At the headquarters of a major American automotive company in Detroit, a floundering group of executives try to rediscover the company identity amid a rapidly changing industry.
Sandra's talk of unionization catches the ear of Corporate who are looking to close down a Cloud 9 store; now that everyone knows he's responsible for Dina's missing birds, Garrett tries to prove to his co-workers that he's a good person.
Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. When the company's tactics grow more extreme, everyone must band together to save one of their own.
Amy attempts to gather glowing character testimony for Mateo's immigration lawyer but comes up short. Jonah plans an engagement party for Sandra, infuriating Dina, while Glenn and Marcus compete for Mateo's old locker.
When Amy hires Dina's nemesis Colleen, Dina blackmails Garrett into making Colleen's life a living hell. Jonah is forced to befriend Marcus in order to unionize the warehouse guys.
The local mall has closed, and while Amy and Dina are excited about the influx of new customers, they quickly realize they're not all there to shop. Cheyenne learns she's not as cool as she thinks she is.
Jonah and Cheyenne run the store after they convince Amy to take a power nap; when Glenn has another health scare, Dina takes control of his nutrition and fitness; Mateo interviews for a job with the store's optometrist.
With the new district manager set to visit, Amy amps up the store's Halloween spirit; Kelly helps Jonah with unionization; Cheyenne and Mateo suspect Dina could be the local serial killer; Glenn is terrified of a haunted house attraction.
Amy, Jonah, and Glenn hatch a plan to make Amy look like a tough boss after she loses face in front of the district manager; Dina recruits Mateo to help her run Cloud 9's shoplifter rehabilitation program, with a few of Dina's tweaks.
Amy and Jonah help Mateo run a toy drive to make him look good for his hearing, but they clash with a competing charity rep; Sandra and Jerry ask Glenn to officiate their wedding; Cheyenne thinks Colleen may have ghosted Garrett.
As part of a new corporate initiative, the employees have to rush items directly to shoppers' cars; Amy's brother, Eric, visits and Amy thinks she sees a spark with Mateo; Garrett is impressed by a customer's high-tech purchase.
Jonah and Sandra head to Corporate for union contract negotiations; Amy, Dina and Cheyenne chop down the perfect Christmas tree; Mateo challenges Glenn to see who is the best salesman.
Jonah is surprised to learn that Myrtle left him a large sum of money, while Glenn is convinced she's communicating with him from beyond the grave; Cheyenne sells bootleg cosmetics in the store; Sandra reunites Dina with her deadbeat dad.
After Cloud 9's acquisition, Amy struggles to contact the store's new parent company. Sandra enlists Garrett and Dina's help to stand up to Carol. Glenn wrestles with a big career decision. Jonah takes up the cause of gender equality.
Amy tries to make Mateo her assistant, leading to accusations of favoritism and a group competition in the store; Sandra gets caught in a power struggle between Glenn and Dina; Jonah tries to show Garrett that he's still one of the guys.
Cloud 9 employees experience unforeseen problems with the new Zephra app; Jonah gaslights Garrett in order to teach him a lesson; Amy regrets encouraging Dina to text more often.
After Cloud 9 receives a new cereal bar, Amy and Jonah speculate on Zephra's ulterior motives; Dina enlists Cheyenne's help in dealing with a scammer; Garrett tries to con Glenn into giving him paid time off.
Sandra and Jerry are getting married; when Jonah's attempt to help the caterers and Dina's obsession with security threaten to derail it all, it falls on Amy to make sure Sandra's big day isn't ruined; Garrett struggles with his toast.
When Amy has to bring her baby to the store, she grows frustrated with criticisms of her parenting and Glenn enlists Jerusha to help; Garrett helps Dina plan her first date with her boyfriend; Sandra and Cheyenne hatch a conspiracy theory.
Amy organizes a community service event, but it's jeopardized by Jeff's return and Glenn's desire to help his co-workers; Sandra confronts Jonah about his strategy for soliciting donations; Garrett tries to prove his intelligence to Dina.
When Carol returns to the store post-suspension, Amy struggles with employees who refuse to work with her; Garrett and Mateo take advantage of the gig economy; Jonah tries to convince Raise the Wage protesters that he's one of them.
With Amy out of the office for a special meal with Jonah's family, the Cloud 9 staff goof off by playing an elaborate store-wide game created by Garrett; Dina worries about being spontaneous when her new boyfriend surprises her at work.
After Mateo and Cheyenne disagree on how to celebrate her birthday, Cheyenne enlists Bo's help; to Garrett's chagrin, Glenn plays matchmaker to help Jerry and Sandra complete their family; Dina tries to help Amy keep a secret from Jonah.
As the Cloud 9 employees prepare to send Amy and Jonah off, Mateo and Glenn attempt to organize a video tribute and Dina searches for a new best friend.
With the floor supervisor position available, Jonah decides to throw his hat in the ring, much to Dina's chagrin; Glenn and Mateo struggle to find the right balance in their relationship; Garrett tries to prove he's been in love before.
On the day of Cloud 9's "In-store-vaganza," Dina finally gets the chance to step up to the plate and run the store; Garrett and Cheyenne search for a mysterious smell; Jonah finds himself excited about a new opportunity.
When the employees start to worry about Jonah's emotional state, Mateo, Glenn and Sandra try to help him move on after Amy; Cheyenne is forced to shadow Carol for the day; Garrett helps Dina search for a secret location in the store.
After Cloud 9 changes their policy of locking up Black beauty products, the employees are forced to reckon with systemic racism in the store, with Garrett leading the charge; Glenn desperately tries to right the store's wrongs.
Glenn is back from COVID quarantine and ready to resume store manager duties but needs Cheyenne and Bo's help to get Dina to cede power. Jonah and Mateo are unsure about helping Sandra with her cat's medical needs.
Jonah finds himself in trouble with Sandra and Glenn when her son, Tony, starts working at Cloud 9; Mateo tries to help Cheyenne be a better floor supervisor; Garrett is thrust in the middle of Dina's relationship with Brian the vet.
After Zephra's new secular store policy miffs Glenn, Marcus and Sandra take him down a conspiracy theory rabbit hole; a memory lapse causes Jonah to question his friendship with Garrett; Cheyenne and Mateo continue their feud.
With Carol's lawyer at Cloud 9 to depose the employees, Jonah tries to ease Glenn's nerves. Mateo enlists Sandra's help hiding the details of his work arrangement, while Dina grows concerned about Garrett's behavior at Customer Service.
On the day of Store 1217's first deep cleaning since the pandemic began, Glenn ropes Garrett into throwing a party to cheer up the employees; Dina needs Cheyenne's guidance when her ability to run the store is compromised.
When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship status; Dina's idea to boost the survey scores backfires; Jonah tries to convince Sandra to value herself.
When the Cloud 9 founder's son makes a surprise visit, the employees struggle to accommodate his bold ideas; Garrett helps Dina navigate a tricky situation with Brian; Jonah and Sandra use social media to investigate some worrying news.
