Creating Communication Plans For Projects

Excellent tips here illustrating how a subtle change in tone can have a massive influence upon how your message is received. 1) Acknowledge Delays with Gratitude "Sorry for the late reply…" "Thank you for your patience." 2) Respond Thoughtfully, Not Reactively "This is wrong." "I see your point. Have you considered [trying alternative]?" "Thank you for sharing this—I appreciate your insights." 3) Use Subject Lines That Get to the Point "Update" "Project X: Status Update & Next Steps" 4) Set the Tone with Your First Line "Hey, quick question…" "Hi [Name], I appreciate you. I wanted to ask about…" 5) Show Appreciation, Not Acknowledgment "Noted." "Thank you for sharing this—I appreciate your insights." 6) Frame Feedback Positively "This isn’t good enough." "This is a great start. Let’s refine [specific area] further." 7) Lead with Confidence "Maybe you could take a look…" "We need [specific task] completed by [specific date]." 8) Clarify Priorities Instead of Overloading "We need to do this ASAP!" "Let’s prioritize [specific task] first to meet our deadline." 9) Make Requests Easy to Process "Can you take a look at this?" "Can you review this and share your feedback by [date]?" 10) Be Clear About Next Steps "Let’s figure it out later." "Next steps: I’ll handle X, and you confirm Y by [deadline]." 11) Follow Up with Purpose, Not Pressure "Just checking in again!" "I wanted to follow up on this. Do you need any additional details from me?" 12) Avoid Passive-Aggressive Language "As I mentioned before…" "Just bringing this back in case it got missed."

𝗢𝗻𝗲 𝗯𝗶𝗴 𝗺𝗶𝘀𝘁𝗮𝗸𝗲 𝗺𝗼𝘀𝘁 𝘀𝗲𝗿𝘃𝗶𝗰𝗲-𝗯𝗮𝘀𝗲𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗺𝗮𝗸𝗲? They don’t set expectations clearly. (And it costs them trust, time, and retention.) Here’s what happens: You sign a new client. They’re excited. You’re excited. Everything feels aligned. But weeks in—they’re frustrated. Not because you didn’t deliver. But because they thought you’d deliver something else. Faster. Bigger. More frequent. More involved. And now you’re stuck explaining. Clarifying. Defending. The truth? 𝗜𝗳 𝘆𝗼𝘂 𝗱𝗼𝗻’𝘁 𝘀𝗲𝘁 𝘁𝗵𝗲 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘂𝗽𝗳𝗿𝗼𝗻𝘁, 𝘆𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁 𝘄𝗶𝗹𝗹 𝗰𝗿𝗲𝗮𝘁𝗲 𝘁𝗵𝗲𝗶𝗿 𝗼𝘄𝗻. I learned this the hard way early in my journey. 𝗢𝗻𝗲 𝗰𝗹𝗶𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱: → Daily strategy updates → Creative direction → Hands-on execution → Basically... everything but my signature Meanwhile, I thought I was hired for one defined deliverable. Neither of us was wrong—we were just never on the same page. So at my agency, we changed that. To solve this, we now create detailed 𝗖𝗹𝗶𝗲𝗻𝘁 𝗣𝗲𝗿𝘀𝗼𝗻𝗮 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝘀. 𝗧𝗵𝗲𝘆 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: → Exactly what’s expected (and what isn’t) → Preferred communication style → Scope, cadence, outcomes And we walk through it all during the 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗰𝗮𝗹𝗹—no assumptions. 𝗜𝘁’𝘀 𝗰𝗵𝗮𝗻𝗴𝗲𝗱 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴. → Projects run smoother → Clients feel heard → Boundaries are respected → And expectations are mutual—not imagined Clarity isn’t optional. It’s foundational. 𝗔𝗹𝘀𝗼, 𝗜 𝗮𝗺 𝗼𝗻 𝗮 𝘀𝘁𝗿𝗲𝗮𝗸 𝘁𝗼 𝗽𝘂𝗯𝗹𝗶𝘀𝗵 𝗱𝗮𝗶𝗹𝘆, 𝗮𝗻𝗱 𝘁𝗼𝗱𝗮𝘆 𝗶𝘀 𝗗𝗮𝘆 𝟭𝟰𝟯/𝟯𝟱𝟬. 𝗣.𝗦. 𝗜 𝗵𝗲𝗹𝗽 𝗳𝗶𝗻𝗮𝗻𝗰𝗲 𝗰𝗿𝗲𝗮𝘁𝗼𝗿𝘀, 𝗳𝗼𝘂𝗻𝗱𝗲𝗿𝘀, 𝗖𝗫𝗢𝘀, 𝗮𝗻𝗱 𝗰𝗼𝗮𝗰𝗵𝗲𝘀 𝗴𝗿𝗼𝘄 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝘄𝗶𝘁𝗵 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗰𝗼𝗻𝘁𝗲𝗻𝘁. 𝗗𝗠 𝗺𝗲, 𝗮𝗻𝗱 𝗹𝗲𝘁’𝘀 𝗺𝗮𝗸𝗲 𝗶𝘁 𝗵𝗮𝗽𝗽𝗲𝗻.

