BASIC TRAINING COURSE

ACCESSING THE SYSTEM (H/SON)

Sign On SON/ZXX
Password: ( Enter Password)
Sign Off SOF
Change Area S<area>
Check for Active Working Area OP/W*

ENCODE AND DECODE (H/ENCODE AND H/DECODE)

Country .LE<country name> .LD<country code>
Airlines .AE<airline name> .AD<airline code>
City .CE<city name> .CD<city code>
Display Detailed Record .AR<Airline Code>
Airport Information .CR<City Code>
Display all country divided into regions .RD
Display all the states of the country .RD<country code>
Equipment .EE<Aircraft name> | .ED<Aircraft code>
Check by ticket code .AD*<Ticket Code>

INFORMATION

LOCAL TIME
Display Local Time @LT
Local Time of Specific city @LT<city code>
Local time on specific date @LT<city code><DDMMMYY>

MAP
Display Maps C*MAP/<country name>

MINIMUM CONNECTING TIME (H/DCT)

Display fill in format for Minimum Connecting Time DCT
Display Minimum Connecting Time DCT<City Code>
Display Routing from one place to another DCP<City Pair>

DIRECT CARRIER
To View direct carriers inside city DC*<CITY CODE>/I
To View direct carriers outside city DC*<CITY CODE>/O

AVAILABILITY (H/AVAI)
General Air Availability A<Date><City Pair>
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 A21SEPKTMLHR
Carrier Specific Air Availability A<Date><City Pair>*<Carrier Code>
A28SEPKTMLHR*AI
Carrier Specific Air Availability(BG and RA) A<Date><City Pair>/<Carrier Code>
A28SEPKTMKUL/RA
Multiple Carrier Specific Air Availability(Max 3)

A<Date><City Pair>/<Carrier Code>./< Carrier Code>

A23OCTKTMSYD/MI./SQ
Availability via Specific City A<Date><City Pair>.<Via City>*<Carrier Code>
[Link]*QR
Availability via Multiple Cities(2) A<Date><City Pair>.<Via City>.<Via City>*<Carrier
Code>
[Link]*CX
Direct Link Availability more AM*<Airline Code>
Display More Availability A*

AVAILABILITY CONTINUATION ENTRIES (H/AVFU)

For More Classes A@#<Line no>
A@#1
For 1 day later A#1*<Carrier>
For 1 day before A-1*<Carrier>

SELLING SEGMENT
Sell Seats on Direct Flight 0<no. of Seats><Class of Service><Line no>
Example 02H1
Sell Seats on Connecting Flights in same class 0<no. of Seats><Class of Service><Line no>*
Example 01B3*
Sell Seats on Connecting Flights in different class 0<no. of Seats><Class of Service><Line no><Class of
Service><Line no>
Example 01M1H2
Sell Seats on Waitlist 0<no. of Seats><Class of Service><Line no>LL
Example 02S1LL
Passive Sell 0<Carrier Code><Flight No.><Class><Date><City
Example Pair>AK<No. of Pax>
0QR653K26AUGKTMDOHAK1
Direct Sell 0<Carrier Code><Flight No.><Class><Date><City
Pair>NN<No. of Pax>
Example 0AI214T07AUGKTMDELNN2
Open Sell
0<Carrier Code>OPEN<class><City Pair>NO<No. of Pax>
Example 0RAOPENHKTMBKKNO1
ARNK or Surface Y

NAME FIELD
Adult N.<surname>/<first name><initial>
Example [Link]/RAM MR
Multiple Names with same Surname
N.<no of pax with same surname><surname>/<first
name><initial>/<first name><initial>
Example N.2THAPA/SHYAM MR/SEEMA MRS
Add Infant Name N.I/<surname>/<first name><initial> *DOB
Example N.I/THAPA/SAHIL INFT*09JAN15

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 Add Child Name N.<surname>/<first name><initial>*P-C05 DOB
Example [Link]/RIMA MISS*P-C07 DOB25JAN15
Change Name (NOT allowed after End Transaction) N.P1@<surname>/<first name><initial>
N.P<Pax NO.>@
Delete Name (NOT allowed after End Transaction) N.P2@
Display All Name Only *N

PHONE FIELD
Basic Phone Field Entry CM/
P.T*<agency name><phone no>REF <ref name>
Create Agency Phone Field with Agent's Reference P.T*GALILEO TRAVEL 286000777 REFJUDY
Change Agency Phone Field
P.<Line No>@T*<Agency Name><Phone no>
Example P.2@T* <Agency Name><Phone no>
Delete Phone Field P.<Line No>@
Example P.2@

TICKETING FIELD (H/T.)

