With Convert, You Invest in an Experimentation Partner That Has a Legacy of Zero Security Breaches.

We understand that you rely on the Convert Experiences application to improve your website and your business. We're committed to making Convert a highly-available application that you can count on (Check Convert's uptime monitoring page).

Our infrastructure runs on systems that are fault tolerant for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.

In the event of a security breach, we will promptly notify you of any unauthorized access to your Customer Data. We have incident management policies and procedures in place to handle such an event.

We are interested in actual security, so if someone reports what we feel are both:

• Serious vulnerabilities (and not just a low/zero-risk XSS), and
• Discovered during routine use of the application as an actual user – not via a pen test,

We look kindly on the heads up, and might even send across a thank-you bonus!

• IT Security Policy: The objective of this security policy is to promote a culture that helps maximise the value of information through its efficient management and secure protection. It also looks to safeguard Convert Insights and the rights of staff and other parties who depend on the information or to whom it relates.
• Acceptable Usage Policy: This policy is designed to help our staff understand their responsibilities when utilising, accessing or creating content with Convert Insights IT resources or networked services. It clarifies and defines (within reason) what we deem as an acceptable use of these resources.
• Disaster Recovery and Business Continuity Policy
• Incident management and Response Policy