I thought we were on the same page…Weeks later, I realized I’d missed the signals. My remote team member didn’t understand the assignment. So I built a tool to fix that. It wasn’t a lack of effort. It was a lack of clarity. This was one of the early mistakes I made while working remotely and leading teams spread across time zones and office sites. We were working from behind virtual curtains - missing the informal cues and hallway check-ins that used to fill in the gaps. So I built new tools to avoid those costly misunderstandings. One of them is the 𝗔𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗕𝗿𝗶𝗲𝗳. This 𝟭𝟱-𝗺𝗶𝗻𝘂𝘁𝗲 𝘀𝘁𝗲𝗽 can save hours of wasted effort and build trust across distance. ✅ 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗿?  After assigning a project, ask your direct report to complete the Assignment Brief. Review together (live or async). Align on milestones. Prevent rework. ✅ 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗮 𝗧𝗲𝗮𝗺 𝗠𝗲𝗺𝗯𝗲𝗿?  Proactively share a completed Assignment Brief with your manager or team leader after receiving a new project. You’ll signal initiative and ensure clarity from the start. 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗔𝘀𝘀𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗕𝗿𝗶𝗲𝗳: https://lnkd.in/gc5nzEBj This is just one of the tactical tools we teach in the 𝗜𝗻𝘃𝗲𝘀𝘁𝗲𝗱 𝗟𝗲𝗮𝗱𝗲𝗿 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 - alongside content from Dave Ulrich and support from the Udemy Business Leadership Academy. 👀 𝗢𝘃𝗲𝗿 𝟮,𝟴𝟬𝟬 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗵𝗮𝘃𝗲 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗲𝗱 𝗵𝗼𝘄 𝘁𝗵𝗲𝘆 𝗹𝗲𝗮𝗱 𝘄𝗶𝘁𝗵 𝘁𝗵𝗶𝘀 𝗽𝗿𝗼𝗴𝗿𝗮𝗺. Learn more: https://lnkd.in/gUmVw9dc

Let’s just start and see where it goes. It sounds agile. It feels lean. But for SMBs, it’s often the reason projects stall When you're working with limited time and team capacity, direction matters more than speed. That’s why I borrow a principle from Amazon’s playbook: Working backwards. At Amazon, before any team writes a line of code, they write a press release. Not for marketing. For focus It forces one hard question upfront: If this succeeds, what will the customer actually experience? Now imagine what that unlocks for your business: → No more “building for the sake of building” → Clear decisions anchored to outcomes → Alignment without 50 meetings How do we adapt it for smaller teams: ✔️We skip the fluff, no decks, no endless planning ✔️We write a simple customer story that defines success clearly ✔️We avoid corporate jargon, just real language and real outcomes ✔️We reverse-engineer from the goal to decide what’s actually needed ✔️We align fast, so small teams don’t waste time chasing the wrong thing Example:Project: Improve client handoff process →Instead of “Improve client handoff,” We write: “Clients say the new handoff is so smooth, they felt taken care of from day one. Suddenly, everyone knows what we’re aiming for. And what not to waste time on. Because when you're small, clarity isn’t a luxury. It's your strategy. 👉 Want to test this with your next project? DM me, I’ll show you how we do it 

