SAP Cloud ALM Integration &
Exception Monitoring
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Agenda
1 Overview
2 Integration & Exception Monitoring
3 Demo
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SAP Cloud ALM Overview
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SAP Cloud ALM
SAP Cloud ALM provides businesses with a robust and scalable solution for
managing their entire solution landscape in the cloud. It enables faster innovation
adoption and more efficient operations through streamlined processes, increased
transparency, and improved collaboration.
Benefits of SAP Cloud ALM
Reduce TCO Supports Cloud Instantaneously Included in
of solution & Hybrid available subscription
landscape
Facts and figures
Capabilities of SAP Cloud ALM:
Implementation Operations Service 6000+ Low TCO
Customers around Included in Subscription
Holistic support for Proactive problem detection Collaborative workspace for the world and Maintenance
implementation and for integrations, exceptions, consumption of SAP services,
maintenance of all SAP jobs, performance, and management of service
solutions, covering all aspects
from design, build, test, and
accelerated problem
resolution with automated
results, and follow-up
activities
Holistic SaaS Native
deploy with integrated corrective actions integrated Supports Solution available
analytics and traceability into the customer service implementation, across the globe
management platform Operations & Service
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Integration & Exception Monitoring
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SAP Cloud ALM for Operations – Functional Overview
Service Level Business Service Event Calendar
Management Management
Business Process Alert
Metrics Monitoring Management Tickets
Integration & Exception Tasks
Config Monitoring Intelligent Event
Items Notification
Processing Emails
Synthetic User Monitoring Management
Log Real User Monitoring
Chats
Entries
Job & Automation Operations
Monitoring Automation Operation
Events Flows
Configuration & Security
Analysis External API Analytics &
Alerts Raw Data
Health Monitoring Management
Analytics & Intelligence
Inbound Problem Problem Problem Outbound
Integration Detection Routing Resolution Integration
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SAP Cloud ALM for Operations – Value Proposition
Ensures business continuity – Keeps the lights on – Increases operations efficiency – Predicts critical
situations – Provides status events for business services – Reduces TCO
• SAP Cloud ALM empowers customers to understand the health of
their SAP business solutions:
– Provides full stack monitoring covering processes, integrations,
users, jobs & tasks, and the health of services and systems
– Delivers embedded alerting for problem resolution as well as
embedded analytics for root cause analysis
– Acts as a collaboration platform between LOB and IT
• SAP Cloud ALM introduces intelligent event processing as central routing infrastructure to enable event
correlation and intelligent alerting
• SAP Cloud ALM integrates analytics and intelligence functionality context sensitively
• SAP Cloud ALM enables operations automation by integrating several automation engines
• SAP Cloud ALM provides transparency regarding the health of business processes including event calendar
and service level management
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Use case in details
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Integration & Exception Monitoring
Ensure reliable data exchange between cloud services and systems
• End-to-End monitoring
SAP S/4HANA
SAP SuccessFactors
by correlating single
Cloud messages to end-to-end
message flows across
cloud services and
Integration & Exception systems
SAP
Integration Suite
Monitoring • Monitoring of
integration-related
(Cloud Integration)
exceptions
Cloud
On-Prem
• Unified approach for peer-to-peer interfaces as well as
orchestrated integration
• Supports efficient problem resolution and enables
collaboration between business and IT
SAP S/4HANA
• One-stop application with integrated monitoring, alerting,
analysis, and search-and-track functionality
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This is the current state of future vision and may be changed by SAP at any time.
External API Management / Operations Automation
External API Management
• Watch and react to events
from SAP Cloud ALM
Signavio
Teams * ServiceNow
Jira * Teams
• Allows subscription to
external services and to
trigger actions there
Detect Grafana • Uses built-in mappings
SAP Document Design
Service
for selected services
ServiceNow, Teams, …
SAP Analytics • Exposes mass volume
Monitor
Cloud data APIs to 3rd party
BUILD RUN analysis and monitoring
Teams
3rd Party
Monitoring
(OpenTelemetry)
Operations Automation
Jira * Correct • Allows to trigger
SAP Build operation flows from
SAP Test *
SAP BTP CI/CD
Process
Automation
events in SAP Cloud ALM
SAP • Integrates several
Automation
Automation
Tool Tricentis Pilot
automation engines as
SAP Intelligent SAP Build Process
RPA Automation and SAP
*) Planned SAP Workflow Automation Pilot
Management
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This is the current state of future vision and may be changed by SAP at any time.
Analytics & Intelligence
Changepoint Detection
in Real User Monitoring
SAP
External Analytics Automation
Pilot scripts
generated
Embedded Analytics
by GenAI
Dynamic Thresholding
in Synthetic User
Monitoring
Sliding learning window Critical situation
Predicted metric values
for the next period
Measured
Available Planned metric values 11
Demo
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Thank You.
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