Task Type: Essay

Question
Your class has had a discussion about the importance of the Internet in our lives.
You have made the notes below:
Reasons why the Internet has become so important:
 the opportunity it offers to buy and sell online.
 the ease with which we can keep in contact with friends or relations.
 its use as a study tool.

Some opinions expressed in the discussion:

 Social media allows me to stay in contact with family members all over the country.
 You can shop around, read reviews and get good bargains on the web.

 The Internet offers me an enormous library to help with my studies.

Write an essay discussing TWO of the reasons given for the importance of the Internet. You should explain
which reason is most important, giving reasons in support of your answer.

You may, if you wish, make use of the opinions expressed in the discussion, but you should use your own
words as far as possible. (around 220-260 words)

Makeover: Uti
Read Uti's answer to this question below. Try correcting the piece of writing
yourself first: use the marking codes to think about what might be wrong (or what's
good) about the piece of work. Then when you're ready, click the green buttons in
the text for our feedback.
Who could ever have imagined 20 years ago that almost every adult person in the developed
world would have a device that enabled them to connect to people around the globe. The
invention of the Internet in particular and the technical progress made in general has shaped our
lives in many respects and made this possible. 

Naturally, the consequences for society are profound. I believe, (P) the biggest single effect it
has had is, (P) that it has become so much easier to get and stay in touch with friends,
colleagues and family and follow up on what they are doing. If one has a gadget that can
connect to the Internet equipped with a camera and speakers people can use Skype. This
program allows them to see each other while talking. People would never have thought this
were feasible. What’s more, through social websites such as Twitter, Facebook and similar
services text message services and email one can reach a much broader audience much faster
than before the invention of the Internet. Keeping this in mind, we should not underestimate the
risks that go with it. Terrorist groups may just as easily use these services to spread their
messages.

The changes concerning the Internet have impacted greatly on us as private individuals.

However, business are just as effected. For instance, the German government has introduced a
scheme that stipulates from January 1, 2016 German courts and lawyers communicate
exclusively via a secure email system rather than in the old fashioned way. 

Another example that showcases the importance of the Internet is how easy it has become to
study at home rather than going to libraries or sitting in classes. Material on the Internet is easily
accessible, though sometimes there is just too much material available and it is rather difficult to
find what you are looking for. With the use of the Internet students have much more flexibility
in terms of their time management. No matter where they are and when they find the time; all
they need is Internet access.

Feedback
A very good essay Uti. You’ve dealt with two of the points listed, organised your response clearly and shown an
advanced use of English.
The tense corrections in the first paragraph are to do with what’s called ‘future in the past’ - when you describe
a future situation when the time frame is in the past. If you were making this prediction in 'real time' you would
say:
… the developed world will have a device that enables them to connect to people …
To express the same thing but as stated in the past we put the verbs in the past tense.
Apart from that, well done!
Task Type: Essay
Question
Your class has had a discussion about the negative effects of globalisation on local culture. You have made the
notes below:

Effects of globalisation:
 the dominance of the western music/film industry.
 the loss of national identity.

 the undermining of values of a local culture.

Some opinions expressed in the discussion:

 We don't want to see the same culture wherever we travel.
 People are free to enjoy whichever music, films or fashion they wish.

 Young people are losing the sense of values their parents had.

Write an essay discussing TWO of the effects listed in your notes. You should explain which effect is more
important, giving reasons in support of your answer.

You may, if you wish, make use of the opinions expressed in the discussion, but you should use your own
words as far as possible. (around 220-260 words)

Makeover: Elena
Read Elena's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

It goes without saying that the process of globalization has had a dramatic impact on all areas of human
activity. Politics, economy and culture in many countries are under the influence of such an attractive idea as
the idea of the consolidation of many nations. However, despite its evident benefits, globalization has
downsides, which have come to the attention of many people in different countries.

Let us focus on such an important part of mass culture as the movie industry. It is universally acknowledged,
that the Hollywood movies dominated the film market. Being in the top-list of internationally recognized
movies, they have enormous box-office takings. My country is no exception. Despite the fact that during the
last 10 years quite a few motion pictures of a high quality were released, the great majority of people in Russia
are to the large extent unaware not only of the modern trends of film art in our country but also in other
European countries.

Paying tribute to the best American movies which emphasize universal values, it would not be amiss to
mention the not so good ones. After watching these films we have, so called side effects such as
undermining the values of local culture and traditions. It is happening because the messages of these films do
not come across well. Therefore, instead of the ideas about the value of every individual, freedom of choice
and love between people, we have these conceptions substituted by aggression, permissiveness and
disobedience to seniors.

Nevertheless, I am not willing to be so pessimistic, which is why I totally believe in the wisdom and common
sense of people throughout the world. Only by understanding that consolidation does not mean sameness but
valuing of the unity of various cultures, will people be able to tackle this problem.
Feedback
This is generally a good essay Elena. You have focussed on two of the points listed and given a full and
thoughtful answer to the question. Your organisation is also clear with good use of paragraphs and cohesive
devices. There are lots of examples of good choices of vocabulary and advanced use of English. Overall, your
ideas are communicated very clearly and in an engaging, semi-formal register. The reader would be fully
informed.
Well done!
Task Type: Essay
Question
Your class has watched a documentary about the decline in the number of local buildings with an historic
interest. You have made the notes below:

Factors behind the decline include:

 a lack of space within inner cities for commercial and residential developments.
 the fact that these buildings are not seen as worthy of preservation by town planners.

 insufficient public funds to support the preservation of these buildings.

Some opinions expressed in the documentary:

 We need to preserve old buildings for future generations.
 Buildings with a local historical interest can be good for tourism.

 Some of these buildings no longer serve a purpose and should be replaced with modern alternatives.

Write an essay discussing TWO of the reasons given for the decline in such buildings in your notes. You should
explain which factor is more important, giving reasons in support of your answer.

You may, if you wish, make use of the opinions expressed in the documentary, but you should use your own
words as far as possible. (around 220-260 words)

Makeover: Joy
Read Joy's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

The latest studies show that there is a decrease in the number of old-fashioned buildings in the hearts of our
cities. Often these buildings used to serve as factories or apartments for a long time until they were thought to
be not practical enough anymore.

The most significant reason for this decline is the increasing demand for space in the cities. As they grow
bigger the search for good places gets harder and more often than not historic houses have to make way for
new and modern facilities. Old buildings are often in need of costly renovation. Therefore it seems easier to
pull them down and build something new instead. (Good express – this sentence)

As already mentioned, a second factor is surely the lack of money provided to preserve the historical
buildings. Instead of restoring old houses, people in charge decide to take them away and build something
totally new which is cheaper and therefore a big advantage at first glance.  (Good express)

What most people seem to forget Gd is that most of the tourists are attracted by a city’s old town. The
historical buildings are the beating heart of a city. People love to discover historical places, to drink coffee
between old-fashioned houses and they would rather shop in nice little boutiques than in big warehouses.
That is, after all, a good reason to preserve historical buildings. 
Feedback
A very good response to the task, Joy. This is just what the question asked for: you’ve discussed two of the
points listed and picked the one you think is the most important. You've included your own views and
expressed these in your own words. The style is suitable for an essay, it’s well organised and your use of
English, including grammar and vocabulary is good.

