Director of Client Services

Job Summary:

Leads a cross-capability teams to deliver and sell solid thinking and powerful ideas that meet client objectives.

Responsibilities:

• Leads cross-capability teams to deliver and sells solid thinking and powerful ideas that meet client objectives.
• Serves as the trusted voice of the consumer by assimilating customer and marketplace insights into the development of CPGA, performance and media campaigns.
• Plays a primary role in orchestrating materials development for new-opportunity pitches (both on current and potential clients).
• Develops team members by coaching, training and identifying areas for growth.
• Partners with Senior Leadership to set goals and plan for future fiscal years.
• Performs other duties as assigned.

Skills Requirements:

• 8-10 years of work-related experience, coaching and developing people in an environment focused on service quality and operations.
• Prior experience managing client service teams
• Ability to organize, manage and prioritize work of the client service team
• Excellent communicator
• Proficiency in Microsoft Office solutions.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Master's Degree preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.