MPHASIS
ON
Wealth
Management
A dynamically changing financial services landscape demands that brokerage and
wealth management firms must transform their businesses quickly in order to meet
the needs of their clients.
New and demanding priorities
require both a deep understanding of
the challenges that Banking, Capital
Markets, and Insurance companies
face as well as a solid experience in
providing solutions.
Below are a few of the challenges
that we have observed:
Increased complexity, higher
volumes, and volatility leading to
processing bottlenecks
Customer experience model is
increasing the need for an
omni-channel approach to
customer management
Being an early mover and a pioneer in
Banking, Capital Markets, and Insurance
has provided us with the ability to
develop deep experience in Application
Development, Business Process
Services, and Professional Services.
Our Brokerage and Wealth
Management practices are uniquely
positioned to address current needs,
anticipated challenges, and your
strategic endeavors.
Top-line growth directly correlates
to increased operational costs
due to a lack in automation and
efficiency
Compliance spend has put
tremendous pressure on
operational costs
Why Mphasis
Lack of top-line growth is forcing
supporting departments to do
more with less
Being an early mover and a pioneer
in Banking and Capital Markets
outsourcing, we have lent credence
to the concept of Business Process
Services. The Mphasis BPS Center
of Excellence (CoE) for Brokerage
and Wealth Management is uniquely
positioned to address current and
anticipated challenges.
Upcoming inter-generational
wealth transfer and changing
customer dynamics are forcing
wealth managers to adapt to a
more digital agenda
Increased pressure to maximize
inter-operational effectiveness
across lines of business greatly
increases the need to manage
compliance and risk
Increased data requirements
in a real-time compliance have
increased people, process,
and technology needs
Development of an effective
business process across multiple
lines of business has shrunk
operating margins
Consumerization of IT is driving
firms to increase focus on next
generation solutions
Recognized solutions for wealth
managers of today and tomorrow
Our innovative solutions leverage
an intelligent mix of business
process with the help of Six Sigma
and technology help create a
distinction amongst competition.
Our success stories provide ample
testimony from some of the largest
Banking, Capital Markets, and
Insurance players in the world.
In all, we bring together our
consulting, technology and
outsourcing expertise to provide:
Focused strategy and roadmap
for Customer Experience
Management
Integrated solutions for enhanced
market competitiveness and
responsiveness and meet regulatory
requirements at optimum costs
Flexible engagement models and
innovative solutions to maximize
operational excellence
Specialized knowledge in various
financial services segments to
deliver greater business impact
and minimize operational risk
Versatile delivery capability
a smart mix of global presence for
flexibility, scalability and resilience
to address your needs and
changing business imperatives
Transformational solutions that
fundamentally change the way
business is conducted
Solutions for post-merger
integration, legacy modernization,
and process re-engineering
The Mphasis Wealth
Management Portfolio
Throughout the years, we have
developed several solutions,
processes, and services that can
easily be customized for specific
needs.
Front Office
Investment & Trading Portals
WMaaS - CRM Advisor Desktop
Automated Marketing
Portfolio Rebalancing
Middle Office
Client Onboarding
- Retail
- Institutional
- Advisor Services
Document Management
Data Management
Asset Transfer Service
Data Warehouse
Cash Management
Data Maturity Model
Semantic Modeling
Artificial Intelligence
Back Office
the areas of fund accounting,
data management, portfolio
management, risk management
and finance
Cost Basis Operations
Tax Reporting
Investor Services
Corporate Actions Processing
Reconciliation
Retirement Services
Collectively, our transformational
services and our capabilities in
omni-channel customer interaction
can greatly improve your clients
experience. More importantly, our
solutions will allow employees to
spend their valuable time where
its needed the most with your
customers.
