BULEHORAUNIVERSITY
COLLEGE OF BUSINESS AND ECONOMICS
DEPARTMENT OF MARKETING MANAGEMENT
PRACTICAL ATTACHEMENT REPORT ON COOPERATIVE BANK
OFOROMIA IN MENDI BRANCH
PREPARED BY;GARI GETANEH…………..2983/14
ADVISER; BACHA ABDULKERIM(Ma)
BULEHORA,ETHIOPIA,2024G.C
iii
ABSTRACT
Generally,the objective of this practical attachment is to assess thec ooperative
Bank of Oromia mendi branch on to performance [Link] extent to
which Cooperative Mendi branch is realizing its visions and missions and
performances of the organization in relation to its [Link] increase student’s
knowledge and enable student to compare what have learnt so far in class and what
have experienced in practical [Link] produce well qualified,self-
reliant,active,change agent and real problems olver [Link],the other
objective is to investigate equal participation of uraga cooperative bank with other
banks to realize its visions,m ission and [Link] only limited to this butal so
emphasis theproblems faced by student while performing practical
[Link],practical attachment suggests solutions and some of policy
implication toward reducing the problems based on finding.
Acknowledgement
First of all my deepest thanks goes to God for his endless help and make me to stay
inlife to this day and enables me to complete my internship.
I so would like to express my deepest [Link] A.
(branchmanager)for his enthusiastic support from the preparation until the final
discussion of this internship with frequent follow up my activities and guideme.
I am greatly thanks for my family they had been assisted my schooling life and to
give advice how can I goes with my planning activity to finish my academic
schooling in this university.
iv
Finally I would like to acknowledge all individual and institutions that have helped
me materially and morally during the preparation of this pape
v
Coop:CooperativebankofOromia
SWOT:strength,weakness,opportunityandTreats
TableContents
ABSTRACT.................................................................................................................................................i
Acknowledgement...................................................................................................................................ii
1PARTONE:INTRODUCTION.....................................................................................................................1
1.1BACKGROUNDOFTHEORGANIZATION................................................................................................1
1.2CARDINALISSUES(VISION,MISSION,VALUESANDOBJECTIVES)............................................................2
1.2.1Missionoftheorganization................................................................................................................2
1.2.2Visionoftheorganization..................................................................................................................2
1.2.3Valuesoftheorganization..................................................................................................................2
1.2.4Objectiveoftheorganization.............................................................................................................3
1.3organizationalstructure......................................................................................................................3
1.5(SWOT)analysisoftheorganization......................................................................................................5
1.5.1Strengthsoftheorganization.............................................................................................................5
1.5.2Weaknessoftheorganization............................................................................................................6
1.5.3Opportunityoftheorganization.........................................................................................................6
1.5.4Threats.............................................................................................................................................7
1.6Problemsaffecttheorganizationatthecurrenttime...............................................................................7
1.7Suggestedsolutionandmeasurestobetakentosolveandminimizetheproblems....................................7
2PARTTWO:ACTIVITYREPORT..................................................................................................................8
2.1BACKGROUNDOFTHEDEPARTMENT...................................................................................................8
2.2Objectiveofthedepartment.................................................................................................................8
2.3MajordutiesandResponsibilitiesofthedepartment..............................................................................8
2.4Theresponsibilitiesandmajoractivitiesmeasamemberofdepartment................................................10
1
[Link].............................................................................................10
2.6problemsobservedthataffectCOOPofTejibranch...............................................................................11
3PARTTHREE-ATTACHMENTEVALUATION.............................................................................................12
3.1RationalesofPracticalAttachment.....................................................................................................12
3.2Significanceofpracticalattachment...................................................................................................12
3.3Relevanceoforganizationwithmystudy.............................................................................................13
3.4Applicabilityofthetheoriesandotherinclassontherealworldorpracticalworkenvironment................13
3.5MajorproblemsthatIfacedduringpracticalattachment......................................................................14
3.6Suggestedsolutionandwayforwardforattachment............................................................................14
4PARTFOUR:SUMMARYANDRECOMMENDATION.................................................................................14
4.1SUMMARYANDCONCLUSIONS.................................................................................................15
4.2RECOMMENDATION.........................................................................................................................15
5REFERENCES........................................................................................................................................16
2
1PARTONE:organizationalReport
1.1BACK GROUND OF THE ORGANIZATION
The service of banking was started many years ago [Link] dates back to the
establishment of the bankof Abyssinia in1906 by Emperor Minilikll.