*****Executive CISO Dashboard – Top 15 Cybersecurity KPIs Explained***** This is a comprehensive executive reference designed to help Chief Information Security Officers (CISOs) measure, implement, monitor, and report the most critical cybersecurity performance indicators. The layout is presented in a professional, boardroom-style format with a dark blue theme, organized as a structured table containing six major columns: KPI, Description, Implementation, Identification/Measurement, Process, and Reporting. The dashboard covers 15 essential cybersecurity KPIs that represent the core pillars of an enterprise security program. These include Enterprise Cyber Risk Score, Critical Vulnerabilities, Patch Compliance, Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), Mean Time to Recover (MTTRc), MFA Coverage, Privileged Account Protection, Zero Trust Maturity Score, Cloud Security Posture Score, Ransomware Readiness, Third-Party Risk Score, Backup & Recovery Success Rate, Security Awareness (Phishing Click Rate), and Compliance & Audit Status. Each KPI is accompanied by a concise explanation describing its business purpose, practical implementation guidance, measurement methodology, operational processes, and recommended reporting frequency. The Implementation column explains how organizations should deploy controls such as SIEM, EDR, PAM, vulnerability scanners, cloud security platforms, backup solutions, identity governance, and Zero Trust architectures. The Identification/Measurement section outlines how each KPI is calculated using quantitative metrics including percentages, averages, compliance scores, maturity models, and risk ratings. The Process column summarizes ongoing operational activities such as continuous monitoring, threat detection, vulnerability remediation, policy enforcement, periodic reviews, incident response, backup validation, phishing simulations, and compliance audits. The Reporting column recommends reporting frequencies ranging from weekly and monthly operational reports to quarterly board presentations and annual strategic reviews. At the bottom, the infographic includes additional guidance on how to use the dashboard, emphasizing continuous KPI monitoring, risk-based decision making, resource prioritization, and accountability to executive leadership. A Cybersecurity KPI Maturity Model illustrates the progression from an initial security posture to an optimized and continuously improving program. The Best Practices section highlights governance, automation, data quality, accountability, and effective executive communication. Finally, a Reporting Cadence summarizes operational, performance, strategic, and annual reporting cycles, enabling CISOs to communicate cybersecurity posture effectively to executive management and the Board of Directors while aligning cybersecurity investments with business objectives and enterprise risk management.

Stop dreading tough talks. Master them with these 21 phrases instead: I once snapped when a colleague questioned my timeline. My defensive reaction created a week of tension. That day I realized emotional responses solve nothing. They only create new problems. We've all been there: Feeling defensive Reacting without thinking Watching a simple disagreement turn into a lasting conflict But I've learned the shift from reactive to constructive changes everything ✨ 21 ways smart people handle difficult conversations: 1) Lead with Curiosity ↳ "Tell me more about your perspective on this" ↳ Questions defuse tension faster than statements 2) Name the Energy ↳ "I notice there's tension here, let's address it" ↳ Acknowledgment creates safety 3) Find Common Ground ↳ "We both want what's best for the project" ↳ Alignment before action 4) Set Clear Expectations ↳ "Here's what I need, what do you need?" ↳ Clarity prevents future conflict 5) Pause the Escalation ↳ "Let's take a step back and break this down" ↳ Breathing room creates solutions 6) Mirror Their Language ↳ Use their exact key words when responding ↳ Matching builds instant connection 7) Acknowledge Impact ↳ "I see how this affects your priorities" ↳ Understanding beats defense 8) Own Your Part ↳ "Here's where I could have done better" ↳ Accountability creates trust 9) Focus Forward ↳ "How can we prevent this next time?" ↳ Solutions beat blame 10) Check Understanding ↳ "Here's what I'm hearing - am I getting it right?" ↳ Clarity prevents escalation 11) Create Space ↳ "Let's revisit this when we're both fresh" ↳ Time transforms tension 12) Stay on Topic ↳ "Let's focus on solving this specific issue" ↳ Boundaries keep talks productive 13) Express Confidence ↳ "I know we can figure this out together" ↳ Belief shifts energy 14) Share Context ↳ "Here's what led to my decision" ↳ Understanding reduces resistance 15) Invite Solutions ↳ "What ideas do you have for this?" ↳ Collaboration beats control 16) Set Timelines ↳ "When should we check in on this?" ↳ Structure creates safety 17) Validate Concerns ↳ "That's a legitimate worry - let's address it" ↳ Recognition reduces defense 18) Stay Factual ↳ "Here's what the data shows us" ↳ Evidence beats emotion 19) Close with Action ↳ "Let's clarify next steps together" ↳ Progress prevents repeat issues 20) Follow Through ↳ "As we discussed, here's what I've done" ↳ Action builds credibility 21) Document Growth ↳ "Here's how we'll work differently now" ↳ Learning beats repeating Difficult conversations aren't obstacles to success. They're the moments where true connection happens ✨ Which strategy will you try in your next challenging conversation? -- ♻️ Repost to help your network transform difficult conversations into opportunities 🔔 Follow Dr. Carolyn Frost for more practical tools to succeed with confidence

