CONTENT

1. INTRODUCTION

2. CONCEPT OF QUALITY

3. WHAT IS ISO?

4. WHO DEVELOPED THE ISO 9000 SERIES OF STANDARDS?

5. WHAT ARE THE ISO 9000 STANDARD SERIES?

6. HOW DO ISO 9000 SERIES WORK?

7. ISO 9000-3 STANDARD

7.1 TABLE OF QUALITY FACTORS RELATED TO THE

ISO 9000-3

8. APPLICATION OF ISO 9001 TO DEVELOPMENT

SOFTWARE (CLAUSES)

9. RELATION OF ISO 9000-3 WITH OTHER STANDARDS

10. CONCLUSION
 1. INTRODUCTION

Currently, satisfaction with the use of a product can make a big difference.
in the market for similar products. This is how the development of items that satisfy
customer and user expectations will make the difference between organizations that
they develop products that compete in the market.

The development of software products is not without offering quality, that is why day by day
Nowadays organizations, especially software producers, are concerned about
implement mechanisms and strategies that lead them to ensure:

The production of more reliable code

Highest level of quality throughout the software production cycle
And therefore, the satisfaction of its customers and the improvement of its competitive advantage

A globally adopted strategy has been the implementation of the model of

evaluation and improvement of the software process designed by ISO 9000, specifically the
ISO 9000-3 guide.

This level of quality included in the products involves many activities within the
the development of software projects, the study of these implications will be the central object
of the present work.

2. CONCEPT OF QUALITY

Before starting to talk about what the quality of a product could consist of and/or
service, it is important to define what is meant by quality, what it applies to and
What form can be related to software products.

Quality can be defined as 'a characteristic or attribute of a thing'. In this way

It could be said that the quality of the products can be measured as a comparison of
its characteristics and attributes. Thus, this concept can be applied to any product.

One way to measure quality is to observe the differences that occur.

in production two identical products. The production of articles of any kind does not
ensure that two of them are exactly the same. It may be necessary to make observations.
detailed to distinguish the variations between one and the other, as these may not be
obvious. Moreover, it may be necessary to have appropriate and precise instruments
to be able to observe these changes in production. One of the main objectives of
giving quality to the products is minimizing the differences between produced units. These
differences have various origins and therefore different and broad ways to correct them,
depending on the nature of the product. The essential thing is to take into account the concept of
to provide quality to what is being done.
3. WHAT IS ISO?

The International Organization for Standardization, better known as ISO, is the

specialized agency in standardization, composed of representatives of the bodies
normalizers, was officially established on February 23, 1947 with the purpose of
promote international standardization, in such a way that it facilitates exchange
international trade in goods and services almost as scientific and technological development.
Currently covers the national standards of 91 countries. In the United States, the
the representation is called The American National Standards Institute (ANSI).

ISO comprises around 180 technical committees. Each one is responsible for one or more
areas of specialization, range from the abbreviations of measurement systems to
the specification of transfer protocols, going through the specification of screws,
lenses, shipping containers, magnetic media, sheets of paper, cables, elements
estructurales, pruebas de seguridad, simbología, medio ambiente, etc.

4. WHO DEVELOPED THE ISO 9000 STANDARD SERIES?

The ISO Technical Committee 176 (ISO/TC176) was formed in 1979 to harmonize the
increase in international activity in the field of quality management and
assurance of quality standards.

Subcommittee 1 was established to determine common terminology. This developed the ISO
8402: Vocabulary of Quality, which was published in 1986. Subcommittee 2 was
established to develop quality system standards - resulting in the ISO series
9000, published in 1987 (revised in 1994).

5. WHAT ARE THE ISO 9000 STANDARDS SERIES?

The ISO 9000 series is a group of 5 individual but related standards.

international quality management and quality assurance.

They are generic, not specific to any product. They can be used equally for
manufacturing and industrial services. These standards were developed for
effectively document the elements of quality systems that are implemented
to maintain an efficient quality system in the company. The ISO 9000 series does not
specify the technology that must be applied for the instrumentation of the elements of the
quality system.
Some benefits that are achieved by implementing these series in the company are:

The possibility of giving quality to the product or service

Avoid costs of final inspections, warranty costs, and reprocessing.
The number of client audits on operational processes can be reduced.
Greater acceptance by customers and reception in both national markets
como internacionales
ISO 9000 certification is not a legal requirement to access markets.
international, but it can be beneficial. In the European Union for many products
regulados, el certificado de ISO 9000 es una alternativa para productos certificados, no un
absolute requirement. In fact, as a client in most legislation
American, the quality systems certificate is not a mandate - there are others.
Paths for product certification - this is not the only procedure.

6. HOW DO ISO 9000 SERIES WORK?

ISO 9000 provides the user with guidance on the selection and use of ISO 9001, 9002,
9003 and 9004. ISO 9001, 9002 and 9003 are models of quality systems for the
external quality assurance.

These three models are currently successful subgroups of others. ISO 9001 is the most
comprehensible, covers design, manufacturing, installation, and service systems. ISO 9002
covers production and installation, and ISO 9003 covers inspection and examination of products
finals.
The three models were developed to be used in contractual situations such
like those between a customer and a supplier. ISO 9004 provides guidance for use
internal to develop quality systems of the businesses being sought and for
take advantage of opportunities.

The decision of which model to implement depends on the operational approach. For example,
If the company designs its own product or service, it must consider using ISO 9001.
If they only do manufacturing (also working on some design), they should take ISO into account.
9002. Finally, if you do not design or manufacture, you should analyze the possibility of using the ISO.
9003.