Ticket Field (Passenger Hold Ticket) T.T*
[Link]/<date>
Ticket Field ( PNR Placed on Queue10 on Specify Date) [Link]/10FEB
Change Ticket Field T.@TAU/<date>
T.@TAU/19NOV
Delete Ticketing Field T.@
RECEIVED FIELD
Receive Field R.<name>
Example [Link]

END OR IGNORE TRANSACTION (H/END)

End Transaction and Retrieve PNR ER
End Transaction ER
Ignore and Retrieve PNR IR
Ignore Transaction I

SAMPLE PNR ENTRY (CREATE)

Check Availability A28SEPKTMLHR*AI

View more Classes A@#1
Seat Sell 01N1*
Name Field [Link]/NILAM
Phone Filed CM/
Ticketing Field T.T*
Receiving Field [Link]
ER
IR

Note: Always Remember to check for O* sign beside the arrival time after creating PNRs with HS segments.

RETRIEVING THE PNR

Retrieve Booking File by Record Locator or PNR *<PNR>
Retrieve Booking File by Passenger’s Last Name *-<Surname>/<Name>
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 Retrieve Booking File by Flight Date LD/ALL/<Date>-D
Retrieve Booking File by Flight Date and Specific Carrier LD/ALL/<carrier code>/<Date>-D
Retrieve Group Booking File *-G/<Group Name>
View Unticketed Booking File LD/UTK/<DATE>-D
View PNR by Date Range LD/ALL/<DATE>*<DATE>-D
View PNR By Creation Date LD/ALL/C<creation date>/<DATE>-D
View PNR by Sign On LD/ALL/S-<SIGN ON ID >/<DATE>-D

REDISPLAYING PNR
Display All Booking File Data *ALL
Display Booking File *R

DISPLAY PARTS OF PNR

Itinerary *I
Name *N
Vendor Locator(Airline’s RLOC) *VL
Vendor Remarks *VR
Service Information (All SSR and OSI) *SI
Filed Fare *FF
Phone *P
Notepad Remarks *NP
Display Itinerary History *HI
Display History of Service Information *HSI
Display Entire History of PNR *H
Reserved Seat *SD
Mileage Information *MM

DIVIDE/SPLIT PNR (H/DIVI)

STEP 1: Divide Passenger from PNR DP <Pax No>
Example DP1
Divide Pax 2 and 5 DP2.5
Divide Pax 1 to 4 DP1-4
STEP 2: Receive R.<name>
STEP 3: File the Divided PNR F
STEP 4: Enter Receive Field R.<name>
STEP 5: End Transaction and Retrieve ER

DIVIDE/SPLIT UNNAMED PASSENGER from Group Booking

STEP 1: Divide 10 Unnamed Passenger DG/<no of pax>
from Group Example: DG/10
STEP 2: Enter Receive Field R.<name>
STEP 3: File the Divided PNR F
STEP 4: Enter Receive Field R.<name>
STEP 5: End Transaction and Retrieve PNR ER

NOTES: Always check the Vendor Locator (Airline PNR) in the divided booking before making any changes.

