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Statistical Analysis of Customer Feedback

This document contains statistical data about customer survey responses across several categories. For each category, it lists the mean, standard error, median, mode, standard deviation, sample variance, kurtosis, skewness, range, minimum, maximum, sum and count of survey responses.

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0% found this document useful (0 votes)
74 views6 pages

Statistical Analysis of Customer Feedback

This document contains statistical data about customer survey responses across several categories. For each category, it lists the mean, standard error, median, mode, standard deviation, sample variance, kurtosis, skewness, range, minimum, maximum, sum and count of survey responses.

Uploaded by

mba2210097
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

Gender Age Occupation Education Qualification

Mean 1.55 Mean 1.83 Mean 2.03 Mean 2.48


Standard Error 0.05 Standard E 0.110147 Standard E 0.122643 Standard E 0.10491
Median 2 Median 1 Median 1 Median 2
Mode 2 Mode 1 Mode 1 Mode 2
Standard Deviation 0.5 Standard D 1.101468 Standard D 1.226434 Standard D 1.049098
Sample Variance 0.25 Sample Var 1.213232 Sample Var 1.504141 Sample Var 1.100606
Kurtosis -1.998738 Kurtosis -0.602726 Kurtosis -1.260518 Kurtosis 0.802309
Skewness -0.204082 Skewness 0.946749 Skewness 0.645872 Skewness 0.857306
Range 1 Range 3 Range 3 Range 4
Minimum 1 Minimum 1 Minimum 1 Minimum 1
Maximum 2 Maximum 4 Maximum 4 Maximum 5
Sum 155 Sum 183 Sum 203 Sum 248
Count 100 Count 100 Count 100 Count 100
Monthly Income Easiness in using Reasonable and fair prices

Mean 1.84 Mean 1.8 Mean


Standard Error 0.108916 Standard Error 0.09101 Standard Error
Median 1 Median 2 Median
Mode 1 Mode 1 Mode
Standard Deviation 1.089157 Standard Deviation 0.9101 Standard Deviation
Sample Variance 1.186263 Sample Variance 0.828283 Sample Variance
Kurtosis -0.667289 Kurtosis 0.419782 Kurtosis
Skewness 0.89971 Skewness 1.066511 Skewness
Range 3 Range 3 Range
Minimum 1 Minimum 1 Minimum
Maximum 4 Maximum 4 Maximum
Sum 184 Sum 180 Sum
Count 100 Count 100 Count
Offers and discount provided

2.08 Mean 2.15


0.0883976324 Standard Error 0.09142530206997
2 Median 2
2 Mode 2
0.88397632401 Standard Deviation 0.91425302069973
0.78141414141 Sample Variance 0.83585858585859
-0.1202036236 Kurtosis -0.2033180512523
0.64733696059 Skewness 0.6666320596742
3 Range 3
1 Minimum 1
4 Maximum 4
208 Sum 215
100 Count 100
Which payment method do you prefer the most? Time saving

Mean 2.23 Mean 2.07


Standard Error 0.142030726509 Standard Error 0.09455370982
Median 2 Median 2
Mode 1 Mode 2
Standard Deviation 1.420307265092 Standard Deviation 0.94553709818
Sample Variance 2.017272727273 Sample Variance 0.89404040404
Kurtosis -0.20075512814 Kurtosis -0.5037395283
Skewness 1.050388517399 Skewness 0.58986999702
Range 4 Range 3
Minimum 1 Minimum 1
Maximum 5 Maximum 4
Sum 223 Sum 207
Count 100 Count 100
Variety of products Quality of products Delivery speed

Mean 2 Mean 2.3 Mean 2.27


Standard Error 0.1024941486 Standard Error 0.102985730109 Standard Error 0.1052702151
Median 2 Median 2 Median 2
Mode 2 Mode 2 Mode 2
Standard Deviation 1.0249414864 Standard Deviation 1.029857301089 Standard Deviation 1.0527021507
Sample Variance 1.0505050505 Sample Variance 1.060606060606 Sample Variance 1.1081818182
Kurtosis 1.8861292214 Kurtosis 0.276007677214 Kurtosis 0.249267069
Skewness 1.3784912214 Skewness 0.781336134804 Skewness 0.8673331556
Range 4 Range 4 Range 4
Minimum 1 Minimum 1 Minimum 1
Maximum 5 Maximum 5 Maximum 5
Sum 200 Sum 230 Sum 227
Count 100 Count 100 Count 100
Sufficient information about product Customer care services

Mean 2.31 Mean 2.3


Standard Error 0.10119987224 Standard Error 0.10200019805883
Median 2 Median 2
Mode 2 Mode 2
Standard Deviation 1.011998722401 Standard Deviation 1.02000198058829
Sample Variance 1.024141414141 Sample Variance 1.04040404040404
Kurtosis 0.810194515752 Kurtosis 0.75830807663493
Skewness 1.011673087582 Skewness 0.99651317591605
Range 4 Range 4
Minimum 1 Minimum 1
Maximum 5 Maximum 5
Sum 231 Sum 230
Count 100 Count 100

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