Nama: Moch.
Rizky FR
Kelas: 5MBB
Question
1. write part of business letters
Answer
1. Letterhead of Heading
2. Date
3. File Number (optional)
4. Confidental (Optional)
5. Inside Address
6. Attention Line (Optional)
7. Salutation (Optinal)
8. Subject Line (Optional)
9. Body of the letter
10. Complementary Close (Optional)
11. Signature
12. Added Information (Optional)
13. Mailing Information (Optional)
2. Draw diagram of business Letters
Answer
LETTER HEAD
Name of the company, complete address, phone
number, fax number, web site address, e-mail
DATE
(Ref)
INSIDE ADDRESS
SALUTATION
BODY OF THE LETTER
COMPLEMENTARY CLOSE
SIGNATURE
[Link]’S NAME
write function
POSITION
of each Part of Business Letters
Enc:
Ref:
Answer
1) Letterhead
Most business letters originating form a firm are written on the firm’s letterhead.
Examples of the letterhead
2) Date
In the case if correspondence with a letterhead, place the date on the first line and th
address on the subsquent line. The mont in the date ................
September 5, 2018
Jln. Demang Lebar Daun No. 15
Palembang, 30139
Indonesia
This should be the date the letter is written. Be sure to write out the month and to include
both the date and year for adequate reference.
3) File Number (Optional)
On accasion, you may wish to invlude the file number of the project, case or order that
the letter refers to. The file should be separated from the date by two spaces and from the
part that follows by two spaces.
4) Confidential
Use this word when the person to whom the letter is addressed is the only one who
should read the letter. Physically separate the word from the rest of the letter by two lines.
To assure confidentiality, include the word “Confidential” on the envelope.
5) Inside Address
This should include the name of the person you are writing, the person’s title (if
available), the name of the firm and the firm’s address.
6) Attention Line (Optional)
This used when you do not know the name of the person you are writng and the letter is
addressed to the firm. For example, the attention line may say, “Attention: Head of
Business Management Department.” It may also be used when you know the name of the
person you are wring but are unsure of the title. The attention line may say, “Attention:
Customer Service,” thus including to the person receiving the letter that the letter also
needs to be routed to the customer service department. Another way of doing this is to
use the attention line and send copies of the letter to the aproriate department.
7) Salutation
The Salutation is used in all formats except the Simplified Letter and the Memo. The
following are salutations used in American Business Letters:
Dear Sir: Dear Mr. Brian
Dear Madam (may be followed by Dear Mrs. Gray
title, such as Dear Madam
Chairperson)
Gentlemen Ladies and Gentlemen
Ladies Dear Personnel Director (a gender-
free title)
To Whom It May Concern: or TO WHOM IT MAY CONCERN: (use this form as
a last resort)
Caution: You must determine the appropriate choise, given you reader and the Situation. If
you are uncertain about your reader’s gender, avoid assuming gender in the salutation. Use
yourreader’s name whenever you know it Researchers discovered that people are more likely
to read a letter with their names in the situation.
One of the problems you may run into is writing to a person with a namethat is not
gender specific; for example, the name Terry. The simplest solution in the salutation is to
say, “Dear Terry Lucas.” If you are adressing a group of the people in general,such as the
shipping department, do not assume they are all male. The old “Gentlements:” is not
available. “Shipping Agents,” is preferred. The way around having touse a salutation
when you are writing is to use the Simplified Letter.
8) Subject Line (Optional)
The subject line is most commonly used in the Simplified Letter. It announces the
subject of the letter and provides a summary of your intent.
9) Body of the Letter
This is where you make requests, provide information or reasons or reply to someone. It is
the main part of the business letter.
10) Complementary Close
This varies in formality and is found in all business letters with the exeption of the
Simplified Letter and Memo. The following complementary closs are in order of
decreasing formality:
*Very truly yours, *Sincerely yours *Cordially
*Respectfully *Sincerely
The most appropriate, in general situation, is the last.
11) Signature
There should be four lines between the complementary close and your typed name so there is
room for your signature.
12) Added Information (Optional)
If needed, this consists of the sender’s initials in capital letters followed by a colon, by
followed by the typist’s initials in small letters. You may also find the abbreviations “Enc,”
for enclosure and “cc,” or “xc,” for copies send, followed by names of person receiving the
copies