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DISPLAY CURRENCY TABLE
Display Currency Code Table FBT*
Display Currency Code Table by Country FBT*<Country Code>
FBT*NP

CURRENCY CONVERSION
Currency conversion for BSR FZS<Currency code><amount><currency code>
FZSNPR2000USD
Currency Conversion for IATA FZI<Currency code><amount><currency code>
FZINPR2000USD
Display Bank Selling Rate for Specific Country FZS*<Country Code>
FZS*SG

OTHER SUPLIMENTARY INFORMATION (H/OSI)

Advise all Airlines in PNR SI.<airline code>*<free text>
Example [Link]* OK TO BOARD
Advise an Airline about Passenger is VIP SI.<airline code>*VIP <surname>/<name>
<initial><post>
Example [Link]*VIP HARRIES/RMR FILM STAR
Change OSI Field SI.<line no>@<carrier code>*<free text>
SI.<line no>@
Delete OSI SI.1@
SI.<line no> - <line no>@
Delete OSI in range SI.1-3@

SPECIAL SERVICE INFORMATION

Help Page for Meal H/Meal
For Full Meal Description GC*200/9
SI.<Meal Code>
Request Meal for all Passenger for all Segment [Link]
SI.P<Pax no>/<Meal Code>
Request Meal for Specific Passenger SI.P1/AVML
SI.P<Pax no>.<Pax no>/<Meal Code>
Request Meal for Multiple Passenger SI.P1.3/VJML
SI.P<Pax no>/<Meal Code>*Free Text
Request Meal with Additional Text SI.P1/SPML*No Fish
Request Meal for Specific Passenger and Specific SI.P<Pax no>S<Seg no>/<Meal Code>
Segment SI.P1S2/AVML
SI.P<Pax no>/<Meal Code>@
Delete Meal Request SI.P1/AVML@
SI.P<Pax No>/WCHR*<Free Text>
Request Wheel Chair SI.P1/WCHR*KNEE PROBLEM
SI.P<Pax No>/WCHR@
Delete Wheel Chair Request SI.P1/WCHR@
PET in HOLD [Link]*1DOG/BOXER/7KGS/DIM51X35X30CM
Animal in CABIN [Link]*1DOG/BOXER/6KGS/DIM51X35X30CM
Any other information like Micro chip number for pets SI.<airline code>* CHIP NO

MANUALLY ENTER TICKET NUMBER IN PNR

Give SSR Carrier's Ticket Number (Ticket No. must be SI.P1/TKNM*<Tkt No><Check Digit>
with Check Digit No.) SI.P1/TKNM*26012345678901

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 Example

Give SSR Carrier's Conjunction Ticket Number SI.P1/TKNM*<Ticket No.>-<Ticket No.>

SI.P1/TKNM*<Ticket No.>/<Ticket No.>
To insert an Infant Ticket Number SI.<carrier code>*TKNM<Ticket No.>/INF
PASSPORT DETAILS (SSR DOCUMENT)
SI.P<PAX NO>/SSRDOCS<Airline Code>Hk1/P/ Place Of issue/PP
APIS (Advance passenger Information) No/ Nationality /Date Of Birth /Gender/PP Exp Date/Last
Passing Passport details. name/First name

Example Si.P1/SsrdocsQRhk1/P/USA/S12345667/USA/12jul66/M/
23oct23/Smith/John
Si.P1/Ssrdocs<Airline Code>Hk1/////Date Of Birth/Gender//Last
SSR DOCS as Secure Flight Data(SFPD) Name/First Name

Example Si.P1/SsrdocsBahk1/////12jul76/M//Smith/John

VENDOR REMARKS (H/V.)

Send a Vendor remark to airline V.A<carrier code>*<free text> RF <Name>
Change Vendor Remarks V.<line no>@A<carrier code>*<free text>
Delete vendor Remarks in range V.<line no> - <line no>@

NOTEPAD REMARKS (H/NP.)

