Smart Support - WP Helpdesk & Ticket System

We’ve added Ask AI support to Smart Support – Smart Widget 🎉 With version 1.0.3 or later, visitors can now ask questions directly from the front-end widget and receive AI-powered answers based on your Smart Support AI configuration and knowledge base content. A few important notes: - Ask AI uses the core Smart Support AI configuration. - Site owners need to use their own OpenAI API key. - The AI service is not built into the plugin or bundled with it. Ask AI can use your published knowledge base articles as context for better answers. This makes it easier for visitors to find help quickly, while reducing repetitive support questions for your team. #WordPress #CustomerSupport #AI #OpenAI #HelpDesk #KnowledgeBase #SmartSupport #WordPressPlugin

Smart Support Version 2.0.0 is here 🚀 This major update is designed to make support teams faster, smarter, and more connected. With Version 2.0.0, support agents can now take advantage of powerful AI assistance to: ✨ Summarize tickets ✨ Generate suggested replies ✨ Rewrite responses with preview ✨ Ask questions using prompts We’ve also introduced new REST API endpoints, API key authentication, workflow-based communication improvements, and several premium add-ons to extend the help desk experience. The new add-ons make it easier to connect forms, automate ticket events, collect custom information, and manage companies or organizations directly inside Smart Support. Smart Support Version 2.0.0 is built to help teams handle tickets more efficiently, improve automation, and deliver better customer support. Try Smart Support FREE: https://lnkd.in/dP7tKQxa Read More about this update: https://lnkd.in/dtmw4es2 Check our Premium add-ons: https://lnkd.in/dCrsqYCH #helpdesk #ticketsystem #wordpress #smartsupport

This detailed guide compares Smart Support vs SupportCandy across setup, interface, features, customization, pricing model, maintenance, and overall value. The goal is simple: help you decide which plugin gives your WordPress website the best support workflow for your team and customers. https://lnkd.in/dKCDq7Sa #SmartSupport #WordPressHelpdesk

Email Bridge v1.0.2 is now live — with Microsoft 365 OAuth 2.0 support! We’ve upgraded Smart Support’s Email Bridge to make Microsoft mailbox integration modern, secure, and much easier to manage. What’s new in v1.0.2 Microsoft 365 OAuth 2.0 authentication (replaces legacy app-password style setup) Support for personal Microsoft accounts @outlook.com • @hotmail.com • @live.com Microsoft Graph API integration for reliable email + attachment fetching Automatic token refresh with token rotation support One-click Connect / Disconnect for Microsoft accounts Real-time connection status with connected account verification Comprehensive setup guide for Azure AD configuration AES-256-CBC encryption for client secrets and refresh tokens (using WordPress salts) This release makes ticket fetching from Microsoft 365 significantly more stable, secure, and production-ready for helpdesk workflows. #WordPress #WooCommerce #Helpdesk #CustomerSupport #Microsoft365 #OAuth2 #MicrosoftGraph #SaaS #PluginDevelopment #CyberSecurity #ProductUpdate

Nothing is hidden, easy navigation for your support team. See more: https://lnkd.in/dezYKjCn #smartsupport #wordpress #helpdesk #ticketsystem #customersupportsystem

🚀 New Add-On Released: Smart Support – Documentation Support teams lose valuable time switching between tickets and documentation. We fixed that. Smart Support – Documentation brings your knowledge base directly into the ticket reply screen, allowing agents to search and insert help articles in seconds—without leaving the workflow. ✅ Search Instant Knowledgebase articles inside ticket replies ✅ Insert clean, formatted article links with one click ✅ Faster responses, fewer repetitive answers ✅ Consistent, high-quality support for every customer Perfect for teams that rely on documentation to scale support without scaling stress. If you’re using Smart Support + Instant Knowledgebase, this add-on completes the loop between tickets and documentation. 👉 Learn more or try it today Add-on Page: https://lnkd.in/eDN9cAkZ Documentations: https://lnkd.in/e-tH7bM3 #WordPress #CustomerSupport #HelpDesk #KnowledgeBase #SaaSTools #SupportAutomation #ProductUpdate

Smart Support Ticket Templates provide ready-made ticket formats that simplify the submission process, helping users create accurate, consistent support requests effortlessly. Read More: https://lnkd.in/eKpNMw_9

Smart Support plugin now integrates seamlessly with the Instant Knowledge Base plugin for enhanced WordPress helpdesk efficiency. Read More: https://lnkd.in/dR-j-Mkd

Each month, we work to enhance the Smart Support help desk and ticketing system plugin by delivering valuable updates. This month is no exception; Smart Support introduces exciting new features, building on the improvements released over the last three versions. Across versions 1.0.2, 1.0.3, and 1.0.4, we’ve rolled out significant upgrades that boost usability, increase automation, and strengthen integrations. These enhancements are designed to elevate agent productivity and create a smoother, more efficient support experience for customers. This article highlights only the newly added features, focusing exclusively on what’s fresh in the latest releases. https://lnkd.in/dhZs4HP7 #smartsupport #helpdeskticketsystem #customersupport

💬 Smart Support vs Fluent Support: Which WordPress Help Desk Plugin Is Better? If you’re setting up a help desk on WordPress, two plugins dominate the conversation: Smart Support and Fluent Support. Both promise to streamline support tickets, automate communication, and enhance customer experience, but they take very different approaches. So, which one should you choose for your business? 🤔 In our latest blog, we’ve compared Smart Support and Fluent Support side by side, from pricing and performance to features, automation, and integrations. https://lnkd.in/dNmh5C7q