Share Counter not showing up

Resolved aghe
(@aghe)

7 years, 3 months ago

Hello! Mashshare was working fine until Friday, when the share counter stopped showing in the new posts. The old posts still have it shown, but I am not sure that they are being updated. Any solving ideas?

I installed the 3.6.2 version I found linked by Rene in another topic, but nothing changed. I tried using SharedCount, had no effect.

The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

Rene Hermenau
(@renehermi)

7 years, 3 months ago

@aghe sharedocunt.com should be working. Please check with their website: See https://monosnap.com/file/2lerFKUUxwYPs4FWX3bfYhVsQOfEw7

peter2017
(@peter2017)

7 years, 3 months ago

Same problem here. The share count stopped working on friday and shows 0 on new posts.

marcinglivice
(@marcinglivice)

7 years, 3 months ago

I have the same problem

marcinglivice
(@marcinglivice)

7 years, 3 months ago

I have the same problem

Thread Starter aghe
(@aghe)

7 years, 3 months ago

Can you tell me how to properly set the sharedcount.com method? I just tried doing it and it doesn’t seem to work. I am 99% certain that I did something wrong.

Thanks.

Christopher Glaeser
(@cglaeser)

7 years, 3 months ago

Well, at least it’s not just me. The share counts for my site stopped working on Friday.

Thread Starter aghe
(@aghe)

7 years, 2 months ago

@thisistrue I accidentally activated GDPR compliance, now it works fine.

Thanks for the fast responses. Problem solved.

Ted Slater
(@tedslater)

7 years, 2 months ago

Facebook updated their API last week. This broke the share count functionality. Until the developer updates the plugin to accommodate Facebook’s latest API, we’ll need something like the sharedcount.com workaround.

Christopher Glaeser
(@cglaeser)

7 years, 2 months ago

I switched over to sharedcount.com months ago. Something broke last week.

jonbius
(@jonbius)

7 years, 2 months ago

I switched over to sharedcount.com, and I am getting no new share counts on my site. (jonbius.com)

For example, this page shows an old count (20): https://www.jonbius.com/2017/08/01/ak-interactives-148-spitfire-mk-ixc-eduard-rose-name/

If I enter the URL at Sharedcount.com, it shows 92 as of this posting.

I use no CDN or internal caching. I’ve gone through all the troubleshooting tips on the plugin site.

I even white listed the URL through Sharedcount.com.

Does anyone have suggestions?

I understand that full support only comes through the paid version, but at this point, I’m not thinking buying the full version is prudent.

Ted Slater
(@tedslater)

7 years, 2 months ago

Maybe it’s only showing “share” counts, and not counts for “likes/reactions” and “comments” as well?

FWIW, a few days ago we came up with some code that we put into the functions.php file to pull the engagement count from Facebook, and some code that spits it out on post pages. You can see it in action on one of the many sites we work with, 100percentfedup.com …

jonbius
(@jonbius)

7 years, 2 months ago

@tedslater It’s not showing anything… I’ve tried to set it for shares only, etc.

To keep it from reading zero all the time, I set it to only show anything after 1 like. So far, nothing, and it’s been over 24 hours.

Frustrating… I can’t find another plugin to simply hosw the share count.

Ted Slater
(@tedslater)

7 years, 2 months ago

The ESSB share buttons work with Facebook API 3.* … but they can hit the server pretty hard if you get a lot of traffic. Which is why we just came up with our own solution.