Numa

A customer calls about a grinding noise. They tell the person who answers. They get transferred and tell the service desk again. The advisor calls back after lunch and hears the whole thing a third time, from the beginning, because nothing from the first two made it that far. Nobody at that store did anything wrong. What the customer said the first two times had nowhere to go. The standard is simple. A customer tells their story once. Every conversation with that customer sits in one shared inbox the whole store works from, so whoever picks up next is already caught up. A customer who never starts over feels known, and feeling known is what brings people back to a service drive.

"I would have killed for something that could have just summarized them all." A BDC manager said that to our team last week. She was talking about her phone calls. Her mornings used to start with yesterday's recordings, one at a time, until the drive got busy and the rest went unheard. Now, Numa writes up every recorded call at her car dealership into a few lines she can read. It also flags the calls where a customer is unhappy. She reads the whole day's calls in a few minutes, and the rest of the morning goes to the two or three more customers who need a person right now.

Four straight years on the Inc. 5000. Inc. just released its 2026 list of America's fastest-growing private companies. Numa came in at No. 443, our third straight year in the top 500, with 793% revenue growth over three years. We owe that growth to the dealerships that worked with us year after year, then told other dealers what changed. That trust is the whole story. We plan to keep earning it, doing more of the work inside the dealership every year. One system, and Numa not only knows your customers but knows what they need.

If Digital Dealer is on your calendar in September, come see us Tuesday afternoon. Derek Simonds presents The Profit Map, his breakdown of where service revenue is won and lost, from the booking call to the write-up to the follow-up after the car leaves the shop. He's bringing the steps to put to work the week you get home. Tuesday, September 22, 4:30 PM, room 321 at Huntington Place in Detroit. We're at booth 503 both days. If you haven't registered yet, the code DD25OFF takes 25% off a full conference pass.

Miami!! I’ll be at NAMAD representing Numa this week & would love to connect with you Drop a comment if you’ll be there - let’s grab a cocktail 🍸

Tomorrow is the day. 💛 Before we walk through those doors at Fontainebleau Miami Beach, we want to take a moment to thank every single sponsor who made the 5th Annual WOCAN Event at NAMAD possible. Thank you to our Additional Sponsors: automotiveMastermind Inc., Bank of America, Carter Myers Automotive, Clover Agency (formerly Loon Advertising), Cox Automotive Inc., C-4 Analytics, DriveCentric, Empire Automotive Group, Freddy Media, J.P. Morgan, Numa, OmniShield Warranty Solutions, OPENLANE, ShortLoop, VINCUE, and Walser Automotive Group. This event exists because of partners who believe that women of color belong in every room in this industry. We are so grateful for every single one of you. See you tomorrow. #WOCAN #WOCANatNAMAD #NAMAD2026 #WomenInAutomotive #ThankYou

Between 2 and 5 in the afternoon, about three out of four calls into a service department are the same question. Is my car ready? Those calls land in one line with everything else, in the order they dialed. The customer checking on their car waits ahead of a new customer trying to book an oil change, who waits ahead of a customer with a repair decision to talk through. Your advisors work the line top to bottom, between the customers standing at the desk. It reads as a staffing problem, but it's far from it. Sort by what each call is instead of when it came in. The customer with the repair decision gets an advisor without the wait. And status updates go out automatically. The full playbook for routing service calls at a car dealership is on the Numa blog this week. Link in the first comment.

Here are a few metrics that your dealership needs to pay attention to in the age of AI in 2026 and fix to GROW your dealership. One of our strategic partners at the Auto Hub Show is NUMA (backed by Google Ventures), by the way. 50% of the inbound service calls are missed every single day! 80% of the missed calls are for status updates in service! Contact the team at NUMA today and fix this problem and turn it into an opportunity. Watch this episode: https://lnkd.in/geEaJn3r A special thank you to Larry Stanley, Derek Simonds, and the entire team at NUMA Https://www.numa.com