Department Of Computer Science

Dr . T. Thimmaiah Institute of Technology, KGF

A Mini Project on

TOPIC : ONLINE COMPLAINT REGISTRATION AND

MANAGEMENT SYSTEM
GROUP MEMBERS
Shaik Waheed Pasha 1GV22CS072
Sumedh 1GV22CS083
Bindu S 1GV23CS403
Silvan Kumar K 1GV23CS410

Date:19/10/202
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Under theREVIEW
guidance of- I

Prof . Lekha S
Asst. Prof, Dept. of CSE
Dr. T. Thimmaiah Institute of
Technology
Oorgaum, Kolar Gold Fields,
Karnataka-563120
 Department Of Computer Science
Dr . T. Thimmaiah Institute of Technology, KGF

DETAILS PAGE NO.

Introduction 1

Problem Statement 2

Objective 3

Literature Survey

System design

Requirement
 Department Of Computer Science
Dr . T. Thimmaiah Institute of Technology, KGF

INTRODUCTION:
•Purpose: To develop a centralized platform for individuals to easily register and
manage complaints across various departments or services.
•User-friendly Interface: Provides an intuitive interface for users to lodge complaints,
track status, and receive updates.
•Efficient Complaint Handling: Ensures streamlined processes for complaint
verification, assignment to appropriate departments, and timely resolution.
•Automated Notifications: Sends automated alerts to users and administrators
about complaint status changes and updates.
•Role-based Access: Offers different access levels for users, administrators, and
service providers to ensure appropriate handling of complaints.
•Data Analytics: Generates reports and dashboards to help administrators identify
trends, monitor performance, and improve service delivery.
•Feedback Mechanism: Allows users to give feedback on the resolution of their
complaints, enhancing transparency and accountability.
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 Department Of Computer Science
Dr . T. Thimmaiah Institute of Technology, KGF

PROBLEM STATEMENT :
•Step-by-Step Process:
1.User Registration and Authentication:
•Users need to sign up or log in to the system.
2.Complaint Submission:
•Users fill out an online complaint form with necessary details such as
issue description, category, and urgency.
3.Complaint Acknowledgment:
•A notification is sent confirming the receipt of the complaint.
4.Complaint Routing:
•The system automatically categorizes the complaint and routes it to the
appropriate department or service team based on predefined rules.
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 Department Of Computer Science
Dr . T. Thimmaiah Institute of Technology, KGF

OBJECTIVES :
1.Ease of Access:
•Users can lodge complaints from anywhere, anytime, through web or
mobile platforms, ensuring convenience and accessibility.
2.Improved Efficiency:
•Automated routing and assignment of complaints reduce manual
intervention, speeding up the resolution process.
3.Real-time Status Tracking:
•Users can monitor the progress of their complaints at any time,
increasing transparency and reducing the need for follow-ups.

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 Department Of Computer Science
Dr . T. Thimmaiah Institute of Technology, KGF

LITERATURE SURVEY :
•Complaint Submission Portal: Allows users to submit complaints easily via web or mobile apps.

•Categorization: Complaints can be categorized for efficient routing to the appropriate department.

•Feedback Mechanism: Users can provide feedback on the complaint resolution process.

•Multilingual Support: Providing options for different languages to cater to diverse user bases.

•Customizable Templates: Allowing users to select complaint templates based on specific issues for
easier submission.

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 Department Of Computer Science
Dr . T. Thimmaiah Institute of Technology, KGF

•User Interface :
SYSTEM DESIGN :
Homepage : Simple layout with navigation.
Complaint Form : Name, Email ,Complaint Type ,Description
Track Complaints : View status updates.

•User Login :
Sign Up/Login : Create and access accounts.
Password Reset : Easy recovery option.

•Notifications :
Email/SMS Alerts : Notify users about updates.

•Admin Features :
Admin Dashboard : Manage and view all complaints.
Search : Find specific complaints easily.

•Security :
Data Protection: Keep user information safe.

•Feedback :
Surveys: Collect user feedback after resolution. 5
Department Of Computer Science
Dr . T. Thimmaiah Institute of Technology, KGF

THANK YOU