Bank of Abyssinia was legally replaced byBank ofEthiopiashortlyafterEmperor
Haile Selassie came [Link] the Ethiopia victory over fascist Italy the
state bank of Ethiopia established by proclamation issued in august [Link]
1943,state bank of Ethiopia commenced full operation and acted as the central
bank of [Link] Bank of Ethiopia was legally
[Link] the fall of socialism the first private bank Awash
International Bank,[Link] established in1994.After1994 different private Banks
were [Link] there are about16 private banksin Ethiopia with out
many under formation [Link] these one isCooperative
BankofOromia,[Link] [Link] registered commercially
onOct.29,2004 in accordance with article 304 of commercial code of Ethiopia and
in line with proclamation number84/1994 with authorized capital of birr300
[Link] it starts operation on8th march 2005 with paid up share capital of
birr112 million.62.86%of ownership was occupied by cooperatives while the
remaining37.14%was occupied by [Link]
Bankof Oromia was working with other16 money transfer agents like Western
union,Xpressmoney,Moneygram,[Link] has 420branches and 34 sub
branches stretched across the country asAugust,2022Mendibranchisoneofthe
Branches of Cooperative Bank [Link] has been established [Link] was
located in West Wollega Mendi [Link] locates 584km far from Finfinne,capital
city of [Link] Bank Oromia Mendi Branch has only 9
[Link] them 3 has master degree,4 are first degree holders,2 of them are
diploma holders and the other are below these [Link] ahole the organization has
60male and 4female workers and more than 36 thousand customers December
2023
1
In general by adopting or accepting different modern working technical of COOP
Mendi branch tries to achieve its vision,mission and to bring desire economic
development in the country.
1.2CARDINAL ISSUES (VISION,MISSION,VALUES AND OBJECTIVES)
1.2.1Mission of the organization
Use of human resource and up to date technology to maximize stock holders
value."We root our foundation in communities to provide banking solutions that
create customer experience with emphasis to cooperatives and agro-based
businesses through proper”
1.2.2Vision of the organization
"To be the leading private bank in Ethiopiaby2025"
1.2.3Values of the organization
[Link]-We value:-
Qualification of being honest,fair,disciplined and open.
Havingbmoral uprightness and doing what is right.
[Link]-We:-
Strive to provide quality customer service/product.
Respect clients understand their wants and do the best to fulfill their
requirements.
[Link]-we:-
Facilitate learning and continuously transform our selves.
Transform new knowledge into action.
Learn from our experience
Are adaptable to change.
2
[Link]:-We
Work together for common purpose.
Are one team
Have a commitment to commonvision.
[Link] Consciousness-We:
√Arebcareful about spending.
[Link] for Community-We
Take commitment to support the community.
Utilizesocio cultural attributes of the communities
1.2.4Objective of the organization
Every organization is established for their own [Link] achieve they have to
work hard and follow up effectively.
Cooperative Bankof Oromia has the following objectives:-
To have broad ownership base and diversified ownership structure.
To be first bank of it skind in the country.
To be first private bankin the country established with big paid- up capital of
the time.
To give social and cultura lvalues oriented service.
1.3organizational structure
Organizational structure is the most important part for office to achieve its
objectives and mission
3
StructureoftheOrganization
BRANCH
MANAGER
SENIOR BRANCH BRANCH CONTROLER
CONTROLER
A/SENIOR CUSTOMER
SERVICE
CUSTOMER
SERVICE MANAGER
ACCOUNTANT
CUSTOMER SERVICE OFFICER FOREIGN
CHIEF
CASHIER
Figure.1Organizationalstructure
4
[Link] extent to which the organization is organized to achieve objectives,
mission and its vision.
