The only helpdesk designed for the AI Agent era
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
A complete solution for AI and human agents
Intercom and Fin are built together, so you have full visibility across your entire operation, and your team and Fin can collaborate seamlessly to deliver perfect customer experiences.
AI-powered agent workspace
With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.
A seamless experience for customers and agents
A single solution means Fin and your human team work from the same customer record, so handoffs have full context, no one switches between tools, and every customer gets a consistent, seamless experience.
AI-powered Insights across every interaction
Our AI engine automatically scores and organizes every conversation across Fin and your human team, so you always understand quality, can spot emerging trends, and get alerted to what matters.
A self-improving system
Fin constantly improves by learning from your best human reps, and suggestions and assistance from Fin make your human team better. With everything in one system, managers get Recommendations on what to fix, from missing content to data integrations, and can act on them with one click.
A world-class AI Agent
Fin is a world-class AI Agent trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.
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"If you’re debating whether to build your own AI solution or buy one, as a fast-growing company in a complex space, my advice would be to buy – and specifically, buy Fin."
A fully-featured AI-powered helpdesk
Intercom has every feature your team needs to resolve queries faster, deliver personalized service, engage proactively, and continuously improve your customer experience.
Resolve queries faster
Deliver tailored experiences across every channel
Omnichannel
Bring every conversation across email, chat, phone, WhatsApp, and social apps into one inbox, so your team works from one place and every customer gets a consistent experience regardless of how they reach out.
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Live customer intelligence
Access rich, real-time records for every user and company, with conversation history, behavioral data, and custom attributes, giving Fin and your human team everything they need to deliver personal, tailored service.
Apps and integrations
Connect Intercom to over 350 integrations out of the box, including Salesforce, Stripe, and Jira, with powerful, flexible APIs for everything else, all quick to set up and easy to maintain.
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Engage customersat the right moment
Monitor and improve every interaction
"Our Lightspeed customer service agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily."
A true partner with deep domain expertise
We partner with you to set up and scale industry-leading customer experiences, with deep domain expertise, thought leadership, and education to give your team an edge
The company you can trust
Intercom is built for security, reliability, and transparency, meeting leading compliance standards.
Expert support, at every stage
Intercom's Success and Services teams give you direct access to the experts behind the product, so you can launch and scale with confidence.
The AI Agent Blueprint
A practical guide to launching and scaling AI in customer service, built from real-world experience and best practices.
"I truly believe that the way the Intercom team has supported us is one of the most inspiring examples of strong customer success that I've seen."
Transparent pricing
Intercom with Fin
Combine Intercom with Fin for a single, fully integrated customer service platform.
