# ProsperStack Reviews **Vendor:** ProsperStack, Inc. **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 12 ## About ProsperStack We make it easy for subscription-based brands to prosper by automating and enhancing the customer acquisition and retention experiences. When it comes to revenue growth, having a high churn rate is like filling a leaky bucket. Stop wasting time and money on patches. Upgrade your bucket with ProsperStack: The drop-in cancellation flow that automates and enhances subscriber acquisition and retention experiences so you can keep the customers you’ve already earned. ## ProsperStack Pros & Cons **What users like:** - Users love the **intuitive design** of ProsperStack, enabling easy testing and optimization of revenue strategies. (1 reviews) ## ProsperStack Reviews ### 1. Great product - responsive team **Rating:** 5.0/5.0 stars **Reviewed by:** Brent T. | Sr. Director Audience and Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about ProsperStack?** We love the ability to seamlessly test different offers and experiment with various tactics to optimize our revenue picture and retention rate. The design is very intuitive. **What do you dislike about ProsperStack?** I don't have any strong dislikes - it's a great platform **What problems is ProsperStack solving and how is that benefiting you?** Customer Retention ### 2. Important for any e-commerce subscription business **Rating:** 5.0/5.0 stars **Reviewed by:** Joni D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about ProsperStack?** ProsperStack was an important platform for intercepting the customer upon canceling a subscripton to provide an offer or get more information about the customer - both of these metrics are incredibly important for Beli as a subscription based ecommerce company. We saw retained revenue and a positive impact on the LTV of our customer. We found the dashboard is easy to use and is great at showing the impact the feature has on our revenue and retention. They also have an amazing onboarding and success team that worked with us to create and test strategies to get the most out of the feature. **What do you dislike about ProsperStack?** I didn't find any downsides to ProperStack **What problems is ProsperStack solving and how is that benefiting you?** Helping to retain customers and increase revenue and LTV ### 3. Great partners helping us reduce churn and increase retention **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about ProsperStack?** We are seeing a strong ROI, but for me ProsperStack is a great partner. Here are three examples: 1. Mike, Tony and Graham were very responsive during implementation when we had questions so that we could get setup as quickly as possible 2. We met weekly to review the data as we were launching new cancellation flows to leverage ProsperStack’s deep knowledge to make sure we were optimizing our flows based on best practices 3. The ProsperStack team listens to our needs and even built some reports we were looking for into the product **What do you dislike about ProsperStack?** Everything worked as expected. I have no complaints! **What problems is ProsperStack solving and how is that benefiting you?** The two main problems ProsperStack is solving are: 1. Why are customers cancelling? 2. How do we prevent churn? Through ProsperStack, we are able to run experiments to optimize our cancellation flows based on why customers are cancelling. The benefits we are seeing are better retention and reduced churn. ### 4. Great platform, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Toby C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about ProsperStack?** The team behind ProsperStack is amazing. They are incredibly helpful, responsive and take product enhancement ideas to heart. They work hard to create a product that is easy to use, and makes a measurable impact on our business. **What do you dislike about ProsperStack?** At the risk of sounding overly enthusiastic, I don't dislike anything about this product. When I run into issues with how I want something set up, I reach out to the team and they're quick to respond, and even quicker to help me find a workaround or implement a solution. They regularly release new enhancements and features and I have encountered very few bugs with the system, even as a regular user. **What problems is ProsperStack solving and how is that benefiting you?** We use ProsperStack to help us manage subscription cancellations, collect user feedback and make an attempt to retain customers who are looking to cancel online. ### 5. A+ Product & Team **Rating:** 5.0/5.0 stars **Reviewed by:** Haris . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about ProsperStack?** ProsperStack has helped us retain over 20% of our users who were planning to cancel. We are very impressed with the effectiveness of their tool and the level of support provided by their team. **What do you dislike about ProsperStack?** There is no downside to using ProsperStack. The offer a great solution for reducing churn. **What problems is ProsperStack solving and how is that benefiting you?