There were only a few mistakes:

 ‘enough’ usually comes after the adjective/adverb it describes, not before.

 ‘more often than not’ is a useful phrase to learn in this context.

 we talk about the ‘beating heart of a city’.

 and pay attention to how we use ‘rather’.

Well done!
Task Type: Informal Email
Question
This is part of an email you have received from an English-speaking friend, who
will be visiting your home town for a short stay:
What a pity you won't be around when we arrive. Anyway, we'll only be there for one day and I
was wondering whether you could recommend a couple of local restaurants. Something that
caters for families would be great ... we eat anything!

Write the email to your friend recommending two local restaurants. (Between 220-260 words)

Makeover: Joy
Read Joy's answer to this question below. Try correcting the piece of writing
yourself first: use the marking codes to think about what might be wrong (or what's
good) about the piece of work. Then when you're ready, click the green buttons in
the text for our feedback.
Hi Kim

Great to hear from you! I’m so sorry I won’t be able to be around when you arrive. I really
have to go to that compulsory further training I told you about. I wish I could see you and
your gorgeous little family. But I’m sure you guys will have a great time here in Chur! So,
which restaurant should I recommend (or recommend for/to you)

I would probably go for the 'Sommerau'. I went there only last week. They’ve got a huge
terrace and a nice little playground outside. Your kids would be happy to play there after
eating some really good food. The restaurant is famous for cooking extravagant seasonal
dishes. But they serve you whatever you want. Of course they’ve got some awesome extra
kids-menus. I really love the friendly staff there and the beautifully arranged food always
makes me super-happy. The only drawback might be the prices. They are a little higher than
elsewhere, but I’d say it is well worth it.

The other great tip is the 'Akrusi'. It’s kind of a fast food restaurant but slightly different. They
do not sell burgers but all kind of sausages, salads and pasta. Kids love it! You do get special
offers for families and the food is really fantastic. I highly recommend the avocado-mint-
salad. (Good)

Well, I hope you do like one of those and wish you an enjoyable day! Give my love to your
family! (Good)
Speak to you soon,

Joy
Feedback
This is a very good informal email. You have answered the question fully, organised the email clearly and your
use of English is of a very good standard. I’m particularly impressed with your attention to register and how well
you’ve made this informal and engaging, using contractions, exclamation marks and a general ‘chatty’ style.

There aren’t too many mistakes here. Apart from the points raised above, you used ‘recommend’ correctly
towards the end of the letter, so you obviously know the pattern that follows the verb. However, ‘recommend
you’ is incorrect.

Well done!
Task Type: Letter of Complaint
Question
Read this extract from a letter you have recently sent to a friend:

.... Oh, and by the way, don't go to Barry's Restaurant for your birthday. We went there last night - the service
was awful and the food was a disaster! I complained to the head waiter but he asked me to put it in writing ...

Write your letter of complaint to the restaurant manager. (220-260 words)

Makeover: Katarina
Read Katarina's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Sir

I am writing to complain about the efficiency of the service that you offer in your restaurant, which is, in fact,
one of the most recommended places to go in our town.

After having read your wonderful advertisement in "The Sun", I decided to visit your restaurant with my
seriously ill little daughter to celebrate her birthday there. I had booked our table and a small marzipan teddy
bear in your restaurant two weeks in advance. After spending one hour in your restaurant I was unpleasantly
surprised with the inefficiency of your service.

Being ordinary customers, we did not have enough time to eat our dinner, because we were told to leave our
table for another, probably more important, customer. This unbelievable explanation was given by your
service manager and we had no alternative but to accept it.

Regarding the food offered on your menu, I have never seen the French Chicken so badly prepared. The
French rice appeared to be of the same quality, absolutely tasteless and without any trace of spice. The waiter
brought me the bottle of two-year Chablis instead of bringing a glass of three-year Chardonnay. 

In addition to the bland taste of your food, we were told, that no teddy bear had been reserved for us and as a
result, my daughter was very sad. I was both amused and annoyed with the answer your waiter gave us,
regarding our chance to complain, which is possible only in writing. 

According to my negative experience, which I have mentioned in this letter, I would be thankful to receive a
letter of apology from you, which should be signed by your service manager. I hope that he will appreciate my
comments and realize the fact that leaves much to be desired.

Yours sincerely,

Andy Warhol
Feedback
Your letter of complaint successfully completes all of the task. (The reader would have a very clear
understanding of why you were dissatified with the meal and a clear expectation of the action that you expect to
be taken.) 
You have organised this letter very well indeed and you achieve the appropriate register through your use of
complex grammatical structures. The tone of the letter is a little sharp, but then again you have reason to be
annoyed! 
I have reworded some of your expressions on occasions where your vocabulary doesn't sound entirely natural,
but even as this letter stands you have approached the task competently. Good!
Task Type: Letter of Complaint (Formal)
Question
Read this extract from a letter you have recently sent to a friend:

.... Oh, and by the way, don't go to Barry's Restaurant for your birthday. We went there last night - the service
was awful and the food was a disaster! I complained to the head waiter but he asked me to put it in writing ...

Write your letter of complaint to the restaurant manager. (220-260 words)

Makeover: Viviana
Read Viviana's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Sir or Madam

I am writing in order to complain about the service and the food that was offered to me and my husband, last
Saturday, 11th October. 

First of all, after we were conducted to our table, the waiter did not even care about helping me to sit
down, which were rather disappointing as your restaurant is known to be the most luxurious in town.

After that, we had to wait about a quarter of an hour till the waiter came to take the order.

On top of that, we received the wrong dish, but we agreed to eat it. However my food ("spaghetti ali
pomodoro") was tasteless and my husband's one was salty.

If that was not enough, the waitress spilt wine over my white dress, and completely ruined it.

When we were almost finishing dinner the waiter came by and urged us to finish soon, as there were other
people waiting for our table.

Feeling humiliated by that action we ordered the bill as quickly as possible and we were absolutely
astonished when we saw that the joyless dinner had cost us $273.

I do not think that I have to express myself clearer about how offended I feel by the unclassifiable bad and
disastrous service in your expensive restaurant. Due to this, I am writing to demand an apology and an
explanation about what happened.

I look forward /\ hearing from you as soon as possible.

Yours faithfully

Viviana Ehrenzeller
Feedback
This is a good attempt at the task of a letter of complaint, Viviana. You describe the facts in detail and the
restaurant manager would have a clear idea of the problems you experienced. The letter would benefit from
having fewer paragraphs as it is really a list of sentences at the moment. However, the ideas are in a clear
order and you use good linking expressions.
Your grammatical control is generally very good for this level and whilst your vocabulary seems sound you
might wish to have a look at your spelling before you hand in any writing - either in class or in the exam. You
could usefully do some practice on word formation (try the CAE Word Bank!) and common spelling patterns
Task Type: Letter of Complaint
Question
Read this extract from a letter you have recently sent to a friend:

.... Oh, and by the way, don't go to Barry's Restaurant for your birthday. We went there last night - the
service was awful and the food was a disaster! I complained to the head waiter but he asked me to put it in
writing ...

