Could you please clear cache? By that, I mean…
– The browser cache, see https://www.solutionbay.com/solutions/dont-know-how-to-clear-the-cache-1
– Please also check if you have a cache plugin installed. If so, please disable it temporarily, and check if it’s ok now
Thread Starter
mikess
(@mikess)
Done, that didn’t help. Anything else?
Could you please check if these two options https://www.screencast.com/t/h4R5DlZBlpLo are selected under question number 2 in the plugin?
Does it work if you choose the other option “User Name”?
Thread Starter
mikess
(@mikess)
It doesn’t work with either option: user Name or Channel ID.
The options in your photo are selected.
I’ve been using this plugin for a year now with no issues. I just decided to add YouTube, and this issue occurred.
Anything else?
We checked and on our end the Youtube subscribe button works, please see https://www.screencast.com/t/h9VhRZBobv. Something else must be happening with your setup. We can investigate more as part of the premium plugin.
Thread Starter
mikess
(@mikess)
I will uninstall and reinstall the app. If I can’t get it working, I’ll look for another app that does the same thing. I shouldn’t need to pay for help with a feature that is part of the free plugin.
Ok, please try reinstalling. The problem is not in the plugin but with your website as we demonstrated just above.