All departments in this organization are related to each [Link] other department
can control the activity of [Link] on their daily activities they must report to
the body which controls each department. Also they control each other to minimize
the problem on job, to be fair and acceptable by every department. To achieve the
objective and vision they obey responsibility for the job given to all departments.
Let we see to how they control each other;
The customer service officer reports the daily activity to the A/senior customer
service [Link] pass all physical tickets done on transaction daily to the branch
controller to ensure their activity by comparing the recorded transaction on the
system.A/senior customer service reports his or her activity to the customer service
[Link] service manager reports to branch manager .Branch controller
passesallticketstoseniorbranchcontrollerafterensuredthebalanceonphysical counted
tickets and on system became equal.
Then senior branch controllers again check and report to branch manager. So
finally all activity in bank is controlled by the manager of the bank.
1.5(SWOT)analysis of the organization
The cooperative bank of Oromia Mendi branch is well organized to rely its
cardinal issues. Workers of the organization are accountable to their customers and
give good information for every sector.
5
1.5.1Strengths of the organization
Strong Corporation between the departments and controllers.
Byapplyingnewtechnologiesitincreasesitsprofitabilityfromtimetotime.
Goodefficiencyandethicalconductofstaffs.
Theorganizationmakesgoodrelationshipwithotherlocalbanksandsomeforeign
banks.
It’sgivetrainingforitsemployeestoimprovetheirprofession.
Thebankhasqualifiedandexperiencedmanagementwhodidtheactivityoftheban
kverywell.
Italsogivesawarenesstoitscustomersthattheimportantofsavingaswellasusingba
nkservice.
Asajobthefollowingstrength
EventhoughthecustomersarecrowdedCSOservedthemproperly.
Theyservecustomersabouteighthoursperdayandsixdaysperweek.
Accountisopenedwithhardcopyandsoftcopywhichmeansthefileisdocumentedi
nbothmanuallyandinthesystem.
Theapplicationisdocumentedinthesystemaswellasinhardcopy.
Toprovideclearinformationtocustomerswhennewmethodsareadopted.
1.5.2Weaknessoftheorganization
Weakinformationandfilemanagementofsomeworkers.
Sometimesthereisbigconnectionproblemthatmakescustomerangry.
Thenetworkandelectricpowerorlightissodifficult.
Somecustomersnotsignedproperly.
Customersdidn’ttakecareforthesuppliesofthebank.
Thesocietyisbackwardedandhasaproblemonacceptingnewtechnologies.
1.5.3Opportunityoftheorganization
Theirbusinesssectorisexpandingwithmanyfutureopportunitiesforsuccess
6
Localgovernmentwantstoencouragelocalbusiness
Theircompetitorsmaybeslowtoadoptnewtechnologies
Communicateandfollowsformerforeigncustomers
Communicatebyphonetootherstocollectinginformationfromtheforeigncustom
ers
1.5.4Threats
Developmentintechnologymaychangethismarketbeyondtheirabilitytoadopt.
Smallchangeinthefocusofalargecompetitormightwipeoutanymarketpositionth
eyachieve
1.6Problemsaffecttheorganizationatthecurrenttime
FromthefoundationofCOOP-
atMendibranchithasvision,missionandobjectiveitmayalsofacestheproblemsw
[Link]
organizationtodonotworkefficientlyandeffectively.