Write your letter of complaint to the restaurant manager. (220-260 words)

Makeover: Carmen
Read Carmen's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Sir or Madam

I am writing to complain about the unacceptable treatment that I received in your restaurant last friday when I
was intending to have dinner with my husband.

First of all, we were given a table just in front of the toilets because there was not any other available,
although we had booked it in advance. Furthermore, we were forced to leave at 10 p.m because someone
else had also booked the same table.

Secondly, we had to wait for nearly half an hour to be served and after the long wait we were obliged to
change our minds and ask for meat because there was no lobster left. In fact, only three out of the seven
main courses were available.

I would also like to point out Gd the incompetence of the service because the waiter spilled the sauce over my
husband´s dish even though we had asked him not to do so.

To make matters worse, Gd there was no response when I asked to speak to the manager of the restaurant
so I have been forced to write to make you aware of these unfortunate incidents.

I very much hope that in future you will notes these mistakes in order to prevent them from happening and I
am afraid to say that I will have no alternative but to put the matter in the hands of my solicitors should I not
receive compensation within the next few days.

Yours faithfully,

Carmen Pliego

Feedback
A very good letter, Carmen! You made the reasons for the complaint clear and explained what you want the
manager of the restaurant to do about the poor service. The tone of the letter is suitably formal, the points you
make are organised clearly into paragraphs and you have used linking words and expressions extremely well.
I'm sure the manager of this restaurant would take your complaints very seriously!
Task Type: Letter of Complaint
Question
Read this extract from a letter you have recently sent to a friend:

.... Oh, and by the way, don't go to Barry's Restaurant for your birthday. We went there last night - the
service was awful and the food was a disaster! I complained to the head waiter but he asked me to put it in
writing ...

Write your letter of complaint to the restaurant manager. (220-260 words)

Makeover: Piotrek
Read Piotrek's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Sir or Madam

I am writing to complain about the way I was recently treated in your restaurant. Gd 

Firstly, I have to say that I chose the best restaurant in our city, which yours claims to be, because I wanted
to celebrate our friend's birthday. We expected the service to be polite and helpful. When I entered the
restaurant with my friends (or came into), nobody could tell me which table was not occupied. Furthermore, I
had booked a table three weeks before, but was informed that my name was not on the list. Fortunately,
there was one extra table, where we settled ourselves.

Secondly, waiting for soup for more than an hour, not to mention eating stale bread, really annoyed us.
What is more, the quality of the served dishes was rather poor. We even wondered if it had not gone off.
Moreover, we were asked to pay /\ the water, whereas it stated in your menu that it was free . After eating a
cold dinner and listening to sad music we began to wonder if we should have gone elsewhere.

Finally, and perhaps most importantly, we didn't manage to make contact with the chef in order to complain.
We were requested to put your complaint in writing.

As you can see, we found ourselves in a difficult situation that night. The aim of this letter is to avoid such
errors in the future. I do hope you do not continue to discourage guests from coming to your restaurant, but
rather attract more and more visitors.

Yours faithfully,

Piotrek Boj
Feedback
Piotrek, this is a nicely written account of the problems you experienced in the restaurant. You tell the story of
your experience clearly. The letter is organised appropriately with the correct opening and closing forms. In the
letter you could also explain what action you would like the manager to take (e.g. a refund, voucher for next
visit, etc)
Language Points
1. Try not to over-use connecting phrases like 'firstly', 'secondly, and 'moreover'. They are useful in signposting
points to the reader but if you include too many it can sound a bit dull. Some good expressions to use in a letter
of complaint are ones like 'To make matters worse ....' or 'To add insult to injury.....'
2. You achieve the right register and tone in the letter, i.e. formal, through using the passive form ('we were
asked..') and understatement.
3. The main language errors were to do with vocabulary and collocations in particular. There was nothing that
was too horrendous, but I have made a number of suggestions that make it more natural-sounding.

'bread' is generally uncountable, except if you specify 'a slice/chunk/piece of bread' so cut 'a'
Task Type: Letter of Complaint
Question
Read this extract from a letter you have recently sent to a friend:

.... Oh, and by the way, don't go to Barry's Restaurant for your birthday. We went there last night - the service
was awful and the food was a disaster! I complained to the head waiter but he asked me to put it in writing ...

Write your letter of complaint to the restaurant manager (around 220-260 words)

Makeover: Sawako
Read Sawako's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Sir or Madam,

I am writing to express my annoyance at the service I received in your restaurant yesterday. I chose your
restaurant to invite three of my important business clients after having read a glowing review in "Best
Restaurants in Britain 2000", but the reality failed to live up to my expectations. 

First, as stated in the guide book, you had a variety of set meals on the menu. However, only 2 meat dished
and 1 fish dish were on offer yesterday. This deeply disappointed my guests. Therefore, we chose a starter,
main dish and dessert à la carte, but it was not very easy. Many were unavailable; e.g. we did not have any
other choices than onion soup and seafood salad for a starter.

Furthermore, the meals were not served at the same time. About five minutes after a rump steak was put on
the table for one of my clients, none of the others had been served. Therefore, he had to start alone. I asked
your staff to bring all the other meals soon and in another five minutes only two, including my grilled salmon,
were brought to us. When the other one, steamed trout, was put on the table, the client who had had a rump
steak had almost finished.

Finally, the beef steak my client had was overcooked, although he had asked for a medium-cooked one.

On paying the bill, I complained about this inconvenience to your head waiter, but he asked me to contact
you directly in writing. Gd I feel that a refund of at least £200, which is half of our bill/payment, would be
appropriate. I look forward to receiving a satisfactory reply within 14 days. Gd 

Yours faithfully,

Jane Smith

Feedback
Well done, Sawako. This is a well organised letter and the formal register is particularly appropriate for a letter
of complaint. For the makeover I focused on the following points:
1. Spelling errors, although some may have been just typing errors.
2. Vocabulary. I have made some suggestions that would sound a bit more natural to an English
speaker.
Task Type: Report
Question
You have been asked to write a report for the World Information Organisation on the following topic:

What are the greatest threats to the environment in your country today?
What are the solutions?

Write your report. (220-260 words)

Makeover: Asia
Read Asia's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Threats to the environment in Poland

Introduction

The aim of this report is to describe the greatest dangers for the natural environment in Poland.

Water

One of the biggest sources of water pollution are fertilizers. Most of it with rain water floats from fields into
rivers and further on into the Baltic Sea. Fertilizers are causing the overgrowth of seaweed, which leads to
lack of oxygen in the sea and the extinction of a number of water species.

A solution to this problem could be the reduction of field manure and better agricultural education for
farmers. 

Air

Slask is a region of Poland with the poorest air quality. A high concentration of ashes and sulphur dioxide
from factories is causing acid rain, which damage soil and all species of plants.

The solution, which is the installation of filters reducing the emission of harmful substances into the air,
does not solve the problem. This is because of the fact that Slask is placed in one of the most
industrialized regions of Europe and the strong winds that occur there carry pollution to and from other
countries.

