POST GRADUATE COLLEGE OF NURSING

FINAL TERM PAPER OF INTRODUCTION TO MANAGEMENT

POST RN BSN SEMESTER-2
SESSION [Link] NO._________

Guidelines

 Read each question and choices carefully, choose the best answer!
 You are given 1-- minute per question.
 Take a deep breath.
 Circle on Correct Answer.

1. An organizational practice, according to which decision making freedom is

available to lower level managers is known as
a. Decentralization.
b. Centralization.
c. Autonomy of effort.
d. congruency
2. Means of collecting and using information, to coordinate decision and planning
through an organization are termed as
a. customer control system
b. business control system
c. financial control system
d. management control systems
3. A desire of an individual to give good performance for self-satisfaction is known
as
a. intrinsic motivation
b. extrinsic motivation
c. monetary motivation
d. bounded motivation
4. ………is a Process of introducing and familiarizing newly appointed candidates with their jobs,
a. Orientation.
b. Placement.
c. Staffing.
d. Recrurment
5. ………….is a primary managerial activity,
a. Planning
b. Formal,
c. Directing
d. Organizing
6. The …………such as clinical expertise and nursing knowledge,
 a. Technical skill.
b. Human skills.
c. Management
d. Conceptual skill
7. The ………….. should be implemented only for good reason.
a. Change.
b. Planning,
c. Organizing.
d. Controlling
8. Established Performance Standards is the ________ step of controlling process.
a. Step 1.
b. Step 2.
c. Step 3.
d. Step 4.
9. Compare Measured Performance against Established Standards is the _______ step of
controlling process.
a. Step 1.
b. Step 2.
c. Step 3.
d. Step 4.
10. There are how many types of control.
a. 1 type.
b. 2 types.
c. 3 types.
d. More than 2.
11. There are how many elements of directing?
a. 2.
b. 4.
c. 6.
d. 8.
12. _________is the function of ensuring that work is being done in accordance with the plans and
instructions.
a. Supervision.
b. Management.
c. Leading.
d. Controlling.
13. Which level of management would be most involved in the function of directing and
controlling?
a. Top.
b. Middle.
c. First level.
d. All of these.
14. The first person to suggest the of functions of management was
a. Henri Fayol.
b. [Link].
 c. Elton Mayo.
d. [Link].
15. _________is the function of ensuring that work is being done in accordance with the plans and
instructions.
a. Supervision.
b. Management.
c. Leading.
d. Controlling.
16. __________ refers to the number and mixture of personnel assigned to work in nursing units
at a given time.
a. Staffing,
b. Controlling,
c. Planning,
d. Directing.
17. The average census of patients per unit.
a. 1 Nurse-4 patients.
b. 1 Nurse-2 patients.
c. None of these.
d. All of these.
18. Which are the classifications of patient in advance system?
a. PATIENT CLASSIFICATION.
b. TASK QUANTIFICATION.
c. Both of them.
d. None of them.
19. It is the process of determining and assigning the right personnel with the right qualifications
to the job in a right time to accomplish the purposes of the organization.
a. Staffing.
b. Planning.
c. Controlling.
d. Directing.
20. A set of procedures for making decisions about the organization’s long-term goals and
strategies.
a. Strategic planning.
b. Short time planning.
c. Long time planning.
d. Planning.
21. The process of identifying the specific procedures and processes required at lower levels of
the organization.
a. Tactical planning.
b. Operational planning.
c. None of these.
d. Both of these.
22. When a manager monitors the work performance of workers in
his department to determine if the quality of their work is 'up to
standard', this manager is engaging in which function?
a. Controlling
b. Organising
 c. Planning.
d. Directing.
23. What is the first step in a control process?
a. Choose key personnel for the task
b. Set standards
c. Allocate resources
d. Select a strategy
24. Which of the following are key components of a Total Quality
Management system?
a. Individual responsibility, incremental improvement, use of raw data
b. Collective responsibility, continual improvement, use of raw data
c. Group responsibility, staged improvement, knowledge
d. Involves everyone, continual improvement, use of data and knowledge