To input note pad remarks NP.<FREE TEXT>
To Delete NP.<line no> @
To Change NP.<line No >@ <free text>

HIDE FARE IN VIEWTRIP

Hide Whole Fare and Taxes [Link]
Show Tax Box Only [Link]
NP.<Line No>@
Redisplay Fare( To Delete) NP.1@

MILEAGE MEMBERSHIP/FREQUENT FLYER

Input Frequent Flyer Information M.P<Passenger No.>/<Airline
Code><Frequent Flyer No.>
M.P5/GF12342324
Display a list of Airlines having Mileage Membership agreement M*ALL
Table.
Display Mileage Membership agreement Table for Specific Carrier M*Airline Code
M*TG
Enter Multiple mileage card no for Pax 2, specifying cross actual M.P2/TG123555/LH/UA/AC
participants LH, UA and AC who are listed in TG Mileage table.
Enter multiple card number M.P2/TG5547646-EK6645445
Delete Mileage Membership data for all Pax M.@
Delete all Mileage membership[p data for pax 2 M.2@

SEND EMAIL
STEP 1: Type E-mail address MT.<Email Address>

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 STEP 2: Create a Received Field R.<name>
STEP 3: E-mail Itinerary only ERM*PDF
STEP 3: E-mail Electronic Ticket ERM*ETR*PDF

CHANGE STATUS OF SEGMENT

@<seg no>HK
Change Status of Segments from TK/KK/KL to HK @2HK

CANCEL AIR SEGMENT

Cancel Entire Itinerary XI
Cancel Only One Segment X<Segment No.>
Cancel Two Different Segments, example 2 and 6 X2.6
Cancel Simultaneous Segments, example 1 to 5 X1-5

FLIGHT INFORMATION
TTB<Segment No.>
Display Details of the Flight of a Booking File TTB3
Display Details of the Flight on line 3 of availability TTL3

CLONE PNR
Copy all Segments only RESALL
Copy all Customer Data only REALL
Copy Whole Booking REALLSALL

Queues (H/QUEUE)
Help-Page for Queue H/PAQ
Count all Queues QCA
Access queue 27 Q/27
Move to next PNR queue I
Remove PNR from queue QR
Sign out of queue and ignore BF QXI
Send message to general message queue QEM
Place PNR on own queue 35 QEB/35
SEND PNR on issuing agency’s Queue QEB/<Agency ID>/45|46|47

PAST DATE BOOKING FILE RETRIEVAL (H/PQ)

Retrieve Booking File by Record Locator PQ/R-PNR
Retrieve Booking File by Departure Date and Last Name PQ/31DEC04-GURUNG
RQ2etrieve Booking File by Date Range and Last Name PQ/01DEC04-31DEC04-GURUNG
Display Requested Past Dated PNR from General Queue Q/1*CPD

FARE DISPLAY (H/FD)

FD<City Pair>
Fare Display FDSINSYD
FD<Date><City Pair>/<Airline Code>-OW
Fare Display for One Way on Specifying Date FD1JULKTMDEL/9W-OW
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 FD<Date><City Pair>/<Airline Code>-RT
Fare Display for Round Trip on Specifying Date FD1JULKTMDEL/9W-RT
Fare Display for One Way on Specifying Date in USD FD<Date><City Pair>/<Airline Code>-OW:USD
Fare Display for Child for Round Trip FD<Date><City Pair>/<Airline Code>-RT*CNN
Fare Display for Infant for One Way FD<Date><City Pair>/<Airline Code>-OW*INF
Fare Display for Business Class FD<Date><City Pair>/<Airline Code>@BUSNS

ITINERARY PRICING (H/FQ)