Conclusion

These are only a few of the dangers for the environment in Poland. Many actions to solve this problem
have already been taken but it is obvious that they will not have any significant effect, unless the
governments and average citizens cooperate.
Feedback
This was getting to be a really interesting essay when it suddenly finished! You are about 30 words short of the
word limit of 250 words you should be aiming for, so you have room to add a couple of sentences to round this
off. I would have liked to know more about the role the government AND individuals could play in solving
environmental problems.
In terms of language, you are successful in achieving a formal, academic style that is just right for this type of
writing task. You are also well-informed on the topic, which is why I was enjoying it so much! The layout and
organisation are also appropriate.
All in all, this was interesting to read. Just remember in the exam to make the most of the number of words
you're allowed to write.
Task Type: Report
Question
You are a member of a committee that is campaigning for an international sports competition to be hosted in
your home town. You have received the following memo:

To: Committee members

From: Chairman

I would be grateful if all members could write a short report giving their views on the following points:

1. why our town would be a suitable host for the competition

2. any objections to our campaign and how we can overcome them

3. suggestions as to how we can make the best use of our budget

Write your report for the Chairman of the committee. (220-260 words)

Makeover: Mirei
Read Mirei's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

International Swimming Competition 

Please find my report as follows in response to your memo of May 15.

1) Reasons why our town, Nihonbashi, would be suitable for the competition

Location
As our town is located in the centre of Tokyo, all the participants are able to come to our town easily by
limousine bus. (Direct bus service from the airport to the Tokyo City Air Terminal)

Swimming pool
We have an excellent indoor swimming pool which has recently been built. It is reported to be the largest one
in Tokyo and is going to be used for the Olympic Games in the future.

2) Any objections to our campaign and how to overcome them

Objection
As this competition is one of the big international festivals to deepen mutual relationship, about 500
participants, most of them from English-speaking countries, are expected to visit our town. Therefore we
have to arrange about 100 interpreters immediately. Solution We will put an advertisement on both our
homepage and our local newspaper to recruit interpreters from the beginning of next week.

3) Suggestions as to how we can make the best use of our budget

Sightseeing
After the competition, we will arrange sightseeing tours for all the participants, chartering a bus for them. We
will consider what kind of places will please the exhausted players in the next weekly meeting.

Accommodation
We will prepare rooms at the Royal Park Hotel, which is located about 2 minutes on foot from the Tokyo City
Air Terminal, for all the participants.

I hope that the above will meet with your approval, but if you need further information, please do not hesitate
to contact me.
Feedback
This report is organised in a very appropriate way, with good use of headings and subheadings, which
demonstrate clearly that you have answered each of the points in the task. You have also mentioned the town
you are discussing and the type of competition that is being proposed - this is good.
You strive to achieve a formal register for this report and the language errors are mimimal (articles, spelling,
etc.)
All in all, this is a very nice answer to the question!
Task Type: Report
Question
You work in the sales department of a large company. You have been asked to reply to this memo from the
company's Personnel Officer:

INTERNAL MEMO

From: Personnel Officer

To: Sales Department

Owing to recent changes within the company we are experiencing some problems with staff motivation.
Please write a report giving your opinion of the following suggestions for improving staff morale:

1. A party for the whole department.

2. A weekend away for the most successful sales team.

3. A monetary prize for the best salesperson.

I would appreciate any other suggestions.

Write the report to the Personnel Officer. (220-260 words)

Makeover: Priscila
Read Priscila's answer to this question below. Try correcting the piece of writing
yourself first: use the marking codes to think about what might be wrong (or what's
good) about the piece of work. Then when you're ready, click the green buttons in
the text for our feedback.
Our company has been experiencing a number of problems with staff morale and motivation in the last few
months and it is essential that we address the matter. This report intends to evaluate a number of suggestions
that have been proposed. I'll start by discussing the suggestions you have sent me in your MEMO:

1. A party for the whole department.

I don't think it would be wise to give a party now that the company is facing economic problems and that the
bonus awarded to our sales people has been cut by half due to this. What would we be celebrating? One of
the reasons that our worker's motivation is down is that cut.

2. A weekend away for the most successful sales team.

That suggestion sounds nice: it would be a positive way to reward team effort and show the whole
company that working together is the way to overcome critical moments. That we are all in the same boat, and
we should row together to keep moving forward. Gd 

3. A monetary prize for the best salesperson.

In my opinion, money is something that is rapidly spent and the source will soon be forgotten. Motivation
should be something that endures over time and should be nurtured by the company throughout the year! Gd 

Besides that, it does not incentivize team work, which is what is really important for the company's future, in
order to achieve sustained growth.

I would keep your second suggestion and add a few things, like having a ceremony in the company, with all
employees present, the award presented by the senior management (team) to motivate the rest of our
personnel to try the same.
I would also include their family in the weekend, to show our winners that we understand that nothing can be
done without the support of our family, and acknowledge how important it is to have a "Home Team" as well.

I hope these suggestions are useful and if you would like to discuss the matter further, or for me to clarify any
points, then I will be available in my office at 9am every morning except weekends.

Feedback
This is a nice report, Priscila, which addresses all of the ideas in the task and comes up with an original
suggestion as well - this is a good thing to do!
The organisation of the report is fine and, apart from the opening sentences, what you write is relevant to the
task. There are some errors in word formation (economic/economical; incentive/encourage;
companies/company's) but on the plus side you are not afraid to take risks with the language.
One area to watch would be in terms of register, i.e. the level of formality. A report should be fairly formal and I
have made some suggestions in places where you have seemed a little informal. "...feel free to call me or stop
by my office...' would be perfect in an email, for example, but looks out of place in a report.
Task Type: Report

Question
You are a member of a committee that is campaigning for an international sports competition to be hosted in
your home town. You have received the following memo:

To: Committee members

From: Chairman

I would be grateful if all members could write a short report giving their views on the following points:

1. why our town would be a suitable host for the competition

2. any objections to our campaign and how we can overcome them

3. suggestions as to how we can make the best use of our budget

Write your report for the Chairman of the committee. (220-260 words)

Makeover: Martina
Read Martina's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

INTERNATIONAL SOCCER COMPETITION IN LIBOCHOVICE

The aim of this report is to consider the options with regard to holding an international soccer competition
(under 18) in our town which should be taking place next summer from 1 August till 16th August. Around 20
soccer teams from all over Europe have signed up. Gd 

ADVANTAGES

Libochovice has a brand new soccer field with 5000 seats. Sport events could also be spread to the nearby
villages as they are not far (usually within 5 km), they are in good condition and they will be available for this
event as the mayors of each town have promised.

The town is reachable by bus or train. Extra links will be added to the normal time-tables.

There are plenty of restaurants, pubs, a cinema and a leisure centre which offers plenty to do in the evenings.
There will be a fun fair taking place at this time as there is every year.

OBSTACLES

There are not many places offering accommodation in the town. So there would be a free shuttle available from
the closest surrounding lodging places. Gd 

BUDGET

The city council is able to organise such a challenging competition, as it has collected enough money from
sponsors. Some of the money will be spent on a special daytime social programme, which will be drawn up for
delegates and their children and also for the presentation of our town, for example, redecorating some of the
attractive buildings and improving the look of the city centre.