25. What is premise control based on?

a. Buildings
b. People
c. Resources
d. Assumptions

26. In what order do managers typically perform the managerial

functions?
a. organizing, planning, controlling, leading
b. organising, leading, planning, controlling
c. planning, organizing, leading, controlling
d. planning, organising, controlling, leading

27. What are the three interpersonal roles of managers?

a. Figurehead, leader and liaison
b. Spokesperson, leader, coordinator
c. Director, coordinator, disseminator
d. Communicator, organiser, spokesperson

28. Which one is not a recognised key skill of management?

a. Conceptual skills
b. Human skills
c. Technical skills
d. Writing skills

29. Which of these is not part of the recognised challenges for

modern managers?
a. Micro-managing the workforce
b. Managing communications
c. Managing change
d. Managing the learning organization
30. A_______________ is a detailed financial plan, used to carry out
organizational goals.
a. Budget.
b. Controlling.
c. Planning.
d. Staffing.
31. _______deals primarily with salaries, supplies, and contractual services it is
the financial plan for the day to day activities of the organization containing a
statement of expected revenues and expenses for the fiscal year.
a. Operating budget.
b. Expense Budget.
c. Revenue Budget.
d. All of the above.
32. _______includes expected income based on volume and mix of patients, rates,
and discounts.
a. Operating budget.
b. Expense Budget.
c. Revenue Budget.
d. All of the above
33. Control through a system of rules and standard operating procedures (SOPs)
that shapes and regulates the behavior of divisions, functions, and individuals.
a. Bureaucratic Control.
b. Management by Objectives (MBO).
c. Clan Control.
d. All of them.
34. The Control Process contains which of the following steps.
a. Establish objectives and standards.
b. Measure actual performance.
c. Compare results with objectives and standards.
d. Take necessary action.
e. All of the above.
35. A process of monitoring performance and taking action to ensure desired
results.
a. Controlling.
b. Planning.
c. Staffing.
d. Organizing.
36. Compare Measured Performance against Established Standards is the
_______ step of controlling process.
a. Step 1.
b. Step 2.
c. Step 3.
d. Step 4.
37. Measure Actual Performance is the_________ step of controlling process.
a. Step 1.
b. Step 2.
c. Step 3.
d. Step 4.
38. Established Performance Standards is the ________ step of controlling
process.
a. Step 1.
b. Step 2.
c. Step 3.
d. Step 4.
39. _______ is defined as the record of outcomes produced on a specific
job function or activity during a specific time period.
a. Performance
b. Work function
c. Evaluation
d. None of the above
40. ______ is the personnel activity by means of which the enterprise
determines the extent to which the employee is performing the
job effectively.
a. Job evaluation
b. Work evaluation
c. Performance evaluation
d. None of the above
41. -In management process, the most misinterpreted word is
a. Organizing
b. Delegating
c. Controlling
d. Planning
42. Under mechanism of scientific management, scientific task
setting includes:
a. Time study
b. Motion study
c. Method study
d. All of the above
43. Which theory assumes that people are naturally lazy and will
avoid work and responsibilities if possible?
 a. Theory X
b. Theory Y
c. Theory Z
d. None of the above
44. The process of monitoring performance, comparing it with goals and correcting any
significant deviations is known as:
a. Planning
b. Organizing
c. Leading
d. Controlling
45. Mr. A is a Manager on XYZ company; he has a reputation for being an open
and honest person and understands how to motivate employees and
customers, he said to have good____________ skills.
a. Sales
b. Political
c. Interpersonal
d. Technical
46. Someone who works with and through other people by coordinating their
work activities to accomplish organizational goals is called:
a. A Very intelligent: Individual
b. A Supervisor of Production Work
c. A Manager
d. An operation Supervisor
47. The Continues line if authority that extends from the upper level of
management to the lowest levels of the organization is called:
a. Authority line of responsibility
b. Unity of Commerce
c. Responsibility factor
d. Chain of command
48. Which is the most common cause of business failure?
a. Insufficient Capital
b. Unstable market
c. Insufficient experience
d. Poor Entrepreneurship
49. Which factor has been the most rapidly changing component in an organization’s general
environment in the past quarter-century?
a. Global
b. Economic
c. Social
d. Technological
50. Each subordinate should report to one and only one superior is called:
a. Authority
b. Unity of command
c. Unity of direction
d. Order
51. Which of the following is part of the 14 principles of management identified by Henri
Fayol?
 a. Scalar chain
b. Innovation
c. Efficiency
d. Motivation
52. The plans which deal with fairly small set of activities are called:
a. Strategic plan
b. Tactical plan
c. Operational plan
d. Personal plan
53. Which of the following is known as the process of getting activities completed efficiently
and effectively with and through other people?
a. Leading
b. Management
c. Supervision
d. Controlling

