IT SUPPORT PROGRAM OUTLINE
Climb Hire’s IT Support program is designed to give Climbers a practical understanding of
Information technology over the course of 24 weeks. Climbers will engage in a deep
understanding of mobile devices, networking, hardware, troubleshooting, virtualization and
cloud computing. The main goal is to establish a robust understanding of IT security
principles as part of their preparation for the A+ certification examination. Once inducted,
Climbers will be equipped to pursue a range of entry-level roles in IT Support and Security.
Pre-work: Module 1 - Introduction to IT support Technical Support Fundamentals (6 Modules)
Successful completion of this program will result in (2) certifications:
CompTIA A+ 220-1101
CompTIA A+ 220-1102
Plus, an optional IT Support Professional Certificate from Coursera.
Syllabus Overview
Module Classes/Lab Topics/Skills
Networking
What is Networking?
Limitations of the Internet
Hardware
The Modern Computer
6 Classes
Components
No Lab
Software
IT Basics
Introduction on Software
Coursera Assessment:
Interacting with Software
Coursera
Troubleshooting
Module
Troubleshooting Best Practices
Customer Service/Documentation
Operating Systems
What’s an Operating System?
Installing an Operating System
Module Classes/Lab Topics/Skills
Laptop Hardware
Laptop Displays
4 Classes Mobile Device Configuration
1 Assisted Lab Connecting Mobile Devices
Mobile 1 Virtual Work Bench Mobile Device Accessories
Devices Mobile Device Connectivity
Assessment: Cellular Standards
Supporting Mobile Devices Mobile Device Connectivity
Mobile Device Configurations
Ports and Protocols
Introduction to IP
Common Network Ports
Network Devices
Software Defined Networking
7 Classes Wireless Networks
2 Assisted Labs Wireless Network Standards
1 Virtual Work Bench Wireless Network technologies
Network Services
Assessments: Network Configurations
Networking Comparing Local Networking IPv4 and IPv6
Hardware Assigning IP Addresses
Configuring Network Network Connections
Addressing and Internet DNS Configuration
Connections DHCP Configuration
Supporting Network Services VLANs and VPNs
Internet Connections
Internet Connection Types
Network types
Network tools
Module Classes/Lab Topics/Skills
Cables and Adapters
Network Cables
Optical Fiber
Peripheral Cables
Video Cables
Adapters and Converters
Copper Connectors
Fiber Connectors
Memory
Memory Overview
Memory Technologies
5 Classes
Storage Devices
1 Assisted Lab
RAID
1 Virtual Work Bench
Motherboards
Hardware
Form Factors
Assessment:
Expansion Slots
Comparing Local Networking
Connectors
Hardware
Compatibility
BIOS and Settings
CPU Features
Expansion Cards
Cooling
Power
Multifunctional Devices
Printers
Laser, Inkjet, Thermal, Impact
and 3D
Printer Maintenance
Module Classes/Lab Topics/Skills
5 Classes
1 Assisted Lab
1 Virtual Work Bench Cloud Computing
Virtualization
Cloud Models
and Cloud
Assessment: Cloud Characteristics
Computing
Summarizing Client Side Virtualization
Virtualization and Cloud
Concepts
6 Classes Troubleshooting
1 Assisted Lab Computer Hardware
Network and 1 Virtual Work Bench Storage and File Systems
Hardware Displays
Troubleshooting Assessment: Mobile Devices
Troubleshooting PC Printers
Hardware Networks
6 Classes Study for Exam 1101
Lab Review Test Review
Exam 1101 Prep Lab Prep
Assessment: Voucher Eligibility
CompTIA A+ Core 1 1101 Exam Official Certification
Module Classes/Lab Topics/Skills
Microsoft Windows
Overview
Features and Upgrades
Windows Commands
Command Line Tools
Network Command Line
Windows OS
Task Manager
Management Console
Additional Windows Tools
Windows Control Panel
8 Classes Windows Settings
2 Applied Labs Windows Networking
1 Assisted Lab Network Technologies
Operating
1 Virtual Work Bench Configuring Windows Firewall
Systems
IP Address Configuration
Assessment: Network Connections
Operating Systems Application Installation and
Configuration
Operating System Types
Installing and Upgrading Operating
Systems
MacOS
Overview
System Preferences
Features
Linux
Commands
Featuress
Module Classes/Lab Topics/Skills
Security Measures
Wireless Security
Encryption
Authentication Methods
Malware
Social Engineering
6 Classes Denial of Service
1 Applied Lab Zero-Day Attacks
1 Assisted Lab On-Path Attacks
Security
2 Virtual Work Benches Password Attacks
Measures
Insider Threats
Assessment: Cross-Site Scripting
Security Measures Security Vulnerabilities
Windows Security
Security Best Practices
Mobile Device Security
Data Destruction
SOHO Networks
Browser Security
4 Classes
Windows
1 Assisted Lab
Troubleshooting Solutions
Software 1 Virtual Work Bench
Security Troubleshooting
Troubleshooting
Malware Removal
Assessment:
Mobile Devices and Applications
Troubleshooting
Module Classes/Lab Topics/Skills
Documentation and Support
Systems
Ticketing Systems
Asset Management
Document Types
Change Management
9 Classes
Backup and Recovery
2 Applied Labs
Managing Backups
2 Assisted Labs
Operational Safety Procedures
2 Virtual Work Benches
Procedures Managing Electrostatic
Discharge
Assessment:
Environmental Impacts
Operational Procedures
Privacy Policies
Privacy, Licensing, Policies
Communication and
Professionalism
Scripting
Remote Access
6 Classes Study for Exam 1102
Lab Review Test Review
Exam 1102 Prep Lab Prep
Assessment: Voucher Eligibility
CompTIA A+ Core 2 1102 Exam Official Certification