To sum up, Libochovice as it stands has the capacity to manage such an (important/major) event providing it
maintains its good organisation and sticks rigidly to its plans
Feedback
Martina, this report is very clearly organised, appropriately laid out and all the points you make are valid. It
would therefore score highly on task achievement.
There are some language errors but I suspect some of these are simply slips of the key and not down to a lack
of knowledge (e.g. passive verb forms - be drawN up, will be spenT). It's really important to proofread your
work in the exam, simply so you don't lose marks unnecessarily.
Overall, this is a good answer!
Task Type: Report
Question
You are a member of a committee that is campaigning for an international sports competition to be hosted in
your home town. You have received the following memo:

To: Committee members

From: Chairman
I would be grateful if all members could write a short report giving their views on the following points:

1. why our town would be a suitable host for the competition

2. any objections to our campaign and how we can overcome them

3. suggestions as to how we can make the best use of our budget

Write your report for the Chairman of the committee.

Makeover: Nardin
Read Nardin's answer to this question below. Try correcting the piece of writing
yourself first: use the marking codes to think about what might be wrong (or what's
good) about the piece of work. Then when you're ready, click the green buttons in
the text for our feedback.
This report has been written with regard to the campaign that you are promoting in favour of an international
sports competition that could be hosted in my town. 

As a matter of fact Venice could be a very good candidate for hosting the marathon competition, which will
last one day. 

Venice is one of the most beautiful cultural cities in Italy. The participants coming before or staying after the
competition can take advantage of the facilities offered by our wonderful city.

There are two separate communication networks in the city, that of the waterways and that of the narrow
streets. Public water buses and private water taxis run 24 hours a day although less frequently at night. The
main centre can be reached very easily. Despite /\ the private service is very expensive it is efficient. 

Four and five star hotels are located in the main area, but smaller hotels and a youth hostel are also
available to families. 

Hotel receptions and travel agencies are always ready to help their guests with a wide range of information
on the city's entertainments, exhibitions and so on. 

Sightseeing and excursions with private local guides are available on request. 

Unfortunately, there is a significant lack of evening entertainments in the city such as theatres, cinemas and
night-clubs. 

However, participants will find a wide range of restaurants, trattorias and bars with a good selection of
menus suggesting local food. Some of these restaurants can be quite expensive. 

In conclusion I think there will be no obstacles and objections to hosting this sporting competition in my town
which on the other hand is also a cultural event for many of the participants. 
Feedback
This report has been very well written, Nardin, in terms of your grammar and vocabulary. However, you need to
really focus on the fact that this is a report you are writing. In fact, the layout of your answer is like that of a
letter but it reads more like a tourist information brochure! 
Remember also that the task had three parts to it: you've addressed the first part (why Venice should host the
competition) but haven't really dealt with the objections or how to spend the budget wisely. This would lose you
marks in the exam, unfortunately. You also need to think about organising your sentences into paragraphs, and
as this is a report, having headings for each section. 
On the plus side your control of language is good - just make sure in the exam that you answer all parts of the
question!
Task Type: Report
Question
You have been asked to write a report for the World Information Organisation on the following topic:

What are the greatest threats to the environment in your country today?
What are the solutions?

Write your report. (Around 220-260 words)

Makeover: Katja
Read Katja's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

This is a report which considers the three greatest threats to the environment in Germany and some
suggested solutions to the problems.

The threats are recycling of waste, especially household waste, pollution in general and the misuse of
fertilizers, especially by farmers. Recycling of waste in households still remains a problem due to people's
negligence towards collecting their waste. Old papers should be collected separately from plastic
containers, such as yoghurt pots, whilst the remains of food can be used in the garden.

The population has to behave more responsibly raise public awareness by launching an environmental

campaign.

Pollution in general, and in particular litter, is a problem in Germany too. A lot of people throw their waste,
such as tissues, on the street - just where they are walking - instead of putting their rubbish in a bin. But,
even worse, it is their habit of dropping litter in the forest or park when people are going for a walk. A
solution to the problem of pollution is to provide more litter boxes. The last threat is the misuse of fertilizers
in farming because the population's health can be dangerously affected after having eaten the food. More
and more farmers use fertilizers to augment their crop. The chemical ingredients of fertilizers are supposed
to protect the harvest against insects, which reduce the crop. The population of Germany should protest
against the abuse of fertilizers and boycott the farmer's food. The government has to support the croppers
to use more biological methods. T

(It would be nice to finish with at least one or two concluding sentences in order to round off your report.
You could, for example, comment on what you think or hope will happen in the future.)

Feedback
This report discusses three main threats to the environment and some proposals to solve these problems. In
other words, the points made are entirely relevant to the question.
The main language errors are to do with vocabulary choice, so I have made some alternative suggestions,
which sound more natural.
Task Type: Letter of Application
Question
A tourist company which organises coach tours of your home town has placed the following advertisement in
your local newspaper:

TOUR GUIDES REQUIRED 

Are you an outgoing and sociable person, who has a good command of English and some knowledge of
local history? 
Take-a-Tour is setting up a branch in your area and we are looking for tour guides to accompany up to fifty
passengers a time on our coach tours. Your duties will include welcoming passengers aboard the coach,
giving a commentary about the local sights, and taking small groups around the town on foot.

Write the letter of application

Makeover: Sato
Read Sato's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

I am writing to reply to your advertisement for a  tour guide in The Tokyo Mini Times on 13th January.

I have always been interested in working with tourists and this is one of the main reasons why I am
applying for this job. I actually have some experience of guiding foreign people around the town as a
volunteer. Therefore, the city council sometimes asks me to take people to some historical places and
explain about the background. Once I organized a sightseeing tour that thirty people took part in. Every
time I have a chance to do that, they appreciate my explanations. I think I will be a competent guide. 

I have been living in this town since I was born. My ancestors came to live here two hundred years ago
thus I know how this town has developed. I think I will manage to give a unique speech to the tourists. Gd 

I passed the Cambridge Certificate in Advanced English last year, which I believe endorses my English
ability. As far as I am concerned, this level is suitable for a tour guide.

I am available to start work on 15th February. I am also available to attend an interview in the afternoon on
Monday to Thursday. 

I would be very grateful if you consider my application. I look forward to hearing from you soon. Please do
not hesitate to contact me if you need any further information.  Gd 

Yours Faithfully,

Feedback
This is good letter of application, Sato. The layout and organisation are appropriate, and the letter contains
information about yourself that is tailored to the reader and the task. (I'm sure that the employer would consider
you as a possible candidate for the job based on what you have written.)
In terms of language, you are successful in adopting a suitably formal register. On a couple of occasions you
have chosen the wrong verb tense, and there are also some spelling (typing?) errors. Make sure you take the
opportunity of proofreading your work so that you don't lose marks unnecessarily. Overall, however, this is a
competent answer to the task. Well done.
Task Type: Letter of Application
Question
You have read the following information from a British university, and have decided to apply for a course:

The university welcomes applications to all its courses from overseas students. Please write to the
Admissions Officer giving details of the course you wish to apply for and why. Your letter should include an
outline of your qualifications and any other relevant information.

Write your letter of application. (Around 220-260 words)

Makeover: Jolanta
Read Jolanta's answer to this question below. Try correcting the piece of writing
yourself first: use the marking codes to think about what might be wrong (or what's
good) about the piece of work. Then when you're ready, click the green buttons in
the text for our feedback.
Dear Sir or Madam,

I am writing to apply for your two year degree in teaching English at university level. At present I am a
teacher of English and of Computer Science in the primary school here, in Lutynia.

