You don't build client trust by telling them what to do. You build it by doing the hard thing first, and showing them the way. Honored to be quoted in Forrester's new case study on IBM’s Client Zero journey— a third-party look at how we scaled AI transformation to $4.5B in productivity savings over three years, while modernizing over 100 workflows. Case study link in comments. #ClientZero #AITransformation #IBM Manish Goyal Jonathan Wright Matthew Candy Joanne Wright
Very well said Ashley AuBuchon-Arcand client trust starts with being honest and transparent and then co-create and collaborate with them to show them the way.
Congratulations. This is inspiring work. 👏
Forrester subscribers can read full case study here: https://www.forrester.com/report/customer-zero-programs-are-a-new-trust-test-for-autonomous-execution/RES197563