Account Coordinator

About WIT: WIT is the leading gamification platform helping over 200 of the world’s most iconic brands grow revenue through bespoke digital experiences. WIT's supercharged activations capture first-party data, enhance brand loyalty and drive measurable business outcomes. Partners include over 200 premier consumer brands and sports teams. Recognized as a 3x Sports Business Journal Best Place to Work in Sports, a 2x Front Office Sports Best Employer in Sports, and an Inc. Magazine Best Workplace.

Position Overview: We're seeking an organized and driven Account Coordinator to join our rapidly growing company in the digital space. The ideal candidate will have a strong understanding of the digital landscape, a passion for creativity, and excellent customer service skills. As a member of our team, you’ll be working in a fast-paced environment with time-sensitive and goal-driven responsibilities. You will help build and oversee relationships with new and existing partners, managing a book of business throughout the year and developing strategies and activations alongside our partners. Creative problem-solving skills, determination, and humility are all key. In return, you'll be compensated competitively, and you'll have the opportunity to experience what it's like to make an impact at a profitable, high-growth startup in the sports and brands space.

Responsibilities

• Oversee relationships with new and existing partners
• Manage partner communication, including weekly touchpoints
• Build and monitor all partner activations in your book of business and provide assistance to teammates when needed
• Provide excellent customer service and fast response times when communicating with existing partners and prospects
• Optimize processes and checks & balances to ensure all service requests are being fulfilled accurately and effectively and all partnerships are flourishing
• Accurately track key performance metrics for partner success and optimize as-needed

Qualifications

• Bachelor's degree is required
• At least 1-2 years of experience in customer service, ideally in a corporate/brands setting, is preferred
• Well-versed in digital marketing trends
• Excellent oral and written communication skills with exceptional response times
• Highly organized with tremendous attention to detail
• Ability to multi-task and context switch efficiently
• Strong interpersonal skills and the ability to relate to a wide variety of audiences
• Excellent public speaker, with confident presentation skills
• Experience working with large-scale consumer brands or agencies preferred

What We Offer:

• Competitive salary and performance-based bonuses with long-term incentives
• Comprehensive health benefits package including company-paid medical, dental, vision benefits
• Access to exclusive sporting events and industry networking opportunities
• Fully remote
• Generous budget for work-related equipment (laptop, monitor, etc)
• Flexible PTO program with generous unlimited vacation days and paid holidays
• Company 401(k) plan
• The salary range for this role is $45,000-60,000.