I am keen to improve my English as this is not only my hobby but also a strong need. In addition, I should
add that I am already half-way towards achieving my goals. Ten years ago I was a university teacher of
Computer Science. Up to now, I have specialized in both subjects. I graduated from Technical University of
Wroclaw, Department of Foreign Languages and the Academy of Economics, Department of Computer
Science with a Master’s degree.

I have a great deal of work experience that demonstrates my ability in languages. Three years ago I was in
America where I translated for film makers. I have undertaken a number of translation projects for doctors,
scientists, computer programmers and travel guides. At present, I am preparing for the CAE exam because
I believe that my English level is at advanced level.

I am particularly interested in completing my degree at your university as it is famous all over the word. If
you wish [Link] can give you a reference.

I hope you will give my application a serious consideration and I look forward to hearing from you. Gd 

Yours faithfully

Jolanta Pietraszko

Feedback
This letter has been organised appropriately. Most of the points made are relevant to the task. For this
makeover I have concentrated on the following points:
1. Spelling - there are a number of typing errors. This is natural but it highlights the importance of
proofreading work carefully in the exam so you don't lose marks unnecessarily.
2. Articles.

3. Register. These types of letter require a fairly formal register so you need to avoid expressions that
might sound too casual to the reader.
Task Type: Letter of Application
Question
A restaurant in your region is to open shortly and the owner has placed the following advertisement in your
local newspaper:

RESTAURANT STAFF NEEDED...

...For a busy restaurant located in the main tourist area of this region. We have a number of vacancies
available, including:
Junior Chef
Waiter/Waitress
Restaurant Manager
Hours of work: 6 - 12pm, Mondays to Saturdays.
Please send us a letter explaining which post you are interested in and why we should consider you for the
job. Interviews will be held a week after the closing date.

Write the letter of application (Between 220 and 260 words)

Makeover: Olga
Read Olga's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Sir or Madam

I am writing with reference to your advertisement for the position of a Restaurant Manager, which was
placed in The Guardian on 10 December. Gd 

My reason for being interested in this vacancy is that according to what is said by the executives of the
companies I worked for (please find enclosed their letters of reference), I am particularly efficient at being
involved in projects requiring a great deal of physical and mental energy and also creativity. I would be
able to bring to bear these personal qualities of mine for the benefit of the restaurant.

I am sure that I would be successful in this post as I have now gained managerial experience having had
work as a Senior Manager for the "Little Chef Restaurant" for 10 years. At present I work for the restaurant
mentioned above, where my responsibilities comprise dealing with suppliers and corporate clients,
recruiting employees and checking the financial statements of affiliated companies.

My academic background (a Masters Degree in Tourism & Hospitality) would also prove valuable to you.

Please could you send me an application form and any other relevant details including those of salary
working hours, and any additional benefits (such as private health care or social facilities).

I am able to attend an interview on any day from 11 a. m. Should you need any further information, do not
hesitate to contact me on 222333222 from 9 a.m. to 5 p.m. or by email at: olga_mail_2000@[Link].

Yours faithfully,

Olga Smith.
Feedback
This is a well-organised letter of application which shows good attention to achieving an appropriately formal
register (e.g. 'I am writing with reference to...'; 'Should you need any further information...' etc). You include all
of the necessary information for this type of letter.
For the makeover, there wasn't a great deal for me to correct. I have made a (small) number of suggestions
that would make your letter sound very natural, but these are mostly quite minor quibbles!
Task Type: Letter to the Editor (Formal)
Question
You have recently read the following magazine article:

Is it the end of the printed book as we know it? According to internet experts, the book is dead.
What they are predicting is that by 2020 90% of everything we read will be in electronic form. So
the form of the book that has been around for 1300 years will become extinct...

Write a letter to the editor of 'Future Net' giving your views (220-260 words).

Makeover: Anna
Read Anna's answer to this question below. Try correcting the piece of writing yourself first: use the
marking codes to think about what might be wrong (or what's good) about the piece of work. Then
when you're ready, click the green buttons in the text for our feedback.

Dear Sir,

I am writing to you after reading the article about the influence of computers on printed books. I
want to share my opinion with you and all readers.  Gd 

The article says that according to the internet experts, books are dead and will soon become
extinct. The predictions for 2020 that you stated are very alarming.

Computers have become very common in recent years. Every month the number of people
using the Internet is increasing. Despite this fact I do not think that printed books will be replaced
with electronic ones.

The biggest advantage of reading in electronic form is that we can modify (copy, cut, paste,
underline etc) the text whenever we want. Pages will never ever grow yellow. Buying electronic
books on cd-rom or downloading from the Internet is (in my country) cheaper (and easier, of
course). They can consist of attractive pictures and multimedia presentations. You can easily
print the selected piece of /\ chapter or find a word you are looking for.

However, after considering all these advantages, I am not even a little bit convinced by the
arguments for using electronic books. Reading from a computer monitor tires your eyes very much
and soon you can simply become bored and lose heart. You can only read when there is a
computer nearby, never on the bus or train. What is more, a large number of people are
accustomed to the printed forms of books. It is even said that they have souls, can feel and miss
when they have not been read for a long time. Although there are more advantages to using
electronic books, personally I will never give up using and reading printed versions. I partly agree
with the writer of the article because one can never fully foresee what the situation is going to be in
20 years. In my opinion, only if prices of computers decrease and more and more people can
afford to use the Internet, will we be able to start thinking that the printed form of book will become
extinct. But we have nothing to worry about now.

Yours faithfully,

Anna Zagorna
Feedback
This letter is well-organised, Anna. You balance the arguments for and against e-books and the
reader is left with a clear impression of your own point of view. This is good to do in the type of task
where you are asked to give your opinion.
You have a nice style of writing and you express your feelings well. There are some language errors
(mainly missing articles, the odd preposition and verb tense) but this essay also demonstrates a
good range of vocabulary. (I have highlighted the phrases I particularly liked!) The register is
(mostly) consistently on the formal side, which is appropriate for the task.
Task Type: Letter to the Editor
Question
You are reading your favourite newspaper and you come across a letter which attacks the education system in
your country (or a country that you know well).

... What a pity our school system is so out-of- date. I would suggest that some major educational reforms are
needed in this new century!

Yours sincerely
Prof Collins To give YOUR view contact the editor by writing to...

Write a letter to the editor of the newspaper giving your response to Prof. Collins' letter (220-260 words)

Makeover: Augusto
Read Augusto's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Prof Collins,

I am writing to express my agreement with the criticisms that you expressed in the news concerning the
difficulties within our school system.

As you suitably mentioned, in the new century, named by researchers as the information age, we'd better
have our children well prepared to face the future job market, otherwise they will not able to compete in a
global economy.

Nevertheless, I have already realized that, as it is an ordinary concern in the population's opinion, drawing
the politicians attention to solve this problem might be an excellent short cut to raise funds to acquire the
necessary resources for school.

Regarding the reforms that you've suggested, I would say that not only are the schools poorly prepared but
our teachers do not have the necessary tact to interact with the students. Maybe a compulsory retraining
course might be a good way to take them away from their desktop. It would probably cost less than replacing
the whole team and indemnify all of them. PE (?)

