MOLINA, LYNDON IRISH

PUGAL, JAN OLIVER P.

GSM Based Queuing System for Cagayan State University- Carig Campus

INTRODUCTION
Time is an important commodity, which has to be efficiently managed. No one wants to

stand in a queue and wait for a long time especially when getting assessments, certification of

grades, and paying miscellaneous fees. And students commonly experience a long and crowded

line at the office and suffer starvation while waiting, so there’s a lot of time been wasted. Instead

of reviewing their notes and making their assignments, problem set, and projects, students spend

their time waiting for their turn.

Queue management system is designed in organizing queues at service sectors like banks

and post offices, which expected to have a large number of customers daily. Conventional ways

of managing queues like issuing paper tickets printed with queue number lead to several problems

such as paper tickets littering and also long queuing or waiting time. Thus, with systemized

queuing will help to lessen the time wasted. [1].

The design depends extensively on the perfect synchronization between the three major

elements of the system – GSM, Personal Computer and microcontroller. [2] And this study focuses

on the queuing system of our school the Cagayan State University-Carig Campus. The system

updates and notifies the students to their queues. It updates student in their queues by simply asking

the status through sending a valid status request message. The feature of our system is that, it

allows the student to get queues even they are not physically present at the administration office.

[1] Arduino Based Paperless Queue Management System (Aiman Zakwan Jidin) October
2016, [Link]
[2] (Advance in Electronic and Electric Engineering, Number 8 (2013),
[Link]
STATEMENT OF THE PROBLEM
The procedure that occurs in the Administration Office in the Cagayan State University

still has the old practice of giving queues.

This study considered the following problems below:

1. The Students waste a lot of time waiting for their queue.

2. The Students find hard to manually get their queues.

3. There’s no queuing system available that has SMS notification.

4. There’s no queuing system available that displays the present queue number and the next

queue number.

OBJECTIVES OF THE STUDY

General Objective:

This study aims to develop a GSM Based Queuing System for Cagayan State University–

Carig Campus.

Specific Objective:

 To develop a system that allows queuing through SMS.

 To develop a system that has SMS notification use to notify the student

 To develop a system that will display the present and next queue number to be served.

 To develop a GSM based system that has filtering capability.

SIGNIFICANCE OF THE STUDY

This study is significant to the following:

 Cagayan State University-Carig Campus

 This study is significant to the Cagayan State University-Carig Campus because

this GSM Based Queuing System will able to improve their service at the cashier office.

 Student

This study is also significant to the student of the Cagayan State University- Carig

Campus because it lessens the burden of the students and minimizes the time waiting for

their turn in the office

 Proponents

To the proponents, this study is significant because the proponents are able to

design software and a hardware system, and enhanced their programming skills.

 Future Researchers

And to the future researchers this study is significant because through this GSM

Based Queuing System they might be able to design their own system, give them more

ideas and can enhanced their programming skills.

SCOPE AND DELIMITATION

The system that has been developed through the study may only be applicable at the cashier

office of CSU- Carig Campus. The system does not cover the closing time of the admin and the

unavailability of the staff to assist. The system has no responsible for the loss of signal of the user.

The user can only receive 2 messages from the system excluding the message for the status and

information message.

DEFINITION OF TERMS

SMS Tickets – a message that request for queue number.

Raspberry Pi – it used to run program codes and control all interfaced devices.
Database – a collection of pieces of information that is organized and used on a computer.

(Merriam Webster)

GUI Based Application – Graphical user interface where administrator uses this application to

enter student’s information for registration so the student can request a SMS tickets through

Arduino GSM Shield.

GSM Shield - referred to as 2G, as it is a second-generation cellular network that upports outgoing

and incoming Simple Message System (SMS or text messaging).

Serial Port – is a general-purpose interface used to communicate between the GUI Based Desktop

Application and Arduino GSM shield.

SIM card – a card that is inserted into a device (as a cell phone) and that is used to store data (as

phone numbers or contact information. (Merriam Webster)

System Unit and Monitor – are hardware components of the system that will be used to store

database information, and also be used in displaying the number of student at the counter.

