Grievance Policy – Unitywork Global

Unitywork Global is committed to maintaining a transparent, respectful, and supportive environment for all clients, employees, partners, and stakeholders. This Grievance Policy outlines the process for raising concerns, complaints, or grievances in a structured and confidential manner.

1. Purpose of the Policy

The purpose of this policy is to:

Provide a clear process for reporting grievances
Ensure all concerns are addressed fairly and promptly
Encourage open communication and conflict resolution
Promote a culture of accountability and integrity

2. Who Can Raise a Grievance

Grievances can be raised by:

Employees and team members
Clients and service recipients
Partners, contractors, and vendors

3. What Constitutes a Grievance

A grievance may include, but is not limited to:

Unfair treatment or discrimination
Violation of policies or ethical standards
Service dissatisfaction or contract issues
Harassment or workplace misconduct
Concerns related to communication or behavior

4. How to Raise a Grievance

You may submit a grievance by emailing us directly at [email protected]

5. Grievance Resolution Procedure

Acknowledgement: We will acknowledge receipt of the grievance within 3 business days.
Review and Investigation: The grievance will be assessed by a designated officer or committee within 7 to 14 business days.
Action and Resolution: Where required, corrective action will be taken, and you will be informed of the outcome.
Follow-Up: We may follow up with you to ensure the issue has been resolved satisfactorily.

6. Confidentiality

All grievances will be handled with strict confidentiality. Your personal information will be protected, and details will be shared only on a need-to-know basis for the purpose of resolution.

7. Non-Retaliation

Unitywork Global ensures that no individual will face retaliation or adverse consequences for raising a grievance in good faith.

8. Policy Review

This policy will be reviewed periodically to ensure its effectiveness and relevance in addressing concerns fairly and respectfully.

9. Contact Information

For any questions about this policy or to file a grievance-

Grievance Policy