Managed Services
Governance, Risk & Compliance
Remediation
KYC / AML
Trade Surveillance
Managed Services Account
Operations
Client Servicing Solutions
Customized solutions for clients
strategic, risk, regulatory, cost,
and operating model challenges
Value added improvements in
Streamline back-office services,
automate processes and upgrade
clearing functions
Technical and Product Support
Our offerings are cost-effective,
measurable and scalable
Our agents are enabled with
knowledge management, process
improvement, case management
and service enablement tools
Automated and self-service
support options that undergo
continuous improvement through
content production, analytics and
process re-engineering
Spectrum of Services
Front Office
EQUITY
RESEARCH
Preliminary
Earnings
Modeling
Information
Collection &
Presentation
CLIENT DATA
MANAGEMENT
Middle Office
ONBOARDING
Advisor
Institutional
Retail
Counterparty
UMA / UMH
SMA
Managed
Accounts
PRE-TRADE
COMPLIANCE
TRADING
Trade Capture
& Conrms
Re-balancing
Portfolio
Modeling
FEE BILLING
Back Office
ACAT &
NON-ACAT
Full
Partial
DWAC
CASHIERING
ACH
Fed Wire
Check
SECURITIES
LENDING
PORTFOLIO
ACCOUNTING
DOCUMENT
MANAGEMENT
COST BASIS &
TAXATION
SUPPORT
SETTLEMENT
REPORTING
Clearing
Exception
Management
SSI / SDI
Performance
Positions
Cash
Regulatory
MIS
CORPORATE
ACTIONS
Dividend &
Interest
Positions
Notication
RECONCILIATION
GENERAL
LEDGER
GRC AML/KYC, FATCA, Risk Ops / Credit, Remediation, Trade & Employee Surveillance
Customer Experience Management & Care Transformation
Technology and Process Transformation
Wealth Management Value
How we can help with a versatile
and cost-effective customer
models
and secure new opportunities to stay
ahead of competition.
Higher average revenue through
targeted up-sell and cross-sell
programs
Improved customer retention
rates through niche behavior and
satisfaction analytics
Financial services competency
center to provide the winning
edge in skills and capabilities
Profitable risk management by
analyzing customer payment and
credit patterns
Point solution for reconciliation
and corporate actions
Enhanced revenue growth through
optimization of product portfolios
and configurations
The Mphasis Knowledge Force
A wealth management firms strategy
revolves around its deep and trusted
relationship with its clients.
While technology provides the
required infrastructure and
intelligence for servicing, it is only a
part of the story. Equally important
are robust, efficient, and affordable
operating models that help advisors
achieve higher levels of performance.
Domain expertise, enabled
workforce, advanced analytics,
and deeper insights for success
Our strong domain capabilities and
insights help you identify non-core
operations in your back, middle and
front office functions that we, as your
outsourcing partner can offer as
value-added services.
Transformational Back-Office
solution to move to a more
modern platform and increased
STP in operations
Through our gain sharing models,
productivity improvements, and
bundled outsourcing, we commit the
following cost advantages:
Next-Gen solution for cost
basis
Savings up to 4550% with
our process optimization and
increased efficiency measures
Committed productivity gains from
year 1 of go-live with our expertise
in Lean and Six Sigma Practices
Our innovative solutions respond
quicker to market changes, develop
profitable customer relationships
Strong governance and risk
mitigation framework to ensure
total data security
Competently trained and enabled
workforce in a range of domain
and complex functions (such as
cost basis and corporate action),
for higher competency and faster
process gestation
Advanced analytics for deeper
insights into your customer
behavior, leading to increased
revenues and customer loyalty
Efficient segmentation models for
customer growth
The Mphasis Success Capsule
Our track record and experience.
Your success and advantage
A global footprint with 3400+
resources supporting leading global
wealth management organizations
for over 10 years.
Our clientele encompasses a wide
range of Fortune 500 companies
such as:
3 of the largest North American
brokerage houses
1 of the largest independent
broker dealers firms in the US
Top 5 universal banks
2 of the top 10 global investment
banks
Leading US custodian
About Mphasis
For more information, contact: [Link]@[Link]
UK
USA
INDIA
88 Wood Street
London EC2V 7RS
UK
Tel.: +44 20 8528 1000
460 Park Avenue South
Suite #1101
New York
NY 10016, USA
Tel.: +1 646 424 5145
Bagmane World Technology Center
Marathahalli Outer Ring Road
Doddanakundhi Village Mahadevapura
Bangalore 560 048, India
Tel.: +91 80 3352 5000
Copyright Mphasis Corporation. All rights reserved.
[Link]
VAL 10/04/15 US LETTER BASIL 3371
Mphasis an HP Company is a USD 1 billion global service provider, delivering technology based solutions across industries, including Banking
& Capital Markets, Insurance, Manufacturing, Media & Entertainment, Telecom, Healthcare, Life Sciences, Travel & Transportation, Hospitality,
Retail & Consumer Goods, Energy & Utilities, and Governments around the world. Mphasis integrated service offerings in Applications,
Infrastructure Services, and Business Process Outsourcing help organizations adapt to changing market conditions and derive maximum value
from IT investments. Contact us on [Link]