Problemsobservedtotheorganization
Thenetworkproblemswhichhindertheservicegivingoftheorganization
Thepowerinterruptionwhichhindersthequalityofcomputer
Thehumanresourceproblemwhicharenotenoughtoservethecustomersastheywa
nt
Someemployersarenotwelltrainedasexpectedfortheorganizationtoworkeffecti
velyforthecaseoflowlevelofeducationsuchasdiplomaprogram
Economicallythereisalsoproblemwiththeincrementofexchangerateofdollartob
irrwhichdecreasethebuyingvalueofbirr
1.7Suggestedsolutionandmeasurestobetakentosolveandminimizetheproblem
s
Plantthesatelliteasthewholeforthebanktoavoidtheproblemofnetwork
Usethegeneratortominimizetheproblemofelectriclight
7
UsetheoffsiteATMserviceforthecustomerswhoneedittominimizetheproblemf
acedtheorganizationwiththehumanresource
Tominimizetheproblemofhumanresourcetheorganizationfoundthetrainingcen
terfornewemployees.
Dependingonthistheorganizationdonethefollowing
Educatethenewemployeesabouttheorganizationactivitiesbeforestartjob
Examinetheemployeeswellaftereducated
PARTTWO:ACTIVITYREPORT
2.1BACKGROUNDOFTHEDEPARTMENT
Backgroundofcustomerserviceofficerandtransactionservicedepartment
[Link]
msitsdutiesandresponsibilitybysettingspecificandfeasiblegoalsandobjectiveswhichs
upporttospeedupcustomersatisfactionandprofitmaximizationofthebank.
2.2Objectiveofthedepartment
o Toensurestandardizationanduniformityinthecustomerserviceprocess.
o Tosmoothlyimplementintegratedbankingsolutionsinretailbankingoperationof
customerserviceprocess.
o Tohavesinglesourceofreferencetoperform.
o Todeterminedutiesandresponsibilitiesthateachemployeeatalllevelinthecustom
erserviceprocess.
o Toprovideefficientandqualityservicetoitscustomer.
2.3MajordutiesandResponsibilitiesofthedepartment
1)Accountopening:-therearemanytypesofaccountsthoseare:-
Savingaccount–
isinterestbearingdepositopenedbylegalandphysicalpersons,organizationandassociati
on.
8
Ithasmanycategoriessuchas:
[Link].
[Link]-Women'ssavingaccount.
[Link].
[Link]-junioraccount.
[Link].
[Link]-Interestbearingsavingaccount.
Demand/Checkingaccount–Itconsists:
[Link]:-Itiscurrentorcheckingaccountwhichisanon-
interestbearing.
[Link](EthiopianCommodityExchange)relateddemanddepositaccount:-
specialpayinorpayoutaccountforthemembersoftheECXtofacilitatethetradingofcom
modityofECX.
[Link]:-
Itisacheckingaccountwhichbearsinterestlessthantheminimuminterestrateofsavingac
count.
Fixedtimedeposits–
atypeofaccountdepositisreceivedatcertainperiodoftimewithoutmovementaminimum
ofthreemonthandattractshigherinterestratethanothers.
Otherdeposit(suchasinterestfreebankingdepositproduct).
2)Dutiesrelatedtocash
Cashwithdrawal
Cashdeposit
3)Telegram–
thatmeanssendoutgoingmessageandreceiveincomingmessagefromotherbranch.
9
4)Handlingforeignexchange–exchangeofothercurrencyintobirr.
5)Checkeractivities–
meanscheckingdailyticketswhicharefilledandwrittenmanually,bycomparingtheinfor
mationandbalanceexistinginthecomputersystem.
2.4Theresponsibilitiesandmajoractivitiesofmeasamemberofdepartment
AsdepartmentmemberIalsohavetheresponsibilitiesofperformingtheactivitiesofthede
[Link],Iperformthefollowingspecificactivitiesasan
apprentice,whenIwasparticipatingatCooperativeBankofOromiaMendibranch.
Iopenedaccountformorethan10customersbysupportingemployees
Icheckthename,dateandsignatureofthecustomertobefilledproperly.
Iparticipatedindifferentwritingandtypingactivitiesthathelpforcustomerservice
.
Iaccomplishagivenworkpunctualandhonestlybyobeyingtherulesandregulation
oftheorganization.
Igavedifferentservicefordepartmentandcustomers.