REVIEW OF RELATED LITERATURE

A Queuing Model of Hospital Congestion

This work is dedicated to the latter issue. More specifically, our goal is to

understand how the flow of patients to, within the different compartments of, and out of the

hospital affects access to care. This would enable us to estimate the required number of beds that

would guarantee a certain access level. This is important, for a low hospital capacity

leads to patients in need of care being turned away, and growing waiting lists cause stress

on other hospital units. For example, when insufficient medical beds are available to meet
demand, emergency medical patients spill over into surgical beds; consequently, surgical

waiting lists increase as planned admissions are postponed. Determining bed requirements

is also important from the hospital management perspective, for it has direct implications

on staff allocations and operation costs. For the purposes of this project, we consider only

bed requirements for patients arriving through the emergency department; inclusion of the

elective stream of patients into the model is left as a future task. Hereafter, we will refer

to inpatients simply as patients; outpatients are not considered here, for they are not hospitalized

overnight, and thus do not affect bed requirements. The focus of this project is on understanding

and quantifying the blocking phenomenon that occurs in the Intensive Care Unit when patients

who need to be transferred out of this unit to another cannot find a free bed. This congestion, in

turn, causes delay in providing beds to newly arrived critically ill patients. In the next section, we

describe the hospital units considered in this project, followed by the definition of the access

measure that we use here. Finally, we state the goal of this project and describe its relation to the

past work done at the Complex Systems Modelling Group at IRMACS. [1]

Enhancement of a GSM Based Control System

This paper presents the development and implementation of a Global System for Mobile

Communication (GSM) design an embedded device which can control up to 8 devices by sending a

specific SMS message from a cell-phone. This controller is extremely Advances in Circuits, Systems,

Signal Processing and Telecommunications ISBN: 978-1-61804-271-2 190 handy at places where we

have to control the ON and OFF switching of the devices but no wired connection to that place is

available. To implement this, a GSM modem is connected to a programmed microcontroller which Would

receive the SMS from a reference cell phone the control signal part of the received SMS is extracted and

is changed to microcontroller-preferred format. This system will be a powerful and flexible tool that will
offer this service at any time, and from anywhere with the constraints of the technologies being applied.

Possible target appliances include climate control systems, security systems, and lights; anything with an

electrical interface. The proposed approach for designing this system is to implement a microcontroller-

based control module that receives its instructions and commands from a cellular phone over the GSM

network. The microcontroller then will carry out the issued commands and then communicate the status

of a given appliance or device back to the cellular phone [2].

Queue management System Allows queue number to be remotely by

Patients/Customer

A device for queue management which can receive and transmit a Short Message

Service (SMS) text. The patients or customers would be the sender requesting a queue number via

SMS. Phone caller ID will also be utilized. Thereafter the queue management device or computer

system will generate a number and send back to the patient or customer via SMS the requested

queue number, the estimated time of service and/or approximate time that customer must be

present at the waiting hall as well as current number of customer being served. Also LED display

and computing device will display current queue number being served as well. The walk-in

customer can also press the touch screen button to get rid the printed queue ticket. The printed

queue number will be consistent and concurrent with queue numbers issued and sent to remote

customers. [3]

Queue Management Optimization with Short Message System (SMS) Notification

 Every customer has to wait for long hours to accomplish his or her transactions

in banks. The main objective of any queue management system is to achieve a better quality service

to customers. In its most basic form, a queue management system will issue a queue ticket to a

customer and later announce the ticket number when service is available, eliminating the need to

stand in line while waiting. The queue management system will help to provide comfort as well as

fairness to customers, by allowing them to maintain their position in the queue while they are

seated comfortably or engaged in constructive activity. To overcome these problems, a new way

of queue management system has been introduced that is Queue Management System with SMS

Notification. This new system is designed with a small interface, easily accessible with a smart

phone for a queue management with SMS notifications especially mobile users. The process

begins from the customer who will have to send the SMS to the bank and the bank will process

and reply with the queue number and the estimated time. [4]

Smart Queue Management System Using GSM Technology

The system presented here uses GSM technology, a personal computer serving as the main

server and a microcontroller, making it embedded in nature. The entire system is controlled by a

master controller VB program, and the access to the PC is achieved through standard RS232

protocol (Serial Communication). Though designed for clinical application i.e. doctor –patient

interaction, the system can be suitably modified and extended further to serve many such

applications. The design depends extensively on the perfect synchronization between the three

major elements of the system – GSM, Personal Computer and microcontroller. The system flow

occurs on three platforms, GSM modem, server pc, and the microcontroller. The GSM modem is
the hardware link in the entire system. The overall working is controlled by a specially designed

VB6 code. An embedded C code compiled with Keil compiler controls the functioning of the

microcontroller. The microcontroller takes care of the display unit at the server and the room power

automation. It receives messages from the GSM modem through RS232 port, decodes it, sends

back an acknowledgement through the GSM modem and performs various tasks based on the

message received. The software also sets up and maintains a database (using Data Access Object,

a provision available in VB itself) for data logging of the patients. [5]