54. The assignment of new or additional responsibilities to a subordinate is called:

Select correct option:
a. Coordination
b. Specialization
c. Delegation
d. Span of control
55. The behavioral dimension of leadership involving the concern that the leader has for the
feelings, needs, personal interest, problems, and well being of followers is referred to as
which of the following?
a. Consideration
b. Initiating structure
c. Autocratic
d. Democratic
56. Henri Fayol, a French industrialist, first analyzed what managers do and divided that work
into functions. The study of the management function that defines goals and establishes
strategies to achieve them is called:
a. Organizing
b. Planning
c. Leading
d. Controlling
57. A plan developed to carry out a course of action that is not likely to be repeated in the
future is called:
a. Single-use plan
b. Specific plan
c. Reaction plan
d. Directional plan
58. In order to communicate, motivate and delegate a manager must have:
a. Political skills
b. Conceptual skills
c. Technical skills
d. Interpersonal skills
59. Which of the following is called output of a system?
a. Services
b. Material
c. Human
d. Information resource
60. The SWOT approach assesses an organization's:

a. Speed, Wants, Order, Timing

b. Studies, Workflows, Opportunities, Trials
c. Strengths, Weaknesses, Opportunities, Threats
d. Signs, Worries, Objectives, Techniques

61. A manager who strives to ensure the activities of the organization's employees are
supported and blend well with those of individuals outside the firm could be said to hold
which of the following interpersonal role within the company?
a. Liaison
b. Disseminator
c. Figure head
d. Entrepreneur
62. What would be the best description of plans that focus on the broad future of the
organization and incorporate both external environmental demands and internal resources
into managers' actions?
a. Operational plans
b. Tactical plans
c. Strategic plans
d. Holistic plans
63. When objectives are not written down or rarely verbalized, and the planning is general and
lacks continuity, which of the following types of planning is used?
a. Environmental planning
b. Economic planning
c. Informal planning
d. Formal planning
64. Inspiring people to be high performer is called:
a. Controlling
b. Leading
c. Planning
d. Organizing
65. Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come
under which of the following management role?

a. Leader
b. Liaison
c. Figurehead
d. Negotiator

66. Which of the following is NOT a key element of the Total Quality Management approach?
a. Focus on the customer
b. Employee involvement
c. Continuous improvement
d. Focus on the supplier
67. The first step in the decision-making process is which of the following?
a. Developing decision criteria
b. Allocating weights to the criteria
c. Analyzing alternatives
d. Identifying a problem
68. Controls can be classified on the basis of their timing or stage
in the production process. With regard to the time element of
 controls, which of the following controls monitor activities while they
are being carried out?
a. Feedback
b. Interference
c. Concurrent
d. Preliminary
69. Managers at all three levels of management require different kinds of skills to
perform the functions associated with their jobs. A major difference in skill requirements
between middle level and top-level managers is that
a. Top managers must generally be more skilled than middle managers in every respect
b. Top managers require better interpersonal skills but less conceptual skills than middle
managers
c. Top managers generally require better technical and interpersonal skills than middle
managers
d. Top managers generally require higher level conceptual skills but less technical skills
than middle managers
70. Which of the following skills is most important for first level
managers and includes knowledge of and proficiency in activities
involving methods, processes and procedures?
a. Human
b. Conceptual
c. Technical
d. Administrative.
 END