I would be grateful if you could look into my suggestion. In case of further comments, I am blissful to be
contacted by email at: rosy@[Link]

I look forward to hearing from you.

Yours sincerely

Augusto Yassuo Teoi

Feedback
Augusto, this is a good attempt at quite a difficult task. The layout of your letter and the opening and closing
phrases are good. Your style of writing is very fluent, although on occasions your phraseology is a bit awkward
(e.g. 'recyling compulsory course' and 'should' substituted for 'would').
The reader would have a basic understanding of your views but at approximately 190 words you have plenty of
scope to develop your arguments further. The word limit in the exam is about 260 at CAE level so you should
aim to get as close to the target as you can.

Normally the convention is to write 'yours sincerely' if you know the name of the person to whom
you are writing, but you wouldn't lose marks in the exam for writing 'faithfully'!
Task Type: Letter to an Editor
Question
You are reading your favourite newspaper and you come across a letter which attacks the education
system in your country (or a country that you know well):

...What a pity our school system is so out-of- date. I would suggest that some major educational
reforms are needed in this new century!

Yours sincerely
Prof Collins

To give YOUR view contact the editor by writing to...

Write a letter to the editor of the newspaper giving your response to Prof. Collins' letter (220-260
words)

Makeover: Sabrina
Read Sabrina's answer to this question below. Try correcting the piece of writing yourself first: use
the marking codes to think about what might be wrong (or what's good) about the piece of work.
Then when you're ready, click the green buttons in the text for our feedback.

Dear Sir,

I am writing this letter in response to Prof Collins' letter, published in your newspaper one week
ago. In his letter, Prof. Collins expressed his concern about our school system, defined by him as
"out-of-date", and suggesting, at the same time, the urgent need for necessary educational
reform. Gd I wish to take this opportunity to express my personal opinion, which is only partly in
agreement with Prof. Collins' view. According to Prof. Collins, the process of school modernization
should pass through three main features: the need for better teachers, practical skills learning and
more investment in school equipment.

As for the first point, it seems to me that the real problem is not the need for "better" teachers but,
on the contrary, the need for a new way of teaching. In my opinion, what is really "out-of-date" is
the traditional methodological approach, which is still too much linked to mnemonic and abstract
learning and too little concerned about real social context.

Closely connected to this problem is the need for the students to achieve professional
competence. This means that the school reform should consider the importance of creating and
supporting professional training courses, stages and temporary direct work experience in a real
working context. As for the third point, I completely agree with [Link]' view about the need for
major investment in school equipment. They should mainly consist of the purchase of computers,
of technical equipment in order to create modern scientific and linguistic laboratories as well as
new and updated libraries.

I wish to close my letter with a doubt which might require further reflections on this delicate
subject. Gd My personal doubt is about the risk of giving birth to a school system too little sensitive
towards students' personalities and too little concerned about their emotional wellbeing.

Yours faithfully,
SP

Feedback
I really liked the way that you tackled this question. The organisation of the letter is appropriate and
the register is suitably formal. You complete the task in full, with sound arguments in favour or
against the professor's viewpoint.
Your language shows flair (e.g. 'this delicate subject') and you are not afraid to take risks with your
choice of vocabulary. I have been a little 'picky' with some of your word choices, but this is because
your level is very good and I know you will not mind! There are a couple of prepositions that are
incorrectly used - this is a very tricky area even for advanced students - but all in all, this is a nice
answer.
Task Type: Letter to an Editor
Question
You have recently read the following magazine article:

Is it the end of the printed book as we know it?

According to internet experts, the book is dead. What they are predicting is that by 2020 90% of everything
we read will be in electronic form. So the form of the book that has been around for 1300 years will
become extinct...

Write a letter to the editor of 'Future Net' giving your views (220-260 words).

Makeover: Olatz
Read Olatz's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Sir

I am really interested in the article you wrote last week about the death of printed books with the
appearance of new technologies such as the Internet. 

From my point of view in the last ten years computers have become such an important power that humans
can no longer control them. Indeed, machines are becoming more powerful than human's minds and this
might set off a disaster in this world.

Reading books has not only been an excellent entertainment and pleasure for lots of people for years and
years but it has been our biggest educational instrument since we have had to learn history, geography
and biology, for instance reading our school notebooks.

If books disappeared we would have computers in all schools instead of the traditional books, which would
be slightly more convenient since we would have all the information on the Internet.

Although there is not much to do to deal with the problem of the death of the books. I encourage everybody
to sort out this problem and to go on reading books in order not to make them disappear.

I hope you will take my views into account in future editions of your magazine.

Yours faithfully

OLATZ

Feedback
This is a good attempt to discuss some of the issues in the question. You have written just over 200 words, so
you have scope the develop the question (of whether or not the printed book has a future) a little more, by
considering the advantages and disadvantages of reading books in electronic format.
The layout and organisation of the letter is appropriate.
In terms of language I'd advise you to concentrate on spelling, although your grammatical control is very good.
Task Type: Letter to an Editor
Question
You have recently read the following magazine article:

Is it the end of the printed book as we know it?

According to internet experts, the book is dead. What they are predicting is that by 2020 90% of everything
we read will be in electronic form. So the form of the book that has been around for 1300 years will
become extinct...

Write a letter to the editor of 'Future Net' giving your views (220-260 words).

Makeover: Elena
Read Elena's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

Dear Sir

I am writing with the reference to the article in the January edition of "Future Net", which predicts that in the
foreseeable future electronic books will replace printed ones. Gd Obviously, the electronic book is no longer the
stuff of science fiction. Gd. The E-book boom is under way. I am concerned about this matter and feel involved
in this digital revolution.

Undoubtedly, the electronic book provides several advantages over the traditional book. Firstly, the book in
digital format offers today's readers additional opportunities such as a keyword search, the retrival of
information. Another advantage is that doing index look-ups on a digital book is a very fast process so the e-
book is likely to become a perfect reference tool. Beside this, the e-book has one more advantage, especially
to distance learners or people living in outlying areas without access to large libraries, which lies in the e-
book's availability through dial up access.

However, the e-book has some disadvantages and its concept is still foreign to the general public. Firstly,
computer software is needed for reading e-books. Moreover, there are some difficulties in reading on a screen
with poor resolution, a problem not expected to be solved in the near future. The poor resolution hurts eyes
and makes online reading less enjoyable compared to traditional books.