** ProsperStack helped us get a better understanding of why users are leaving. Now we know why our customers want to leave and we can offer them unique incentives to stay. ### 6. Great Product and Amazing Team **Rating:** 5.0/5.0 stars **Reviewed by:** Cam T. | Program Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about ProsperStack?** User-friendly and intuitive when setting up flows, offers, and navigating through the results. The customizability allows our company to pinpoint the reason customers are churning as well as determine the most effective offer through the A/B test feature. My company is an early adopter of Prosperstack and the team has always been excellent. Super patient when we come to them with questions and highly responsive when we run into any issues or request additional features. **What do you dislike about ProsperStack?** Would like to be able to build more custom reports. **What problems is ProsperStack solving and how is that benefiting you?** Mitigating unmanaged customer churn through collecting data on churn reason to pinpoint and fix issues we may have been unaware of and determining the most effective offer for customers to save ARR that might have otherwise been lost. ### 7. Intuitive, user friendly, and a team that cares! **Rating:** 5.0/5.0 stars **Reviewed by:** Zach K. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about ProsperStack?** Super easy to implement and start using. I like the ability to customize the steps my customers go through based on the segments I put them in. Everyone I've spoken with is knowledgeable and invested in the product. Keep it up! **What do you dislike about ProsperStack?** Nothing worth noting at this point. As I mentioned, the team has been very responsive, so any minor setbacks are quickly addressed. **What problems is ProsperStack solving and how is that benefiting you?** Helps to prevent customer churn and gain valuable feedback ### 8. Excellent tool for reducing churn and obtaining client feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about ProsperStack?** Ease of use and navigability is great. Easy to set up and integrates with other tools. Provides detailed reports and plenty of options for deflecting churn. **What do you dislike about ProsperStack?** Like with any product there can be improvements, but overall it is a great tool. **What problems is ProsperStack solving and how is that benefiting you?** Helps us reduce churn and compile actionable feedback from clients. ### 9. Prosperstack has given us great insights into our churn rate! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Director of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about ProsperStack?** Prosperstack has been easy to set up, and their Support has always been great about explaining things to us. **What do you dislike about ProsperStack?** It's fairly plain at this point, but I know that they're growing and adding more stuff each day. **What problems is ProsperStack solving and how is that benefiting you?** ProsperStack has been helping us get more insight as to why people cancel our software and gives us options to save our users. ### 10. Provides insight and instant ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ProsperStack?** - Integration was fast and easy - Configuring cancelation flows and offers can be done in minutes - Positive ROI within a month and improving over time - Teaches us a lot about churn trends and drivers - Company leaders are super accessible and responsive **What do you dislike about ProsperStack?** All the important stuff works! Excited for more reporting options – we still do some data crunching in Excel and would love to keep it all within the ProsperStack interface. **What problems is ProsperStack solving and how is that benefiting you?** - Monitoring churn trends - Discovering reasons for churn - Deflecting cancelations with custom messages - Saving cancelations with custom discounts and other offers ## ProsperStack Pricing - **Enterprise**: Contact Us Unlimited cancellation sessions per month. This subscription grants access to the tools and expertise you need for the largest enterprises. This subscription is priced by session volume. - **Grow**: $200.00 50-500 cancellation sessions per month. This subscription is a great way to start reducing subscriber churn right away for small and medium businesses. Just a couple lines of code gets you up and running. Expert support is available to all subscribers. - **Prosper**: $750.00 500+ cancellation sessions per month. This subscription gets you access to every tool in the ProsperStack bag for the lowest churn possible. Perfect for medium and large businesses. Just a couple lines of code gets you up and running. Expert support is available to all subscribers. [View full pricing details](https://www.g2.com/products/prosperstack/pricing) ## ProsperStack Integrations - [Naviga - Audience Intelligence](https://www.g2.com/products/naviga-audience-intelligence/reviews) ## ProsperStack Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top ProsperStack Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,884 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,806 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,478 reviews)