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Site Title: Operations Management, fifth Summary of Results
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40% Correct of 15 Scored items:
Book Title: Operations Management, fifth
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Location on Student Resources > Chapter 18:
Site: Operations improvement > More information about scoring
Multiple-choice questions: A
Date/Time September 16, 2017 at 7:30 AM
Submitted: (UTC/GMT)
1. Improvement efforts are determined by:
Your Answer: Priorities for future output
Correct Answer: All of the above
No, that's not correct.
2. Performance measurement is:
Your Answer: The process of quantifying action.
Yes, that's correct.
3. Performance relating to the five operations objectives can be plotted on
which type of diagram?
Your Answer: Quality
Correct Answer: Polar
No, that's not correct.
4. Which kind of standards are those that are set arbitrarily to reflect some level
of performance that is regarded as appropriate or reasonable?
Your Answer: Competitor performance standards
Correct Answer: Target performance standards
No, that's not correct.
5. For a police department, using competitor performance standards, a
competitor might be:
Your Answer: A foreign police authority
Correct Answer: All of the above
No, that's not correct.
6. What approach is used to compare organisation operations with those of other
companies?
Your Answer: Benchmarking
Yes, that's correct.
7. The origins of benchmarking as it is used today go back to which company?
Your Answer: Toyota
Correct Answer: Xerox
No, that's not correct.
8. A comparison between operations or parts of operations that are within the
same total organisation is called:
Your Answer: Internal benchmarking
Yes, that's correct.
9. Benchmarking against external organisations that do not compete directly in
the same markets is called:
Your Answer: Practice benchmarking
Correct Answer: Non-competitive benchmarking
No, that's not correct.
10. Which of the following is regarded as a fundamental flaw in the whole concept
of benchmarking?
Your Answer: It limits improvements to currently accepted methods of
operating.
Yes, that's correct.
11. What matrix positions each factor according to its performance and its
importance?
Your Answer: Performance importance matrix
Correct Answer: Importance performance matrix
No, that's not correct.
12. What do the letter D and I stand for in Demings cycle of improvement?
Your Answer: Design and improve
Correct Answer: Define and improve
No, that's not correct.
13. Ishikawa Diagrams are another name for what technique of improvement?
Your Answer: Cause-effect diagrams
Yes, that's correct.
14. The principles of the business process re-engineering (BPR) approach do NOT
include:
Your Answer: Scrapping any process line over two years old and starting
again from scratch.
Yes, that's correct.
15. Qualifying competitive factors are those which:
Your Answer: Directly win business for the operation.
Correct Answer: May not win extra business if the operation improves its
performance but can certainly lose business if
performance falls below a particular point.
No, that's not correct.
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