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Business Ethics Overview: Module 1

This document discusses business ethics and good governance. It addresses topics such as the difference between normative and applied ethics, whether laws are always ethical, the concept of rights, the relationship between business and ethics, how ethics contributes to customer satisfaction, the coverage of company ethics programs, the role of top management in implementing ethics codes, the importance of business ethics, the need for businesses to be socially responsible, ethical principles for managers, integrating ethics into business to increase profitability, caring for employees, whether social actions are beneficial and costly, and the value of social audits.

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0% found this document useful (0 votes)
144 views4 pages

Business Ethics Overview: Module 1

This document discusses business ethics and good governance. It addresses topics such as the difference between normative and applied ethics, whether laws are always ethical, the concept of rights, the relationship between business and ethics, how ethics contributes to customer satisfaction, the coverage of company ethics programs, the role of top management in implementing ethics codes, the importance of business ethics, the need for businesses to be socially responsible, ethical principles for managers, integrating ethics into business to increase profitability, caring for employees, whether social actions are beneficial and costly, and the value of social audits.

Uploaded by

coral
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

Mae R.

Santiago

BSA-2A

BUSINESS ETHICS AND GOOD GOVERNANCE- MODULE 1

1. Differentiate normative ethics from applied ethics. Explain your answer by giving an
example.
Normative ethics requires the achievement of moral values that govern good and wrong
behavior. Example of this is don’t do to other what you don’t want others to do unto you.
While Applied ethics is a distinct category of ethical philosophy. Example of this is
abortion and death penalty.
2. Prove or Disprove the statement “Laws provide equality and fairness to all, therefore all
laws are always ethical”
Disprove, If law is equal why always the poor one is begging for justice? Let just accept
that law is not fair especially to have a power to control the law. Ethical people do not
need rules and laws to guide their action because they always try to do the right thing.
3. Explain the concept of rights
Next, there is the legal right to appeal to rights under the constitution. It operates in
compliance with the laws of the legal system. Second, human rights are basic inalienable
rights that you have only because you are a citizen. Human rights are rights that are
claimed to have been given by Heaven. Next is Employee Right, which includes all
privileges and responsibilities within the employer-employee relationship. Last one is the
moral right, it means that the moral right is a personal right that binds the creator of a
work to his work.
4. What are the relationship between business and ethics?
Businesses should know what ethics mean to represent the costumer in the right way. By
encouraging strong ethical standards at the workplace, it helps employees to continue and
perform harder. When doing ethical stuff, it gives the company income because they gain
more customer.
5. In what ways ethics can contribute to customer satisfaction? Cite examples
It is important to satisfy the customer's satisfaction, particularly if you are in the service
industry as in the fast food chain, you need to be more patient when the customer
complains about something if you manage it well, the other customer may find that the
business is carrying out ethical values.
6. Discuss the coverage of a company sponsored ethics program.
 Drug and alcohol misuse that is not legal. And still taking too much of the
medication that is given. And this, too, is an unhealthful behavior.
 Employee theft it means stealing of anything without any permission.
 Conflict of interest includes a person who has two relationships vying for the
loyalty of the person.
 Quality control is a process that checks the quality of the product to ensure that
the product meets the customer's requirements
 Misuse of proprietary is more commonly like a theft. It steals information and
makes illicit use of it for its own benefit.
 Abuse of expense account is claiming expenses that are not reimbursable or
changing its expenses too much.
 Retrenchment is a dismissal for no fault of the employee.
 Misuse of company assets where third parties or workers abuse their powers and
steal from the company through a series of fraudulent actions.
 Environmental Pollution, because of the human action the government has
demand a regulations about business operations.
 Methods of gathering competitors information it refers to ability to gather,
analyze and use information, like costumer review.
 Inaccuracy of books and records, it means that some of the detail in the books is
inaccurate.
 Receiving excessive can means different to others especially in organization. It
can be means a bribery, violations and it can create inappropriate influences.
 False or misleading advertisement is a crime that can affect not only the product
but the whole business of the organization.
7. What is the role of top management in the implementation of company’s code of ethics?
Managers should make it clear that violations of ethical policies are not accepted. Top
management is like a parent model conduct that they expected to do right to learn from
their subordinate.
8. Discuss the importance of business ethics.
Business ethics is a guide for any company to know what's right and wrong. It ensures
that the image of the company is consistent and ethical, such as how you treat employees
and customers, that even more people come to your business. The more you know
business ethics, the more profit you could get in your business.
9. Is there a need for business ethics? Why?
As I said, it will increase or boost your business credibility, and the better you understand
ethics, the more you can gain. Like learning how to handle workers and customers in the
same way, it will show the staff or the customer reviews or comments.
10. Will it be good for business to be socially responsible? Why?
Yes, because it could be beneficial for the reputation of the organization. It can create its
own identity and inspire employees. However, the organization should follow strategies
without affecting the environment.
11. What are some ethical principles for the professional managers? Is there a need to be
ethically responsible manager?
Managers should take an active interest in the challenges and concerns of subordinates,
handle them equally and fairly. Managers should also understand that their subordinate is
entitled to information on matters concerning them. Yeah, the boss has to be ethically
responsible, since he is the one who guides the other workers.
12. How would you integrate ethics in the business pursuit for maximum profitability?
The implementation of ethics is essential for management to make profits for the
business. When ethical conduct is carried out in a company, it helps customers to have
confidence in the company. If the customer is aware that they are buying a product from
a company with good reviews, the profit will increase.
13. What are the specific points of interest of business in caring about employees?
Health and safety management should be concerned with the reduction of work-related
illnesses and injuries. Appropriate salaries and Employee benefits, the company should
pay employees in terms of skills, training, experience and education.
The right to speak out of everything they want to say, because everyone's right. The right
to privacy, employees have the right to live their own private life. And the last is the right
to job security, employees must not be threatened with dismissal unless there are valid
reasons for doing so.
14. Is it true that social actions are both beneficial and costly to the company? Explain your
answer.
Yes, because it can be beneficial because your business or organization can be known to
the community. And it can be costly because you need a budget for social action.
15. Briefly explain the value to an organization of social audit.
Social audit is a means of measuring, understanding, reporting and improving the social
and ethical performance of an organization. It helps to to narrow gaps between
vision/goal and reality, between efficiency and effectiveness.

