HMSHost

In the latest issue of Airport Experience News, our North American Vice President of Culinary Jeff Steelman shared his expertise on food and beverage trends. One shift that’s here to stay is better-for-you items — and travelers want options at every meal, even during those in-between, snacking moments. Chef Jeff highlighted our evolved Eat Well. Travel Further. grab & go program, designed to expand travelers’ options for tasty, nutrient-rich foods. AXN subscribers can read the story here in the 2026 Food & Beverage issue: https://lnkd.in/eQX-YykH

🎉 We proudly celebrated the grand opening of Alamo Tequila Bar and Panda Express in Terminal A at San Antonio International Airport (SAT) — an exciting milestone in our ongoing commitment to enhancing the traveler journey. These openings reflect the power of partnership, shared vision, and a dedication to delivering exceptional dining experiences for travelers. Thank you and congratulations to San Antonio International Airport (SAT), Chef Johnny Hernandez, Panda Express, our HMSHost team, and everyone whose hard work and collaboration helped bring these concepts to SAT!

🎉 We proudly celebrated the grand opening of FOUR exceptional new dining destinations at JFK Terminal 4 — Dos Toros, Chopt Creative Salad Company, FIELDTRIP, and Bessou. Each restaurant has deep roots in New York, bringing authentic stories, diverse flavors, and unique experiences to travelers. Thank you to JFK International Air Terminal, The Port Authority of New York & New Jersey, our HMSHost team, and our partners And, congratulations to Dos Toros, Chopt, FIELDTRIP, and Bessou. Together, we're continuing to raise the bar and redefine what airport dining can be!

Nine awards. One celebratory night. Our North America team is celebrating outstanding recognition from The Airport F&B + Hospitality Conference & Awards (FAB) in Bengaluru, India.   🏆 Winners: - Eat Well. Travel Further. – Airport Health and Wellness-Centered Offer of the Year - Eataly (JFK) – Airport Casual Dining Restaurant of the Year - Airport ≥ 20M - Passengers, North America - Brooklyn Tea & Market (JFK) – Airport Coffee or Tea Shop of the Year, North America - Magpie + Bar New Helvetia (SMF) – Airport Food & Beverage Offer Best Representing Sense of Place, North America - HMSHost at Seattle-Tacoma International Airport (SEA) – Star Team Americas - Back of House   🏅Gold Finalists: - Earth Month campaign with Browne Family Vineyards – Airport Food & Beverage Marketing Campaign of the Year - Sammy Hagar’s Beach Bar & Grill (CLT) – Airport Restaurant Design of the Year - Avolta Next-Generation QR Code platform – Airport Food & Beverage Best New Digital Innovation - Blinded Tiger (JFK) – Airport Bar or Pub of the Year - Airport ≥ 20M Passengers   From iconic concepts to exceptional teams, this is what it looks like when innovation, operational excellence, and exceptional service come together. None of this happens with the work of any one team alone — it takes back of house, front of house, and support center staff working together. Congratulations to everyone who made these moments happen! 🎉

Airport Experience News’ 2026 Food & Beverage issue is live, and we had the opportunity to weigh in on a hot topic: how airport bars continue to thrive despite alcohol consumption being down in the U.S. It’s all about the experience and meeting travelers where they are. Tyler Pitman, our North American Senior Vice President of Concept Development, Brand Partners, and Adult Beverage, shares that this evolution in what travelers want is creating opportunity for those willing to innovate thoughtfully around changing consumer expectations. Think a speakeasy-style cocktail lounge embedded in a duty-free liquor store, an exclusive menu of premium spirits alongside an expertly crafted spirit-free cocktail program, local craft beer, and so much more. AXN subscribers can read the full story here: https://lnkd.in/eQX-YykH

We are proud to announce the 2025 inductees into our Avolta Customer Service Hall of Fame!   For the last 15 years, the Hall of Fame has recognized team members who have provided exceptional service that far exceeds customer expectations. The prestigious award has evolved over the years, but at its core continues to be our way of celebrating those who we believe represent the best of Avolta in North America.   During a celebration at our Support Center in Maryland, our North American Chief People & Culture Officer Laura FitzRandolph shared the significance of our Hall of Fame:   "We know that Avolta is the leader in our industry, but we don't get there by ourselves. We get there only through our people. They create moments that matter for our customers and our guests, every single day. Through our Hall of Fame, we have the honor of celebrating five outstanding team members — from 34,000 here in North America — who create those moments for our guests."   Please join us in congratulating these exemplary team members from North America!   🌟 Julia Wong – Sales Associate, YVR 🌟 Tamika Joseph – HR Specialist, CLT 🌟 Brunet Hercule – Cook, RSW 🌟 Lourdes Kabigting – Specialty Service Associate, ORF 🌟 Natasha Bomar – Barista, EWR

We proudly celebrated the grand opening of Bakery Lorraine and Southerleigh at San Antonio International Airport (SAT) — two beloved local brands that showcase the very best of our city's incredible culinary culture. As a designated UNESCO Creative City of Gastronomy, San Antonio is home to extraordinary chefs and culinary experiences. We're excited to help bring that local flavor to the millions of travelers who pass through SAT each year. The addition of Bakery Lorraine and Southerleigh in Terminal B are perfect examples of how we're transforming airport dining into a memorable part of the travel experience. Thank you to the teams at San Antonio International Airport, Bakery Lorraine, Southerleigh, and all of our partners for your collaboration and commitment to bringing this vision to life!

It's Club Avolta Day at our North America Support Center – Maryland! 💜 As part of Team Member Appreciation Week, Vice President of Digital Jason Berman helped team members explore some of their employee benefits offered through the Club Avolta app. Atousa Ghoreichi

✈️🍳 A new diner has landed at Manchester-Boston Regional Airport (MHT)! 🍔🎉 We're excited to welcome Queen City Diner to Manchester-Boston Regional Airport (MHT), which this week was named one of the best U.S. airports in Travel + Leisure’s 2026 World’s Best Awards! Located near Gate 14, Queen City Diner (formerly known as The Local) brings the warmth, charm, and comfort of a classic New Hampshire diner to the terminal. The all-day menu features hearty favorites like The Lumberjack — a satisfying feast of blueberry pancakes, eggs, bacon, and sausage — as well as the popular Queen City Burger, a variety of grab-and-go sandwiches, fresh salads, and more. And because Manchester is proudly known as the "Chicken Tender Capital of the World," travelers can also enjoy this hometown favorite. A special thank you to Manchester-Boston Regional Airport and our team for helping bring this exciting new dining experience to MHT travelers!

Take us back to AMAC! 🥰 Thank you to Airport Minority Advisory Council (AMAC) and BWI Thurgood Marshall Airport for hosting an event to remember. Every moment reflected this year's theme, "Progress Through Partnership: Reframe, Refocus, Rebuild" — reminding us of the value of convening each year for the Airport Business Conference as we continue working together to advance AMAC's mission. To our team members who committed their time to making this year's conference a success, Shout Out to you! Bridget Biagas  Paul Mamalian Derryl O. Benton Shelby M. Scales Jonathan C. Coleman F.M.P. Liz Gonzalez Tetenbaum Veronica Brannigan Jose Santana #AMAC2026