The importance of printed books must not be overlooked, particularly when it comes to reading for pleasure.
Book lovers like holding a nicely bound book, flipping pages, enjoying its touch and smell. Most readers like
putting hardbacks on bookshelves and watching their personal library growing. So, printed books have
enormous advantages. But on the other hand, we should keep in mind the problem of deforestation since
many forests are being cut down for the paper industry.
Will the e-book mean the end of printed books? Personally, I am convinced that the bound books have a
future. So, let's not say goodbye to a hardcover yet. Even under the best circumstances, it will take years
before you see e-books on every street corner. Nobody knows if the majority will take to digitized reading. As
for me, I much prefer printed books over digital ones. If I want to read some fiction, I'd rather curl up with a
good old paperback. I don't share the opinion about the extinction of printed books. In my opinion, traditional
books will survive, just as radio survived TV, and the film lived on after video. They will continue to amuse,
influence and impress for centuries. Gd 

I am a dedicated reader of your magazine and I hope you will take my views into account in the future editions
of your magazine. Gd 

Yours faithfully,

Elena Borzova

Feedback
Well done, Elena. This letter discusses very fully the pros and cons of traditional books versus e-books, and
you weigh up the issues intelligently. If you were answering such a question in the CAE exam you would need
to be careful not to write too much - this piece is nearly double the word limit of a CAE writing task! (Not only
might you be penalised for overwriting, you might also lose valuable time that could have been spent on the
second task.) You are obviously very well-informed about the topic and this makes your letter a pleasure to
read. The letter is organised appropriately and written in a suitable register for the editor - i.e. warm and
friendly, without being too formal or informal.
On the language side, you need review the rules for definite and indefinite articles. I am sympathetic because
it's terribly difficult if your first language has no articles! On a positive note, your general (and technological
vocabulary) is excellent and I have highlighted phrases and sentences that are particularly well put.
Task Type: Email
Question
You have been informed that the company you work for is going to close down its sport and leisure club in
order to save costs. You have organised a meeting with your colleagues to discuss the matter and the following
points were made:

1. The club is used by most employees after work and it brings a lot of benefits.

2. The management should reconsider its decision and consider alternatives.

3. Action: write a email to the Managing Director on behalf of employees explaining our views and
asking for a change of mind.

Write your email to the Managing Director. (Between 220 and 260 words)

Makeover: Dorota
Read Dorota's answer to this question below. Try correcting the piece of writing yourself first: use the marking
codes to think about what might be wrong (or what's good) about the piece of work. Then when you're ready,
click the green buttons in the text for our feedback.

To: Managing Director

From: Staff Representative

Re: Decision to close our leisure centre.

I am writing on behalf of my colleagues to express our concern about your decision to close our fitness club
and we would like to share with you our opinions on this matter. Gd 

As you know very well, many of us go to this club regularly. We take advantage of its wonderful facilities,
ranging from the swimming pool to the sauna. The club location is very convenient for employees because
we do not waste time commuting there since this centre is very close to our work place. Furthermore, this
leisure centre seems to be an ideal place for relaxing after a hard day at work. You cannot deny that general
health is closely connected with work efficiency.

In addition to having these sports amenities we can also enjoy eating at the small restaurant which belongs
to this complex. The food there is healthy and reasonably priced so many employees choose to eat there
instead of cooking at home.

We appreciate that there is a real need to decrease costs. Gd However, closing the club is not the only
solution available. We encourage you to find another way of saving money. Perhaps some of us would
accept a slight increase in prices for using these amenities, of course with reduced rates.

Taking everything into account, we would be grateful if you could reconsider your decision. We are
convinced that retaining this club would be beneficial both for all employees and work performance. Gd 

Feedback
Well done, Dorota. I thought this was a very good answer. The layout, organisation and style/tone of this email
is just right, and you state your points in a calm but persuasive manner - highly appropriate for the MD! There
are some minor errors with:
1. Spelling (or just typing) errors.
 2. Verb and word forms. Again, I'm sure that with careful checking you will be able to spot these mistakes
and correct them before you hand in your Writing Paper.

Task Type: Review

Question
You have seen the following announcement in your local arts magazine:
PERFORMANCE OF THE YEAR
What has been the best performance of the year in your local area? It could be a concert or a stage play, or
perhaps an art or craft exhibition. You can make your nomination by sending us a review of what you have
seen, telling us why you think it was the most outstanding performance of the year...

Write your review for the magazine editor. (220-260 words)

Makeover: Jiyeon Choi

Read Jiyeon Choi's answer to this question below. Try correcting the piece of writing yourself first: use the
marking codes to think about what might be wrong (or what's good) about the piece of work. Then when you're
ready, click the green buttons in the text for our feedback.

At the last moment of this year, I recall my memory of those performances of the year. It is surprising that
there were a number of events in my local area, which I had neglected to take part in. Although I failed to
make an effort to visit the events, I particularly liked the art exhibition that was on /\the central library.

The title of the exhibition was 'Local Amateur artist'. As the title implies it wasn't professional but local people's
crafts or some amateurs' long-awaited exhibition.

I liked the atmosphere of the exhibition that was close to public, PE (?)  which was different from so-called
novelty exhibitions. It was opened to ordinary people who didn't have much chance to experience artists'
works or even who do not know how to draw or paint.

I found out there was a great variety of styles from simple pencil drawings to heavy oil paintings. Any kinds of
arts were exhibited unless it was too childish to call it art. Consequently, this event brought us closer to
antistatic environment. That was a common feeling with others who could share their feeling of the arts
by exhibiting their own art works.

They were imaginative or rather creative without imitating previous artists work, which was very pleasant to
look around, even more surprising and fresh so that I could amuse myself by looking at the creative crafts.

Although the exhibition wasn’t on for a long time as it was taking one corner of the library, it might have helped
anyone get interested in art, feel it and understand it.

Feedback
This was an interesting review of an arts and crafts exhibition. You clearly state the theme of the exhibition -
good - and give a number of reasons why you enjoyed it.
In terms of organisation you could group some of these shorter paragraphs to make longer ones. Your
language accuracy is quite good, but on occasions your expression is a bit vague and I wasn't always sure
what you meant, so forgive me if I 'got it wrong' with my suggestions!
Task Type: Book/Film Review
Question
You see the following announcement on a website that sells books and film videos:

Submit a review of one of our books or film videos that you have enjoyed recently, and get 10% off your
next purchase! 

Tell our website users what it's about and what type of person it would most appeal to.

Write your review for the website users. (Between 220 and 260 words)

Makeover: Farah
Read Farah's answer to this question below. Try correcting the piece of writing
yourself first: use the marking codes to think about what might be wrong (or what's
good) about the piece of work. Then when you're ready, click the green buttons in
the text for our feedback.
“Fall in New York” is a very moving story, especially if you enjoy good romances. G 

A young girl who is suffering from a fatal disease and has a short life expectancy falls in love and starts a
touching love-story with a womaniser who is twenty years older than her. He has never had a long and
serious relationship with another woman, for fear of falling in love. In contrast, she is a lovely girl and full of
joy, who despite her disease, strongly believes in life and an embraces in with open armes. She teaches
him how to love and he gives her strength to fight for her life.

Richard Gere as the male main character doesn't disappoint performing a "type" very suitable to him. He
knows how to seduce and delight the female audience with his charm. Gd Winona Rider once again
manages to please us greatly with her delicate and perfect performance.

Though it is quite a predictable story, the film was directed with such gentleness that it touched my
[Link] Having New York in the Fall as part of the scenery was very helpful to create the right atmosphere
for this touching melodrama which, despite the lack of originality, leads us to think about what the real value
of life is. You will have a nice time watching this film. T (Or You will enjoy watching this film but bring a box
of tissues.)

Feedback
This has all the ingredients of a good review, Farah, and your style is spot-on. I thought the range of your
vocabulary was particularly good and your grammatical control is splendid on the whole.
For the makeover, I reworded some expressions that didn't sound completely natural e.g. 'full of joy girl' and
'goes for it open-hearted'.