Ifilldifferentformsbyhelpingcustomers.-
[Link]
Sincethispracticalattachmentispreparedtoshowhowtherealworkingenvironmentandt
heoreticalskillandknowledgearerelated,Ithelpsstudentstobefamiliarwiththerealworld
.[Link]
ormanceaccordingtotheactivitiesthatIperformedandtheoverallsuggestionandrecom
mendationthatIgetfrommysupervisor,staffmembersandcustomerIgetmyselfinverygo
[Link],Ihavetriedtoperformtheactivitiesasmuchaspossibleintheorgani
zationasmember.
ProblemsencounteredonthejobandremedialmeasuresthatIhavetaken
10
A) Problemsaffectmyactivities
[Link]
[Link]
msarelackofseats,lackofuser(access)formeandothersaretheproblemoflightandnetwor
[Link]
rsdon’tcareaboutcriteria’stobefulfilledproperlyratherthanlookingonlyabouttheservic
e.
Someofthemdonotsignonthewithdrawalvoucherandsomesignatureonthewithdrawala
nddepositandonthebookaredifferent.
Nocorrectorderofsendernamewhichisdifficulttoservecustomer.
Somearecarelesstorespecttheemployeesandrule.
Someofthembringincorrectaccountwhichthesystemisnotread.
Ihavedonemyworksmoretimebystandingforthelackofseat.
B) RemedialsolutionIhavetaken
Ihavetoldtobranchmanagertheseproblemstobeminimized.
TocustomerIhavetoldtothemtofillcriteriaproperly.
Ihavetoldtobranchmanagertofindsolutionhowcustomersfillallcriteria.
2.6problemsobservedthataffectCOOPofMendibranch
Lackofsuperiorservicequality.
Highcompetitionfromaggressiveexpansionofprivatefinancialinstitution.
Wastageofresourcelikeusetelephonelineforpersonalcallrepeatedly.
Shortageofofficematerialslikecomputers,furnitureandotherswhencomparedtot
henumberofcustomers.
SometimesthereismissingofCovid19protocols.
ThepossiblesolutionIsuggestedforsuchproblemsarethefollowing.
Itshouldtofullfillallthenecessarymaterialswhicharetechnologicallyimprovedto
facilitateitsservice.
11
ItshouldtogivetheawarenessofCovid19tothecustomertominimizethespreadsof
thedisease.
PARTTHREE:ATTACHMENTEVALUATION
3.1RationalesofPracticalAttachment
TheRationalesofthepracticalattachmentistoapplythetheorythetheoriesthatwehavesee
[Link]
[Link]/
[Link]
stedinthefollowing.
Itisforthecasethattheapprenticetorealizethetheoryinclasstorealworldthroughpr
actice.
Itisforthattheapprenticeshouldcompareandcontrasttheeconomicthoughtwithpr
acticalwork.
Itisthathowtheproblemisidentifiedandthesolutionisfound.
Itisforthattheapprenticetochecktherelationhe/shehaswithothersonworketc.
3.2Significanceofpracticalattachment
Practicalattachmentisimportantlearningmechanismwhichisappliedbyhighereducatio
[Link]
[Link]
Itenablethestudentstoeasilyidentifyproblemsandpasschallenges
Ithelpstoidentifythestudentshowtheyaresensitivetoexecutetheirresponsibility
Thestudentsshouldbealsounderstandthattheoriesareapplicable
Itincreasesself-esteemandself-confidenceofthestudents.
Generallypracticalattachmentisverysignificanttoapplythetheorybasedknowledgeinp
racticeinthephysicalworld.
3.3Relevanceoforganizationwithmystudy
Theorganizationspecificallythedepartmentonwhichonperformedthepracticalattachm
enthasthefollowingrelevance;
12
Ihavegotexperience.
Toimproveskillandcommunication.
Howtosearchdifferentinformation.
Howtosolveproblemsincetheproblemexistsanywhere.