SMS-Based Alert Notification for Credit Applications Queuing System

This paper defines the building block and derives basic queuing systems that provide some

sort of services by moving customers in a particular order to a specific service according to the

customer requirements and also integrated Alert Notification via SMS to be sent to customers

updating them of the progress as they wait. The main aim of this research is to develop a model

that integrate Alert notification via SMS on credit applications during queuing system and analyse

the queue status to decide on which customer to serve. The researchers investigated three basic

elements associated with queuing systems and which are thought to be service oriented: Priorities,

state dependent arrivals and SMS Notifications which covers the application cycle in Model

development. The system enables these customers to be updated automatically instead of visiting

the banks, hence are able to perform other useful economic activities. The paper used the

Innovation Diffusion Theory to examine the Integration of Alert Notification via SMS on credit

application on queuing systems. The empirical analysis was based on the observed data of credit

application services at the credit department unit of a bank. These data were analysed and analysis

of moment structures method was used to design and develop an adoption model for SMS-Based
Alert Notification for Credit Applications Queuing Systems (SBANCA). The developed queuing

model could enhance customer service, improving efficiency, track the progress and reducing time.

This is possible through building a homogenous way that analyse the queue status and take

decisions about which customer to serve by using the appropriate scheduling algorithm. [6]

Technical Review on Implementation of GSM Integrated Digital Token

Counter System

In this paper, we are going to introduce a new token system which can successfully reduce

waiting time of customer and crowd in the bank. The main aim of this paper is to develop a model

that integrate alert notification via SMS to be sent to the customers to provide specific services

according to the customer’s requirement also these customers can be updating the progress of data

queuing via GSM communication. The target population covers mainly the customer at bank.

Though the study focuses on bank line system mostly, the system can be suitably modified and

extended further to serve many such application.

The system flow occurs on GSM Modem and microcontroller. The GSM modem

is a hardware link in the entire system. The overall working is controlled by specially designed

controller code. Am embedded C code compile with MPLABIDE compiler controls the

functioning of microcontroller. The working of the entire system is based on specially designed

controller based software. It receives message from GSM modem through RS232 port, decodes it,

sends back an acknowledgement through the GSM modem and performs various tasks based on

the call received. [7]

METHODOLOGY

Research Design

Literature Review

Developing System’s Software

Developing System’s Hardware

Interfacing the System’s Software to

System’s Hardware

Testing the functionality of the System

Installation of the system and

implementation

System’s Evaluation
Conceptual Framework

INPUT PROCESS OUTPUT

If the Administrator enters student’s LED indicators, SMS

information in the GUI-Based desktop Notification, Status
 SMS application, then the database will update message, Queue
 GUI-Based and stores the information. number, Warning
desktop message, and Queue
application If the student sends a request for queue number display of
 (Student’s number. The SMS will be received by the GSM Based Queuing
Information) GSM shield and then processed by System for Cagayan
Raspberry Pi to generate the SMS ticket. State University –
 Push Button
Carig Campus
After the Queue number is sent. The
Raspberry Pi command the GSM shield to
generates SMS notification. SMS
notification message will notify the
student to check the current status of the
Queue before their queue number will
terminate.

If the Raspberry Pi detects the "Status q"

code the GSM will now send the present
queue number that is currently being
served at the admin.

If the system detects many request from

one user. The system will send a Warning
message informing the student to not
interrupt the system. And if it will
continue to interrupt the system his
number will be banned to have access to
the system.
References:

[1] (Pouya Bastani [Link]., Simon Fraser University, 2007)

[2] (Advances in Circuits, Systems, Signal Processing and Telecommunications, ASHRAF

MOHAMED ALI HASSAN)

[3] (Lin Zou and John Schum,2015)

[4] (R Kanesaraj Ramasamy and Fang-Fang Chua, Multimedia University, Cyberjaya

Campus, 2012)

[5] (Advance in Electronic and Electric Engineering, Number 8 (2013),

[Link]

[6] (Peter Sungu Nyakomitta and Vincent N. Omollo School of Computing and IT, Jomo

Kenyatta University of Agriculture and Technology, P.O. Box 62000-00200, Nairobi,

Kenya)

[7] (IOSR Journal of Electronics and Communication Engineering (IOSR-JECE)

(May-Jun .2016), [Link])