Most management reports are a record of what happened. Not a tool for deciding what to do next. The format hasn't changed in 20 years. The business has. Finance teams spend days producing a pack that leadership flicks through in minutes, and walks away from without a clear next step. That's not a data problem. It's a design problem. Here's what separates the report that describes the past from the one that actually drives decisions: The report that describes the past: ✗ Reports what happened last month: month-end closes, report goes out, no one asks questions ✗ Structured for the accountant, not the executive: follows the chart of accounts, not the strategic agenda ✗ Variances without context: revenue −8%, no owner, no explanation, no next step ✗ Full P&L dump: 40 lines, no story. Everything is reported. Nothing is communicated. ✗ Arrives 10 days after month-end: by then the decisions have already been made, or delayed ✗ No forward view: just actuals vs a budget set 11 months ago ✗ Action section missing: 'performance was mixed' is not an action. It is a shrug. The report that drives decisions: ✓ Explains what will happen next, and why: the headline answers: what should leadership do? ✓ Structured around the questions leadership asks: starts from the boardroom agenda, not the ledger ✓ Variances linked to root cause and business impact: revenue −8% driven by X, margin impact Y, action Z ✓ Three key headlines, detail on demand: what matters most is front and centre ✓ Available within 3 days: fast close + automated data = insights that drive action ✓ Rolling forecast updated with latest assumptions: leadership sees where they are going, not where they were ✓ Every insight ends with a clear recommended action: approve, redirect, escalate, monitor How to redesign your report in five moves: 1️⃣ Define your audience: who reads this? What decisions do they own? Design for them, not the finance team 2️⃣ Start with decisions: map the key decisions leadership makes monthly; every section should answer one of them 3️⃣ Synthesise insights: for every variance, lead with cause and business impact, not just the number and delta 4️⃣ Add a rolling forecast: attach a 6-month rolling view to every key metric; actuals alone are a rear-view mirror 5️⃣ End with an action: one recommended action per section; if the reader doesn't know what to do next, the report has failed The CFO's job isn't to report. It's to make decisions happen. What's the one change that would most improve your management report right now? ♻️ Like, comment, and repost to help more finance teams ---------- 🧑🏼💼 I am a Partner at Implement Consulting Group 🗣️ Reach out to talk about the following: ...Finance Transformation ...Enterprise Performance Management ...Finance Capability Building ...Value Creation