3.4Applicabilityofthetheoriesandotherinclassontherealworldorpracticalwork
environment
Applicabilityoftheoriesinpracticalworkenvironmentisveryinterestingandimportant.I
[Link]
reapplicablewhenIconductthispracticalattachmentarethefollowing.
ThetheoriesofprincipleofAccountingforshowinghowtotransacteventsandhowt
orecordit.
Thetheoriesofprincipleaccountingusedtoprepareworkerspayroll
[Link]
[Link]
etmoreprofitthantheotheritneedsadditionaldemandforworkerwhichincreasesthewag
eofemployer.
FromEnglishpointofviewwecangethowtowritereportcorrectlyandfluently.
3.5MajorproblemsthatIfacedduringpracticalattachment
Ifacedmanyproblems,duringIworkthispracticalattachmentthemajoronesarementione
dasfollowas:-
Atthebeginningtimetheydidn’tgivemefullfreedomtodoactivitiesindependently
.
Shortageofsomeextraoradditionalworkingmaterialslikechairandcomputersfor
trainers.
Someemployeesarenotinterestedforsharingtheirexperience.
Thereisshortageofuser(access)todomypracticemore.
13
Lackofdocumenteddataabouttheorganization
3.6Suggestedsolutionandwayforwardforattachment
Theproblemmentionedabovearesolvedby:-
Iwastrytoadaptnewenvironmentandworkingconditiongraduallybystudyingbe
haviorofdepartmentmemberandsharingexperienceamongthem.
Theorganizationshouldhavetobuyadditionalmaterialslikechairandcomputerst
hathelpfortraining
Theorganizationshouldgivetheopportunityforstudentstoparticipateinagivenac
tivitiesfreelyinordertoimprovetheirknowledgeandproducingself-
confidentprofessionals.
PARTFOUR:SUMMARYANDRECOMMENDATION
4.1SUMMARYANDCONCLUSION
Thispracticalattachmentcontainsinformation;includeintroduction,backgroundoftheo
rganization,cardinalissues,goalsoftheorganization,organization’sstructure,[Link]
[Link]
nggendermainstreaming,womenempowermentandrespectingwomenandchildright.
Workingtowardeliminationofdiscriminationandviolenceagainstwomenandchild.
Iobservedsomeissuesliketheprofessionalstatusofthestaffmembers,punctualityofthest
affmembersandgenderintheorganization
WhenIconcludethisreport,thestudentscanbelearnedsomanythingsfromthispracticeab
[Link]
gsthatImentionedaboveinthereports.
Ingeneral,Igainedsomeexperienceduetothispracticalattachmentsuchashowtoworkinc
ooperationwithother,[Link],societyhavelowinformationaboutb
14
ankingsystem,[Link]
formationandlackofenoughtimeareotherproblems;however,Itriedtodomybestinorder
toovercomeorgiverelatedsolutiontothosechallenges.
4.2RECOMMENDATION
Whiledoingmypracticalattachment,[Link]
,IwouldliketosuggestonsomeissuesthatIobservedduringaccomplishmypracticalattac
hmentinFinfinnedistrictatcooperativebankofOromiaMendibranch.
Thefollowingarethepossiblerecommendationsfortheadvancementofthebank:
TheBankhastoaskconcernedbodytogetenoughnetworksthathelptoprovideprop
erserviceforcustomer.
TheinefficiencyofmateriallikeChair,Tablecanbesolvedbyincreasingtheavailab
ilityofsuchmaterialsondepartment.
Goodinitiationandcapacitybuildingforemployees
Finally,IwouldliketosuggesttoCOOPofMendiworkingproperlytoachievetheirgoalsa
ndalsotoaddressotherproblemsbyworkingincooperationwithothergovernmentalandn
on-governmentalorganization.
15
[Link]:
AnnualReportoftheOrganization,asofDecember,2023.
Dailyandweeklyreportoftheorganization.
DocumentedmaterialsabouttheCoop
Theinterview:informationfromtheemployeeoftheorganization.
16
