading to a smoother experience. Personalization: Data collected from various channels can be used to personalize services and offers, increasing customer satisfaction and loyalty. 2. Increased Customer Engagement Multiple Touchpoints: Customers can engage with the bank through their preferred channels, whether it's through mobile apps, social media, or in-branch visits. Consistent Messaging: Omnichannel ensures that customers receive consistent information and services across all platforms, reinforcing trust & engagement. 3. Higher Conversion Rates Targeted Marketing: By analyzing customer behavior across channels, banks can create targeted marketing campaigns that are more likely to convert. Cross-Selling and Upselling: Personalized offers and timely recommendations can drive sales of additional banking products and services. 4. Improved Operational Efficiency Unified Systems: Integrating various banking channels into a single system reduces redundancies and streamlines operations. Resource Allocation: Banks can allocate resources more effectively by understanding which channels are most popular and effective for different types of transactions. 5. Expanded Customer Base Reach New Demographics: Offering services across multiple channels allows banks to reach different customer segments, including tech-savvy younger generations and those preferring traditional banking methods. 6. Increased Revenue Enhanced Sales: By providing a seamless and personalized experience, customers are more likely to purchase additional products and services. Fee-Based Services: Offering value-added services through digital channels can generate additional revenue streams. 7. Better Customer Retention Loyalty Programs: Integrated loyalty programs across channels can reward customers for their engagement, increasing retention. Customer Support: Providing excellent customer service through multiple channels (chatbots, social media, call centers) ensures that issues are resolved quickly, enhancing customer satisfaction. 8. Data-Driven Decision Making Analytics: Collecting and analyzing data from various channels helps banks understand customer behavior and enabling better decision-making. Predictive Insights: Advanced analytics and AI can predict customer needs and behaviors, allowing banks to proactively offer relevant products and services. By adopting an omnichannel strategy, banks can not only improve their customer experience but also drive growth in revenue and customer base through better engagement, targeted marketing, and efficient operations.

۶۱

‏۱۰‏ ‏نظر‏

Progress means simplifying products and services, making them easy to understand and use. True simplicity drives consumer adoption. The challenge is to create elegantly simple and unique solutions that disrupt the market.

۴

📈 The recent Ericsson Mobility Report reveals a significant slowdown in the growth rate for mobile data, with the demand for mobile gigabytes decreasing to about 22% in 2023 and projected mid-teen growth rates by 2030. While this may raise concerns about the impact on the mobile industry, there are promising developments on the horizon. The evolution of AI Assistants, such as Siri and Google Assistant, is set to bring about notable changes in the mobile experience, potentially leading to an increase in mobile uplink traffic. As AI Assistants expand their capabilities, there may be a need for mobile operators to consider infrastructure investments to accommodate the anticipated rise in traffic. This presents opportunities for operators to introduce enhanced network capabilities and pricing plans in urban areas. What are your thoughts on the evolving role of AI Assistants in shaping the future of mobile connectivity? Share your insights and let's discuss the potential implications for the industry. #MobileTechnology #AIAssistants #Telecommunications #ArtificialIntelligence

۱

We in Rakuten believe that AI should empower humans not replace them. This means we have to take AI to people not have people needing to come to AI, they are too busy and it will fail. We have seen this journey already in automation where people do not have time to do something new when they need to keep the lights (or base station) on now. Remember the famous cartoon of the medieval knight rushing off to war, passing the machine gun salesman... As with all humor, there is truth lying behind... We have approached AI in telecom by empowering our experts not by promising to replace them or expecting them to be data scientists overnight. All of us are dealing with a data scientist shortage that will not get easier, so we have focused on building a platform that scales and empowers those experts, allowing them to run at speed while minimizing risk. 1. Telecom experts are too busy (don’t want) to be data scientists. 2. Mobile operators want to control their AI destinies. 3. Pure AI data platforms are not the answer. To learn more about what is already in production today in Rakuten Mobile, Inc., reach out to Rakuten Symphony Anshul Bhatt and Rahul Atri who are at #DTW

۲۵

‏۲‏ ‏نظر‏

Check NOW! July 2024 great line up speakers at #today's Conference XCHANGING IDEAS #51 Global 5G Evolution (Follow Our Page) #5g Key Highlights! Agenda: Kaneshwaran Govindasamy, Kuala Lumpur, Malaysia – 5G-Advanced: Shaping the future of Operator Services Aleksandr Sobolev, Frankfurt, Germany - Edge AI Trends from a Mobile Developer's Perspective Martin Petkov, London, United Kingdom - AI and 6G Into the Metaverse: Opportunities, Challenges, and the Future Williams Tovar, Brittany, France - Monetizing with Network API’s Bobby P., Miami, USA - Smart Cities: An Innovation Hub of The Future Francesca Margherita Chifari, Munich, Germany - The Pulse of Progress: How 5G Brings Humanoid Robots to Life Alex Davies, London, UK- The Crash of 2033 - The Impact on MNOs Umair Hafiz, Saar, Bahrain – Cloud Migration Strategy, and Application to IT & Telco Workloads Rajeshwari K. Kanesin, Kuala Lumpur, Malaysia – Transforming Healthcare with XR: Case Study of Private 5G Implementation with VSI Holomedicine® Anubhav Bhatnagar, New York, USA - Private 5G Adoption Questions & Answers Session - A Must Watch! Big Thanks to the Brilliant Speakers! Click #comment Box for the #video #presentation #click #subscribe and #LIKE on our video!!! Follow us on Global 5G Evolution and Kaneshwaran Govindasamy #tech #5g #iot #ai #artificialintelligence #uk #innovation #leo #nokia #satellite #ericsson #huawei #nokia #germany #france #media #uk #healthcare #manufacturing #3d #4d #hologram #xr #metaverse

۳۰

‏۱۲‏ ‏نظر‏