D
Account number
K
Page 1 of 3 429 579 9149
Visit us
[Link] H
Mrs Simi Joseph
Mr Tom Tenson
95 Dragon Lane Call us
E
Whiston
PRESCOT 0345 672 2888
Merseyside 8am to 8pm Mon to Thu
L35 2UE 8am to 6pm Fri
30832
8am to 4pm Sat
_
Bill date
29 January 2025
Billing period
1 April 2025 -
31 March 2026
B
Your water and
wastewater charges
Remaining You have just two payments to be collected for this
year's charges between now and 31 March 2025. Don't Total remaining
worry, we haven't changed these since the last bill we for this year
payments sent you.
this year ) Balance last time (24 Jan 2024)
! What you've paid since then
£698.87
£601.67
- £97.20
*
J
Charges These are your charges for 1 April 2025 - 31 March 2026.
We've applied your £5 Direct Debit discount to next Total due for the
for the
year's first payment.
next year
S Your new charges £738.35
year ahead
K More on page 2
£738.35
*
J
Your 002
You don't need to do a thing Your next payment
£48.60
We'll collect your remaining payments for this year by
payments Direct Debit. We'll then collect next year's monthly
payments.
K More on page 3 All of your payments coming up are listed on page 3. The amount you pay will change in April.
See payments coming up listed on page 3
Page 2 of 3
How? By getting a meter
This bill ' " We guarantee you won't pay
could be Live on
your own?
Live with one
other person?
more than you do now for two
whole years. And you can switch
much Save up to Save up to
back if you change your mind.
£310.65 £90.63
lower Call 0345 072 6065
and start saving!
If more than two people live in your home it's unlikely you'll save with a meter
Ç Your charges
/ \
Fresh water Wastewater
£348.34 £395.01
J J
. Fixed £148 x 1.668 rate = £246.86 . Fixed £148 x 2.669 rate = £395.01
< Standing 365 days @ £101.48 a year = £101.48
charge
Direct Debit discount £5.00 (cr)
Your new charges £738.35
< Standing charge: This is a fixed annual charge associated with the costs of providing our services, and is shared amongst all our
customers.
. Fixed: Based on factors such as the size and location of your home. Full details at [Link]/rv. If your rainwater doesn't
drain to the sewer, you can claim a reduction at [Link]/surface-water-drainage
É Your payments
Thanks for paying by Direct Debit
‰Jão{Q49!=ÂLNrFŠ
Your next payment will be collected on or after 2 February 2025.
If you don't make a payment on time, you'll have to pay your outstanding balance in full.
Payments you've made Payments coming up
✔ 02/02/24 £60.30 ✔ 02/03/24 £60.30 02/02/25 £48.60 02/03/25 £48.60
✔ 02/04/24 £43.67 ✔ 02/05/24 £48.60 02/04/25 £57.01 02/05/25 £61.94
✔ 02/06/24 £48.60 ✔ 02/07/24 £48.60 02/06/25 £61.94 02/07/25 £61.94
✔ 02/08/24 £48.60 ✔ 02/09/24 £48.60 02/08/25 £61.94 02/09/25 £61.94
✔ 02/10/24 £48.60 ✔ 02/11/24 £48.60 02/10/25 £61.94 02/11/25 £61.94
✔ 02/12/24 £48.60 ✔ 02/01/25 £48.60 02/12/25 £61.94 02/01/26 £61.94
Total since your last bill £601.67 02/02/26 £61.94 02/03/26 £61.94
Total for this bill £835.55
Page 3 of 3
Ñ More information
& E
Reduce your bill with a Priority services
water meter? We can all benefit from a bit of extra support at some
stage in our lives. This could be due to age, ill health,
Applying for a water meter is one of the easiest ways to
disability, mental health problems or language barriers.
reduce your bill - and when you switch to a meter, we
promise that you won't pay more than you do now and Registering for our Priority Services is free and means we
any savings you make are yours to keep! can offer additional support tailored around your
particular needs.
Our lowest bill guarantee last for two years and you can
switch back to your fixed bill if you haven't made a saving Visit [Link]/priorityservices or
during that time. You can't lose! Visit call 0345 072 6093 to register.
[Link]/meters for details.
Ö Contacting us
Speak to the right team with our handy list of numbers: Need more help?
We aim to get things right first time, but if things go wrong
Billing enquiries 0345 672 2888
we'll fix them quickly for you.
Moving home 0345 026 7661 Step 1 - Just call a member of our team on 0345 672 2888
or go online at [Link]/contactus. We're
Struggling to pay 0800 072 6765
currently resolving over 80% of complaints within 5 days.
Recent bereavement 0800 912 7249 Step 2 - If you are not happy with the resolution or need
further help then call 0345 075 0711.
Register for Priority Services 0345 072 6093 Step 3 - If:
A leak in the street 0800 33 00 33 • You are not happy with the final resolution, or
• Your issue is over eight weeks old, or
Water and wastewater problems 0345 672 3723
• You just want some free, trusted independent advice
For emergencies we're open 24 hours
You can also ring this number to check You can call the Consumer Council for Water (CCW), the
the identity of one of our representatives. independent voice for water consumers in England and
Wales by calling 0300 034 2222 or use its online form at
If you need to use our Text Relay service, just dial 18001 [Link]/contact-us
followed by any of the phone numbers listed on this bill.
All our information leaflets including our 'Standards of service' and our 'Customer', 'Leakage' and 'Debt Recovery' Codes of
practice are available online at [Link]/leaflets
Ü Our services to you
You can read more about the services we provide together with information about our guaranteed standards of
service by downloading our information guide at [Link]/our-services or scan this QR code
United Utilities Water Limited. Registered in England and Wales. Registered number 2366678. Registered office: Haweswater House, Lingley Mere Business
Park, Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP. VAT number 483 7973 87. Visit [Link]/privacy for details about how we handle
your personal details. If you don't have access to the internet please get in touch and we'll be happy to help.