Pricing for Nepali Passenger FQ/C<Airline Code>/ET/TE-NQ
FQ/CAI/ET/TE-NQ
Pricing for Indian Passenger FQ/C<Airline Code>/ET
FQ/CAI/ET
Pricing in Dollar Fare FQ/C<Airline Code>/ET:USD
FQ/CAI/ET:USD
Quote for Passengers 1 to 4 FQP<Passenger No>/C<Airline Code>/ET/TE-NQ
FQP1-4/CAI/ET/TE-NQ
Quote for Segment 2 and 4 FQS<SEG NO>/C<Airline Code>/ET/TE-NQ
FQS2.4/CAI/ET/TE-NQ
Quote for Child Fare FQ/C<Airline Code>/ET/TE-NQ/ACC
FQ/CQR/ET/TE-NQ/ACC
Quote a Best Buy Fare with a Plating Carrier QR FQBB/C<Airline Code>/ET
FQBB/CQR/ET
Quote Best Buy irrespective of availability FQBA/C<Airline Code>/ET
FQBA/CQR/ET
Quote for Passengers 1 through 4 for Segments FQP<Passenger No>/S<Segment No>/ C<Airline Code>/ET/TE-
2 and 3 NQ
FQP1-4/S2.3/CAI/ET/TE-NQ
Quote with Plating Carrier WY with Stopovers at FQO<Segment No>/C<Airline Code>/ET/TE-NQ
Segments 2 & 6 FQO2.6/CWY/ET/TE-NQ
Quote with Fare Basis for Passenger 4 FQP<Passenger No>@<Fare Basis/C<Airline Code>/ET
FQP4@YIF/CKA/ET/TE-NQ
Quote with 10 percent discount for Passenger 1 FQP<Passenger No>*IDP<Discount %>/C<Airline Code>/ET
FQP1*IDP10/CQR/ET
Quote using Past Date Pricing FQ.T<Date of issue with year>/C<Airline Code>/ET
FQ.T21JAN14/CTK/ET
Quote using Past Date Pricing for Segments 1 FQS<Segment No>.T<Date of issue with year>/C<Airline
through 4 Code>/ET
FQS1-4.T21JAN14/CTK/ET
Quote for Unbooked Routing using Specific FQP<originating city>|<Carrier code>.<Class><Destination>
Carrier in Specific Class

FOLLOW UP ENTRIES
Rebook Best Buy Itinerary FQBBK
Display fare details before storing fare file F*Q
Display filed fare(stored fare) *FF
Display filed fare detail(stored fare) *FF<Fare File No>
Cancel specific filed fare FX<Fare File No>
Cancel all filed fares FXALL
Cancel passenger from specific filed fare FX<Fare File No>P<Passenger No>
FX2P1

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FARE SHOPPING WITHOUT A BOOKING FILE
Fare Shopping for One way FSKTM01JULLHR
Fare Shopping for Round trip FSKTM01JULLHR30JULKTM
Fare Shopping for One way in USD FSKTM01JULLHR|:USD
Fare Shopping for Round trip in USD FSKTM01JULLHR30JULKTM|:USD
Fare shopping for 3 passenger FS3KTM01JULLHR

FARE SHOPPING LOWEST SEARCH REGARDLESS OF FLIGHT AVAILABILITY

Fare Shopping for One way in USD FSAKTM01JULLHR|:USD
Fare Shopping for Round trip in USD FSAKTM01JULLHR30JULKTM|:USD

FARE SHOPPING PRICING MODIFIERS

Fare Shopping with passenger type FSKTM01JULLHR|*C09:USD
Fare Shopping with No penalty FSKTM01JULLHR30JULKTM|:USDPE00
Fare Shopping with Surface sector FSKTM10JANDXB--AUH20JANKTM
Fare Shopping Excluding NQ tax FSKTM10JUNFRA30JUNKTM|TE-NQ

FOLLOW UP ENTRIES
RETURN TO PRICING OPTION SCREEN FS*
Re Book Pricing option FSK
View Rules Display FQN

VIEW PNR IN AIRLINE SYSTEM (SQ/MI/KA / CX / MH/AI/CA/CZ/MU)

@@<Airline Code>/VIEW PNR
To go into Airline System @@MH/Viewpnr
*<Airline PNR>
Display Airline PNR *ADG56
Drop out from Airline System I OR @@1G

Very Important Reminder

 Always check O* in All Galileo PNRs. If * is not present after O, rebook the segment.
If the PNR is confirmed by the airline, then there will not be O nor *
 While dividing PNR, always remember to check Vendor Locator in both Original and Divided
PNR before making any changes.
 Check Vendor Remarks Every day. You can find Vendor Remarks on Queue 16.
 Also check queues for HX, UC, UN, UU, US, NO segments and remove them every day.
 While pricing, if the system does not auto price the itinerary, check fare rules for sales
restriction, travel restriction, combinations, child discount, stopovers etc.

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Thanks for choosing Galileo!!!

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