JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title General Affairs Officer

Purpose Of Job To provide necessary assistance to the hotel and the

employees in matters relating to ?eneral Affairs”

Main Tasks • Liase with government officials concerning

• Expatriate Licence
• Company Licence
• Registration and claims of ASTEK
• Registration and claims of medical insurance
• Performs any other duties as and when assigned
by management

Reporting Line Personnel and General Affairs Manager

Working Relationships • Government officers

• ASTEK
• Medical Agencies
 PERFORMANCE DESCRIPTION

General Affair Officer

KEY RESULTS AREAS STANDARDS OF PERFORMANCE

1. Liase with Government Officer - • 0 complaints

Department of Manpower

1. Company License and Expatriate Work • To renew 1 month before expiry date
Permits

1. Registration of ASTEK •

1. Claim of ASTEK •

1. Registration of Medical Insurance •

1. Claims of Medical Insurance •

 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Personnel Officer

Purpose Of Job Responsible for the administration of all matters

relating to personnel affairs

Main Tasks • Processing of applications for employment

• Conduct employee orientations
• Recording personnel movement
• Recording personnel action document
• Recording employee benefit
• Performs any other duties as and when assigned
by management

Reporting Line Assistant Personnel Manager

Working Relationships All Employees

 PERFORMANCE DESCRIPTION

Personnel Officer
KEY RESULTS AREAS STANDARDS OF PERFORMANCE

1. Processing Application for Employment • 100% as per requirements of

departments
• Interview should be held within one
week following application

1. Recording Personnel Movement • 100% complete

• On the 20th of each month

1. Recording Personal Action Document • 100% complete as per departmental

guideline
• 0 errors

1. Recording Employee Benefits • 100% complete

• 0 errors

1. New Employee Orientation • 0 complaints from department

heads/Personnel Manager
• When
 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Personnel Secretary

Purpose Of Job To provide secretarial services to the department

and co-ordinate the activities of the Personnel
Manager

Main Tasks • Co-ordinate the activities of the Personnel

Manager
• Correspondence
• Typing
• Filing
• Performs any other duties as and when assigned
by management

Reporting Line • Personnel and General Affairs Manager

• Assistant Personnel Manager

Working Relationships • Executive Secretary

• EDP
• General Store
 PERFORMANCE DESCRIPTION

Personnel Secretary
KEY RESULTS AREAS STANDARDS OF PERFORMANCE

1. Filling • Retrieve file within 5 minutes

1. Typing • 0 errors
• Professional format

1. Correspondence • 0 errors
• Professional format
• 100% as per instruction

1. Co-ordinating Activities of Personnel • 0 complaints from Personnel Manager

Manager
 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Personnel Clerk

Purpose Of Job To provide assistance to the Personnel officer in his

day today function

Main Tasks • Responsible for Time card, Daily sign, Monthly

Present List
• Responsible for recording employee Sick Leave,
Annual Leave, Long Leave and Absence
• Responsible for the distribution and recording of
meal tickets
• Orientation of new employee
• Performs any other duties as and when assigned
by management

Reporting Line Assistant Personnel Manager

Working Relationships • Staff Canteen Cook

• Security Guard
• General Store
• Departmental Heads
 PERFORMANCE DESCRIPTION

Personnel Clerk
KEY RESULTS AREAS STANDARDS OF PERFORMANCE

1. Responsible for Time Card, Daily Sign, • Time :

Monthly Present List • Date :

1. Responsible for recording Sick Leave, • 0 errors

Annual Leave, Long Leave and Absence • Must be updated by ___ of every month

1. Responsible for Distribution and • 0 errors

Recording Meal Ticket • To be distributed ___ when ?

