Insider One

𝗦𝗲𝗮𝗿𝗰𝗵 𝗶𝘀 𝘀𝘁𝗶𝗹𝗹 𝘄𝗵𝗲𝗿𝗲 𝗺𝗼𝘀𝘁 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝗯𝗿𝗲𝗮𝗸, 𝗲𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗹𝘆 𝗳𝗼𝗿 𝘃𝗶𝘀𝘂𝗮𝗹-𝗳𝗶𝗿𝘀𝘁 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀. Most teams treat fashion, beauty, and lifestyle discovery as a text problem, while shoppers arrive with screenshots, photos, and visual inspiration that never makes it into the search bar. That’s what Insider One set out to change with Agent One. 𝗪𝗵𝗮𝘁’𝘀 𝗻𝗲𝘄? 🖼 Image Search added to Agent One in Webchat and WhatsApp, alongside existing text-based discovery 📷 Shoppers upload a photo; Agent One analyzes attributes, intent, and context, then returns relevant catalog results 👗 Supports outfits, beauty shades, accessories, home décor, electronics, kids, and more across your catalog ⚙️ Handles blurred, low-light, logo-only, and non-shoppable images gracefully, avoiding false positives and silent failures 🛒 Converts visual inspiration from social, real life, or screenshots into product discovery moments This is a shift from keyword search to intent-aware, image-led discovery across conversational channels. Learn more > https://lnkd.in/de2fqcXi 

"They started with the customer. Not with channels, not with technology…that was a game changer." - Dr. Daniel Saga, Chief Sales & Marketing Officer at Conrad Electronic Group Conrad is a leading German omnichannel retailer specializing in electronics, technology, and industrial supplies. Conrad migrated to Insider One from another platform, and our team ensured the process ran smoothly, working directly with Matthias Ress and Conrad’s marketing operations group to address its infrastructure-specific requirements. From there, the relationship grew into a strategic partnership, with both teams working together rather than operating as customer and vendor. ⚡ Fast, responsive support throughout the partnership 🤝 Both teams openly sharing ideas and developing solutions together 🎯 A strategy that starts with the customer experience, then identifies the right channels and technology Hear from Daniel and Matthias Ress on what changes when the conversation starts with the customer. #SwitchtoInsiderOne

𝟲 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗦𝗮𝗺𝘀𝘂𝗻𝗴 𝘅 𝗜𝗻𝘀𝗶𝗱𝗲𝗿 𝗢𝗻𝗲. And we’re just getting started. On August 7, Samsung officially launched the new 𝗚𝗮𝗹𝗮𝘅𝘆 𝗭 𝗙𝗹𝗶𝗽𝟴, its thinnest and lightest Flip yet. A new form. A more personal experience. Proof that the best ideas don’t follow the expected. They redefine it. For 6+ years, Samsung has run on Insider One, creating customer engagement that’s more personal, more intelligent, and always one step ahead. Here’s to the unexpected. And to everything still to unfold. #SwitchtoInsiderOne

From 5–6 tools to one single platform. Lower cost. Less complexity. That’s why Insider One is the leading Agentic Customer Engagement Platform, enabling brands to deliver autonomous, end-to-end customer engagement and AI-driven growth. This is what happens when customer engagement becomes autonomous, and AI starts delivering real ROI. Learn the cost savings and business benefits enabled by Insider One in its Total Economic Impact™ study conducted by Forrester Consulting. Get access → https://bit.ly/4fZBhJM

🛍️ BFCM 2026 will reward the brands that can turn customer intent into action faster. As shopping journeys become more conversational, personalized, and fragmented across channels, marketing teams need ways to drive more revenue without adding more manual work. Our five biggest customer engagement bets for BFCM 2026: 🛒 Guide every shopper with an always-on Shopping Agent 🎨 Accelerate creative production with Design Agent and Figma 💬 Bring campaigns into ChatGPT-powered shopping journeys 📱 Keep promotions visible with persistent App Cards 🎯 Orchestrate every interaction across the right channel and moment Explore the practical use cases that can help your team convert more high-intent moments this peak season. Read the guide > https://bit.ly/4q84QMs #BFCM #CustomerEngagement #AI