#100RulesofThumb — Rule 30 Always err on the side of providing more context than what you think is necessary. —— It's common to assume that what's obvious to you is also obvious to others. But this is rarely the case. As a rule, while communicating, always assume asymmetry in information. In other words, you should always assume that the other person knows less than you think they do about a given subject, context, or project. This isn't to belittle anyone's intelligence or experience; rather, it's a safeguard against the curse of knowledge. You see, once you get good at something, you forget what it's like to be a newbie. You're in marketing, and you think everyone knows what "CTR" or "ROAS" means. Trust me, they don't. And even if they do, you're usually better off assuming they don't while documenting stuff. Because you never know who is going to go through your documentation in the future. Don't assume; explain. Likewise, if you're running behind on a project, don't go radio silent. Tell your team what's up. A simple "Need another day, still grinding" goes a long way in keeping people's trust. When you assume symmetry — that is, when you think the other person knows what you know — you're setting the stage for misunderstandings. If you're a project manager and you assume that your team knows the project's background as well as you do, you might skip crucial details when assigning tasks. This will cause needless delays and errors. Or if a team member doesn't fully understand the problem you're trying to solve, they're less likely to come up with creative solutions. They might not even know how high the ceiling is for breaking the rules. And when things go wrong due to poor communication, it's not just the project that suffers. Team members may start to lose faith in each other and in the leadership, and we all know how that goes. Hence, always provide context when communicating. Whether it's an email, a meeting, or a one-on-one chat, make sure to include the 'why' and the 'what' along with the 'how.' Another slightly hard to implement idea: After you've communicated something, ask the other person to summarize what they've understood. This will quickly reveal any gaps in their understanding. Ambiguity charges high interest, and we all pay it in lost time and screw-ups. You want to be the person who cuts through the fog. Make things crystal clear, and you'll save everyone a lot of headaches. Also, when you provide more context, you're opening yourself up feedback. Maybe someone has a better idea or a quicker solution. Maybe they'll tell you to take a breather. Either way, you're better off than working in a vacuum. No one is going to punish you for being elaborate. So be elaborate and don't leave any space for obvious questions. In the long run, it will save you a lot of time in going back and forth on trivialities.

Most failed projects never lacked a plan — they lacked agreement. A project charter isn’t paperwork. It’s the invisible contract that aligns every stakeholder before chaos starts. It defines: - Why this project exists (purpose) - Who owns what (accountability) - How success will be measured (outcomes) I’ve seen teams skip this step because “we need to start fast. ” They end up starting twice — once to build, once to fix. But too often, teams skip this step because “ we need to start fast. ” The truth? They end up starting twice — once to build, once to fix. If you want to lead with clarity, start with alignment. Your first deliverable isn’t the Gantt chart — it’s shared understanding. Here are 3 ways to make your project charter actually work: ✅ 1. Make it outcome-driven, not output-driven. Most charters focus on what will be delivered — timelines, budgets, tasks. Shift to why it matters. Define the problem it solves and what success looks like in behavior or adoption. - Instead of “Deliver new CRM,” say “Increase user adoption by 25% within 3 months.” ✅ 2. Co-create, don’t delegate. A charter written for stakeholders dies fast. A charter written with stakeholders lives. Run a short alignment session before writing — get your sponsor, users, and leads to co-own the “why” and the “how.” - The goal: fewer sign-offs, more buy-in. ✅ 3. Keep it human-readable. If people can’t skim it, they won’t follow it. Use one page, plain language, and visuals (timeline, ownership chart, success metrics). A charter is not a report — it’s a roadmap for humans. - Ask yourself: “Could my team summarize this in 30 seconds?” If not, simplify. Because in the end — a good charter isn’t about process. It’s about clarity, ownership, and trust. 📈 Start with alignment. Delivery gets easier from there. #ProjectManagement #WGU #PMP #Leadership #ProjectCharter #Delivery

How to following up without following up. Following up sounds like this: “Just following up to see if you’ve had a chance to review the proposal?” Translation: “I need to close this to hit quota.” Try this instead. Instead of following up, follow through on something meaningful from your last conversation. Examples: “Was thinking about you, how’d the triathlon in Mexico go?” “Last time we talked, you mentioned [specific topic]. Thought you might find this post/article/tool interesting.” These types of follow-throughs do two things: 1. Show you’re paying attention. People like being remembered—especially for things that matter to them. 2. Keep the door open. You’re reminding them of your presence without being pushy. You’ll stand out as someone who cares, not just someone trying to close a deal. The switch? Following up → Following through