Michelle D.

Hi @scratchy101,

Thanks for taking the time to share this. I’m so sorry for the trouble.

We’ve since shipped an update to resolve the issues. Please update to the latest version for the fixes to apply. If you still experience problems after updating, please reach out to us at https://www.imagely.com/contact/ and we’ll be happy to take a closer look at your setup directly.

In the meantime, I appreciate the feedback and I’ll be sure to pass it along to our team. If there’s anything more you’d like to share, please let me know.

Thank you.

Hi @wmkpost,

Thank you so much for the kind review, we really appreciate it!

We’re thrilled UserFeedback is working well for you and we hope you continue to have a 5 star experience.

Thanks again!

Hi @mikepx,

Thanks for reaching out! I’m sorry for the trouble here.

To resolve that “we couldn’t fix the authentication” message, please try first disconnecting MonsterInsights from Google Analytics.

Once fully disconnected, you’ll be able to authenticate like normal. Here are some steps:

1. Go to MonsterInsights Settings: Navigate to Insights » Settings in your WordPress admin dashboard.
2. Disconnect Current Property: Click on the Disconnect MonsterInsights  button to remove the current authentication (if shows as connected). If this shows an error the first time, please try once more, it will work on the second try.
3. Clear Cache and Cookies: Clear your browser’s cache and cookies to ensure a problem-free authentication process.
4. Reconnect to Google Analytics: Click on the Launch setup wizard or Connect MonsterInsights button and follow the prompts to reconnect.

If this doesn’t help resolve the issue, would you be able to reach out to us at https://www.monsterinsights.com/get-help/ so we can take a direct look at things for you?

Thanks so much!

Hi everyone,

Thanks for waiting.

A new version of NextGEN Gallery has been released. Please update your plugin for the fixes to apply.

If you’re still experiencing issues after updating, please reach out to us at https://www.imagely.com/contact/ and we’ll be happy to take a closer look at your setup directly.

Thank you!

Hi @voice903fm,

For galleries (and albums) with more than 50 images, you can now drag and drop an image to a different page while editing a gallery. Please update your plugin to the latest version for the new feature to apply.

If you had previously used a custom code snippet to display more images per page as a workaround, we recommend running the snippet once more to change the item_details_per_page option back to the default number of 50 for optimal performance.

If you’re still experiencing issues after updating, please reach out to us at https://www.imagely.com/contact/ and we’ll be happy to take a closer look at your setup directly.

Thank you!

Hi all,

Thanks for waiting.

After setting a dimension (such as 80 x 100) under the Override thumbnail settings, the custom crop will adjust to the correct sizing. Please update your plugin to the latest version for the fix to apply.

If you’re still experiencing issues after updating, please reach out to us at https://www.imagely.com/contact/ and we’ll be happy to take a closer look at your setup directly.

Thank you!

Hi @poohgq,

Thank you for sharing your feedback with us.

I’m sorry about the recommended plugins. It’s not our intent to cause clutter. We try to provide as much value as possible to our users by suggesting plugins that we integrate with directly for more reporting features because a lot of users aren’t aware of them and can benefit greatly.

If you would prefer to not use our suggested plugins, you’ll be able to either deselect them for installation in the Setup Wizard under the Add Recommended Plugins To My Website option, skip that step entirely by clicking on Skip for Now, or if you decide after completing the setup wizard to not use them, you’ll be able to remove them like other WordPress plugins.

I do apologize for any issues with uninstalling MonsterInsights. If possible, we’d like to take a closer look at what’s going on, to see if we can offer any assistance from our end or point you in the right direction.

Please reach out to us directly at https://www.monsterinsights.com/get-help/ and we’ll be happy to take a closer look.

In the meantime, with MonsterInsights Lite, you’re able to track and view critical site statistics (such as page views in the last 30 days, top posts and pages, etc) and automatically track the following custom events:

• Download link tracking
• Affiliate link tracking
• Outbound link tracking
• Telephone link tracking
• Email link tracking
• Custom link click events

To learn a bit more about our features, please click here.

We also include a monthly email summary report, alongside other useful tools like a headline analyzer, a UTM URL builder, a widget for displaying the most popular posts, to help increase site engagement. When making any changes to your site, you can also add a site note to help keep track of the impact it has on your analytics.

We really appreciate you for giving us a try and if you have any suggestions for the things you’d like to see in the Lite version, please let me know and I’d be happy to share your feedback with the team.

Thank you.