Customer journeys can now think for themselves. What's new? Architect, Insider One's journey orchestration solution, now includes Call an Agent: a native AI reasoning step built into the journey canvas. 🧠 Write a plain language instruction, no code required 🔀 Route customers automatically based on the AI's output ✍️ Personalize messages in real time, across every channel 📊 Save AI outputs back to the customer profile as reusable attributes 💰 Set spend caps to keep costs predictable This is a shift from rule-based journeys to journeys that reason. Learn more > https://bit.ly/3R41KvC #InsiderOne #Architect #CustomerJourney #JourneyOrchestration

80% of CMOs aren’t seeing real returns from AI. Not because AI doesn’t work, but because they are stuck in the pilot phase. Many still treat AI as a collection of tools instead of what it is becoming: the decisioning layer of customer engagement. Meanwhile, a small group is pulling ahead by embedding agentic AI across workflows and actually driving value. That is where the gap is forming between experimentation and execution, tools and systems, assistance and autonomy. This is one of the key discussions in The AI Reset in MarTech: How Brands Will Succeed or Fail with Agentic Marketing in Customer Engagement webinar, featuring Hande Cilingir, CEO and Co-Founder of Insider One, and Rusty Warner, VP Principal Analyst at Forrester. 👉 Watch the full webinar: https://bit.ly/4v4SAxQ

𝗖𝗵𝗮𝘁 𝘀𝗵𝗼𝘂𝗹𝗱𝗻’𝘁 𝘀𝗲𝗻𝗱 𝘀𝗵𝗼𝗽𝗽𝗲𝗿𝘀 𝗮𝘄𝗮𝘆 𝘁𝗼 𝗯𝘂𝘆. 𝗜𝘁 𝘀𝗵𝗼𝘂𝗹𝗱 𝗵𝗲𝗹𝗽 𝘁𝗵𝗲𝗺 𝗳𝗶𝗻𝗶𝘀𝗵 𝘁𝗵𝗲 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗶𝗻 𝗼𝗻𝗲 𝗽𝗹𝗮𝗰𝗲. Most brands still treat Web Messenger as a discovery surface. Product cards appear in the conversation, but the real detail lives on the PDP, forcing a jump that breaks context and kills conversion. That's what the Product Details Widget changes. 𝗪𝗵𝗮𝘁’𝘀 𝗻𝗲𝘄? 🧩 Full product detail view inside the Shopping Agent, no page navigation, no tab switching. 🛒 Variant-aware Add to Cart from the chat, turning Web Messenger into a direct purchase channel. 🎯 Smart size and color selection that filters valid combinations and prevents dead-ends. 🌐 One-click translation so product content appears in your shopper’s language in real-time.. ⚙️ Optional, per-agent activation in Insider One giving teams control over when and where it appears The Product Details Widget shifts conversational commerce from “click out to the site” to “complete the purchase inside the dialog,” closing the loop between recommendation and transaction. Learn more > https://lnkd.in/dfugKRGj 

60% increase in marketing productivity. Less manual work. More output. Record results. This is what happens when customer engagement becomes autonomous, and AI starts delivering real ROI. That’s what Forrester found in its Total Economic Impact™ study of Insider One. Get access → https://bit.ly/4fZBhJM

The future of customer engagement is agentic, autonomous, and open 🚀 AI cannot be treated as just another growth tactic. It needs to sit at the core of your technology ecosystem, powering scalable and autonomous revenue generation. That is where the real shift is happening. This is one of the key discussions in The AI Reset in MarTech: How Brands Will Succeed or Fail with Agentic Marketing in Customer Engagement webinar, featuring Hande Cilingir, CEO and Co-Founder of Insider One, and Rusty Warner, VP Principal Analyst at Forrester. 👉 Watch the full webinar: https://bit.ly/4v4SAxQ