Common questions

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Business social responsibility benefits companies by enhancing their reputation, building consumer trust, and fostering employee satisfaction, which can result in increased customer loyalty and brand differentiation. Companies known for their social responsibility attract positive public attention and can inspire greater employee morale and retention . However, these practices can be costly, as they may require substantial investments in sustainable practices, community programs, or compliance measures that increase operational costs. Balancing these costs with the benefits is crucial to ensure that social responsibility initiatives are viable and contribute to long-term profitability .

The relationship between business ethics and customer satisfaction illustrates the role of ethical practices in organizational success because ethical practices foster trust and credibility, leading to customer loyalty and improved satisfaction. Ethical practices such as honest advertising, fair treatment of employees, and corporate social responsibility initiatives contribute to a positive business image. For instance, in the service industry, managing customer complaints ethically and patiently enhances customer satisfaction and can signal to other customers that the business upholds strong ethical values . This positive perception can increase customer retention and attract new customers, driving organizational success.

A business can integrate ethical conduct into its profitability goals by ensuring that its business operations align with ethical principles such as honesty, fairness, and social responsibility. Creating a strong ethical culture can attract customers who value corporate integrity, enhancing brand loyalty and competitive advantage . To maintain this integration without compromising values, businesses might adopt sustainable practices, transparent operations, and fair labor policies that foster long-term success. Furthermore, engaging stakeholders in ethical decision-making and openly communicating ethical initiatives can boost confidence in the company's commitment to excellent service and ethical behavior, ultimately driving profitability.

Ensuring laws are both equal and ethical presents challenges such as biases in law enforcement and systemic inequalities. Although laws aim to provide equality and fairness, the reality often diverges, with marginalized communities experiencing disproportionate penalization and limited access to justice . For instance, the disparity in legal representation for the poor undermines perceptions of fairness and justice. Ethical laws should align with principles of fairness, yet laws can be wielded unjustly due to power imbalances. This discrepancy can erode trust in legal systems, fostering public skepticism about the genuine equity and ethics of laws.

Social auditing plays a pivotal role in enhancing an organization's ethical performance by systematically measuring, understanding, and reporting on social and ethical impacts. It helps organizations align their operations with their mission, identifying gaps between goals and performance, and enabling them to improve transparency and accountability . However, limitations affecting its effectiveness include the potential for biased reporting, insufficient stakeholder engagement, and lack of standardization in social audit metrics. Addressing these limitations requires adopting clear, consistent methodologies and involving diverse stakeholder perspectives to ensure the audit's credibility and relevance.

Employee rights, such as the right to fair compensation, privacy, job security, and a safe working environment, are critical in shaping the ethical culture of an organization. Respecting these rights demonstrates the company's commitment to ethical principles, boosting employee morale, trust, and loyalty, which can enhance productivity and performance . Challenges in upholding these rights include balancing business costs with providing comprehensive benefits, protecting privacy while ensuring security, and maintaining job security in a competitive market. Organizations must address these challenges through thoughtful policies and continuous dialogue with employees to sustain a robust ethical culture.

Ethical managers are considered essential for a company's success because they foster a culture of trust, respect, and integrity that enhances employee morale, productivity, and customer satisfaction. Ethical managers lead by example, prioritizing transparency, fairness, and accountability, which builds stakeholder confidence and supports long-term organizational goals . On the other hand, ethical lapses by management can lead to reputational damage, legal penalties, and loss of stakeholder trust. For example, unethical behavior like falsifying records or misleading advertising can tarnish a company's reputation, reduce customer loyalty, and ultimately degrade financial performance .

A company-sponsored ethics program can address common workplace ethical issues by providing guidelines on topics such as substance misuse, employee theft, conflict of interest, and quality control. These programs can educate employees about ethical expectations and offer channels for reporting unethical behavior . Strategies to enhance the effectiveness of ethics programs include regular training sessions, clear communication of policies, and establishing anonymous reporting systems. Management support and the integration of ethics into performance evaluations can further embed ethical principles into the organization's culture, ensuring that ethical guidelines are actively practiced rather than ignored.

The implications of applying normative versus applied ethics in contemporary ethical dilemmas like abortion and the death penalty involve different frameworks for decision-making. Normative ethics provides foundational moral principles such as justice and rights which guide behaviors and inform what ought to be done in a moral sense . For example, a normative perspective might focus on the universal application of the right to life. In contrast, applied ethics focuses on specific controversial issues, using practical, situation-based analyses to resolve dilemmas. Here, decisions are influenced by the context and specific circumstances surrounding each case . Understanding both perspectives is crucial as they offer distinct approaches to resolving ethical conflicts by either applying general principles or adapting to specific situations.

The role of top management is crucial in influencing the successful implementation of a company's code of ethics as they set the tone and model behavior for ethical standards within the organization. Management can emphasize the importance of adhering to ethical policies and ensure compliance by fostering an environment that encourages ethical behavior and accountability . They might face barriers such as resistance to change, cultural inertia, and conflicts of interest, which can hinder the adoption of ethical practices. Overcoming these barriers requires a top-down approach where management leads by example and integrates ethics into the company culture.

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