IBM Consulting

Ahead of #DF26, Michael Herman shares his perspective on the next chapter of the Salesforce ecosystem – from Agentforce and Customer 360 to how AI is transforming entire business processes, not just individual tasks. Read the full Q&A:

Forbes has once again recognized IBM Consulting as one of the World’s Best Management Consulting Firms. For the fifth consecutive year, we’ve earned top rankings for our client work supporting AI, data analytics, IT strategy and implementation, digital transformation, telecommunications, and healthcare. I’m incredibly proud of how we help our clients move from AI ambitions to impact. IBM knows what it takes to achieve measurable results from AI implementation and this recognition reflects those outcomes. Thank you to this amazing team and the clients who trust us to deliver results. Learn more here: https://lnkd.in/eJ-QcCzb

Very proud to see IBM recognized in Horizon 3 in the HFS Horizons: Customer Experience Services, 2026 assessment. It’s especially meaningful given the work our teams are doing with clients and ecosystem partners, and where we believe the next chapter of transformation is heading. I've been spending a lot of time talking with clients about front office as the next big transformation play. #Marketing, #sales, #commerce, and customer #service have traditionally been transformed as separate functions. AI is challenging that model, creating a new imperative to orchestrate the front office around the customer. That's the transformation we're focused on at IBM Consulting: connecting data and systems, and orchestrating AI-powered workflows across the front office so it can operate as one intelligent system. The implications go well beyond efficiency. The front office is where revenue is created, captured, and protected. So successful AI transformation can't simply be measured by how much work we automate, or cost we remove. It has to include better experiences, stronger customer relationships, and sustainable growth. Thank you to Jason Dann and the HFS Research team for continuing to push the conversation on what's next for customer experience. #CustomerExperience #CX #FrontOfficeTransformation #AgenticAI #IBMConsulting IBM IBM iX

I'm pleased to share that IBM Consulting has joined the GSMA Open Gateway initiative, supporting the next phase of enterprise adoption for CAMARA-enabled network APIs. This is an important development for our industry. The industry has made significant progress in standardizing and exposing network APIs. The next challenge is adoption: identifying the right use cases, integrating them into complex enterprise environments, ensuring they can operate securely and reliably at scale and most importantly, they address the business challenges fully, not just provide the data that customers still need to process to get to the outcome. The opportunity now is to move from API availability to real-world adoption and business value at scale. That is where IBM Consulting can play an important role. Working with the GSMA and the mobile operator community, we will help enterprises and public sector organizations identify the right use cases and take them through solution design, systems integration and managed services - bridging the gap between network capabilities and production-ready enterprise solutions. With more than 300 mobile networks representing over 80% of the world's mobile connections participating in GSMA Open Gateway, the ecosystem has significant momentum. The next chapter will be about translating that scale into practical applications that solve business challenges while creating new opportunities for operators to monetize their networks. Proud to see IBM contributing to that journey, and looking forward to what we can build together. GSMA announcement: https://lnkd.in/edCS3SMt #GSMAOpenGateway #NetworkAPIs #CAMARA #Telecommunications #IBMConsulting

You don't build client trust by telling them what to do. You build it by doing the hard thing first, and showing them the way. Honored to be quoted in Forrester's new case study on IBM’s Client Zero journey— a third-party look at how we scaled AI transformation to $4.5B in productivity savings over three years, while modernizing over 100 workflows. Case study link in comments. #ClientZero #AITransformation #IBM Manish Goyal Jonathan Wright Matthew Candy Joanne Wright

We're teaming up with OpenAI to help organizations put AI to work. 💪 From embedding OpenAI's technologies into IBM Consulting Advantage to launching a dedicated OpenAI Practice with specialized consultants and engineers, we're helping enterprises securely deploy AI, modernize complex workflows, and strengthen resilience against emerging AI-driven threats. Learn more here → https://ibm.co/6044ERukq

How did IBM Consulting save $4.5 billion in 2025? By deploying nearly 3,000 digital workers across its own operations and turning that transformation into a model for clients. Watch Mohamad Ali, SVP and Head of IBM Consulting, as he speaks with Daniel Newman on Episode 1 of the Orchestrator Techumentary series to explore how IBM is redesigning high-value workflows for the AI era. ▶️ Watch the full episode: https://lnkd.in/dF2XdMt3

Your data is not an AI problem. Your AI is a data problem. And until that flips, every pilot stays a pilot. Consulting playbooks are outdated; Book your seat to hear more about how IBM Consulting Data Transformation is reinvented: https://lnkd.in/e-w98CeS Join us next week as Jhasper P. and I discuss what IBM's successful clients are doing differently and how a Method-as-Code approach helps them deliver value sooner. We’ll cover the questions we hear most from data leaders: • Why do too many data and AI investments stall? • What is method-as-code? • How do I consistently get from data to decisions? Date: Wednesday, 19 August 2026 Time: 11:30 AM–12:15 PM ET Mohamad Ali Andy Baldwin Neil Dhar Javier Olaizola Casín Mehdi Charafeddine Beatriz Sanz Saiz Sandeep Chanda Tom Ivory Vinay Parisa Vishal Anand JoJo P.