7. ISO 9000-3 Standard

These days "quality" is the most relevant word, consumers expect

quality products to meet your needs, solve your problems and obtain
benefits. However, within the software industry, 'quality' has not been a strong suit.
from the branch.

The three dominant failures that exist within the software industry are the high
costs in terms of debugging a system, time lost in correcting the system
(we agree that these deficiencies would not exist if a
in-depth analysis of the system), and the failure to understand all the user's needs.

Nowadays, the software industry is implementing models to improve its

operations and correct their failures. The expectation is to place software development under
a statistical control to verify what the repetitive activities are that
They have to be programmed continuously, and they produce exactly the same result.
Thus, the successful processes used previously can be base models for the
planning of future projects, optimizing costs, increasing efficiency and the
productivity, developing better quality products and consequently generating
more benefits for the company.

One of these basic models is the ISO 9000 quality standard, which especially
they have created massive interest for the software industry due to their acceptance at the level
international of many important companies.

7.1 TABLE OF QUALITY FACTORS RELATED TO ISO 9000-3

8. APPLICATION OF ISO 9001 TO SOFTWARE DEVELOPMENT

CLAUSES

ISO 9000-3: 4.1 MANAGEMENT RESPONSIBILITIES

Define a quality policy. Your policy should describe the attitudes of your
organization towards quality.

Define the organizational structure that you will need to manage your quality system.
Define a procedure that your managers can use to review effectiveness of
your quality system.

ISO 9000-3: 4.2 QUALITY SYSTEM REQUIREMENTS

Develop a quality system and a manual that describes it.

Develop and implement quality system procedures that are consistent.

with its quality policy.

● Develop quality plans that show how you intend to meet the
quality system requirements. You are expected to develop quality plans for
products, processes, projects, and client contracts.

ISO 9000-3: 4.3 CONTRACT REVIEW REQUIREMENTS

● Desarrolle y documente procedimientos para coordinar la revisión de ordenes de compra

and customer contracts. Make sure to include the customer in the review process.
Develop and document procedures to coordinate the contract review of
software development.
● Their contract review procedures should ensure that all
contractual requirements are accepted before you agree to provide products or
services to their clients.

Make sure that you and your client agree on:

How the terms will be defined.
How the products will be accepted
How the Client will participate
How the software users will be trained
How software updates will be handled
How the progress reviews will be conducted
How changes in client requirements will be managed
● How will the problems be handled after the
product acceptance

Make sure that you and your client agree that:

The project is feasible
The legal rights of others will be respected.
The Client can fulfill all contractual obligations
Make sure you have:
● Establecido un Calendario delProyecto
● Significant risks and contingencies identified
All responsibilities and contractual penalties are specified.
Defined their software development procedures
Confirmed that the resources will be available when needed.
Clarified the extent of their responsibility for subcontractors.

ISO 9000-3: 4.4 PRODUCT DESIGN REQUIREMENTS

Develop and document procedures to control the design and development process of
software. These procedures must ensure that all requirements are met.
being satisfied.
● Monitor your software development projects and ensure that they are
executed in a disciplined manner.
● Control your software design process and ensure it is carried out in a
systematic way.
● Develop the product design and planned development procedures
● Prepare a software development plan. Your plan should be
documented and approved before its implementation. Your plan
should

Define your project

List the project objectives
Present your project schedule
Present the project's inputs and outputs
Identify related plans and projects
Explain how your project will be organized
● Discuss the project risks and potential issues
Identify the important assumptions of the project
Identify all relevant control strategies

ISO 9000-3: 5

5.1 General
5.2 Contract Review
5.3 Specification of the organization's requirements
5.4 Development Planning
5.5 Quality Planning
5.6 Design and Implementation
 5.7 Testing and Validation
5.8 Acceptance
5.9 Generation, Delivery, and Installation
5.10 Maintenance
6.1 Configuration Management
6.2 Control Documents
6.3 Quality of the Files
6.4 Measurements
6.5 Rules and Conventions
6.6 Tools and Techniques
6.7 Purchase
6.8 Included software products
6.9 Training

9. RELATION OF ISO 9000-3 WITH OTHER STANDARDS

ISO 9001

ISO 9000-3

ISO 10013 ISO 10005 ISO 10007

IEEE 730
10. Conclusions
Quality, being a multidimensional concept, has different definitions.
depending on the context from which it is examined. This is why at the beginning it was not very
clear application of quality factors or characteristics to examine the level of
correspondence with the frameworks for software process improvement. Implement the
defined concepts for the evaluation of software product quality in the
SPI frameworks are a task that allows evaluating the selection of such methodologies from
another perspective, not only from the organization's software processes but also from
the user.

Organizations base their choice of SPI framework not only on the defined trend
in international market niches, they are also influenced by search
of solutions to their organizational needs and quality requirements. The work here
developed presents an analysis of the ISO 9000-3 framework, which can be extended to
analyze and choose any suitable SPI framework for an organization. However, it is
it is necessary to take into account that the levels of relationship of the characteristics and sub
Characteristics of the ISO 9126 quality standard vary depending on the framework.
examine. Likewise, the ISO 9126 standard does not provide all quality characteristics
that may need to evaluate an organization. Therefore, the integration of features
and subcharacteristics, in addition to the evaluation and comparison of other SPI frameworks
enables a future line of analysis to determine what maturity and/or capacity framework
promotes quality in the software development process, the results could help to
organizations to select the most relevant framework according to their needs.