Alexis and Ethan

Ever dealt with a customer demanding to cancel an order *after* it's already shipped? This shop owner shares a frustrating experience and asks for your advice! Watch how they handled a tricky situation where a customer threatened a bad review. Learn about shop policies, customer service, and how to navigate difficult situations in e-commerce. What would YOU have done? Share your tips in the comments! #customerservice #smallbusiness #ecommerce #shopowner #badreview #businessadvice #onlineshopping #shipping