1. New Employee Orientation • 0 complaints from department heads

and Personnel Manager
• When
 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Personnel and General Affair

Manager

Purpose Of Job To oversee the administration of Personnel matters

and co-ordination of general affairs

Main Tasks • Recruitment and orientation of new employees

• Employee evaluation/Appraisal
• Implementation of Hotel Rules and Regulations
• Implementation of Government Regulations
• Implementation Hotel? Training Policies
• Performs any other duties as and when assigned
by management

Reporting Line • General Manager or

• Resident Manager

Working Relationships • Department Heads

• Unions/Kooperasi
• Related Government Agencies
• Colleges from other Hotels/companies
• Hotel Schools/Training Consultants
 PERFORMANCE DESCRIPTION

Personnel and General Affair Manager

KEY RESULTS AREAS STANDARDS OF PERFORMANCE

1. Recruitment Employee • 0 complaints from department heads

• Accepted or rejected letter to the
applicant within one week

1. Ensure Motivation of Employees has • Maximum 5% employees turn over for a

been Done year
• 0 unresolved conflicts with subordinates

1. Ensure Evaluation/Appraisal has been • Evaluation form distribute to all

Done department by November 01 - 100%
• Evaluation form to be collected by
December 15, with employee? signature
and department head? signature 100%

1. Informing on Government and Hotel • Issue weekly poster on bulletin board by

Regulations Mondays
• Monthly memo for department heads
monthly related with government and
hotel rule by 1st week

1. Organising Staff Function/Activity

• Sports Clubs and Equipments • 0 complaints from subordinates

• Educational Outings • 100% as per schedule

• Annual Staff Party • As per schedule

1. Supervise Subordinate in Personnel • 0 complaints regarding subordinates

Department performance
 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Assistant Personnel Manager /

Training Co-ordinator

Purpose Of Job To prepare and co-ordinate all training activities

and to assume the responsibilities of the Personnel
Manager in his absence

Main Tasks • Conduct training needs analysis

• Preparation of training materials and training
schedule
• Co-ordinating departmental trainers
• Evaluating training effectiveness
• Performs any other duties as and when assigned
by management

Reporting Line Personnel and General Affairs Manager

Working Relationships • Departmental Heads/Trainers

• Artist(in house)
• Government Fire Brigade
• Red Cross
• Hospital
• Manpower Department
• Hotel Schools
• Training Consulting Companies
 PERFORMANCE DESCRIPTION

Assistant Personnel Manager/Training Co-ordinator

KEY RESULTS AREAS STANDARDS OF PERFORMANCE

1. To Function in the Personnel Manager? • 0 complaints

Absence

1. Co-ordinate all Training Activities • 100% as per schedule

1. Training Needs Analysis • 100% as per schedule

• 100% complete

1. Training Materials and Schedules • Must ready ___ days before training

1. Training effectiveness Evaluation • To be completed __ days after training

 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Chief Security

Purpose Of Job Responsible for managing a team of personnel to

ensure the safety and security of hotel properties,
employees and guest

Main Tasks • Plan, direct and co-ordinate the activities of the

department
• Responsible for the implementation of the safety
and security procedures set by management
• Responsible for conducting periodic fire drills
• Develops and recommends to management safety
and security measures in relation to VIP and
other guests, special function, and vehicles
parked in the hotel? premises
• Co-ordinates with relevant external agencies
• Performs any other duties as and when assigned
by management

Reporting Line General Manager or Resident Manager

Working Relationships • Departmental Heads

• Police
• Public Hospital
• Fire Brigade
 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Assistant Chief Security

Purpose Of Job Responsible for assisting the chief security officer to

ensure the safety and security of all hotel properties,
employees and guests

Main Tasks • Responsible for the effective functioning of all

security personnel
• Identifies weaknesses among staff performance
and takes corrective action
• Assist the personnel department to visit homes of
employees who have been absent for long periods
• Performs any other duties as and when assigned
by management

Reporting Line • Chief Security or

• General Manager or
• Resident Manager

Working Relationships • Employees

• Police
• Public Hospital
• Fire Brigade
 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Shift Leader/Supervisor

Purpose Of Job To supervise security guards in a shift

Main Tasks • Scheduling security guards

• Responsible for log book handover
• Arrange Staff lockers room
• Conducting body search
• Performs any other duties as and when assigned
by management

Reporting Line Assistant Chief Security or Chief Security

Working Relationships Employees

 JOB DESCRIPTION

Department PERSONNEL DEPARTMENT

Job Title Security

Purpose Of Job Responsible for providing the security and safety of

all hotel properties, employees and guests

Main Tasks • Routine patrolling

• Implements hotel? rules and regulations in
relation to safety and security
• Conducts investigations on loss, theft etc.
• Performs any other duties as and when assigned
by management

Reporting Line • Shift Leader/Supervisor or

• Assistant Chief Security

Working Relationships Employees