• ircf

    (@ircf)


    Hello,
    Our customer reported sometimes 2 problems when doing the following :
    – Click on the search bar and begin to type characters
    1st problem : For some users, the search modal opens after a few seconds (instead of opening instantly)
    2nd problem : When the search modal is opened the characters typed in the original search bar are not present in the search modal

    I could not reproduce the 1st problem myself, I could only reproduce the 2nd problem if I copy/paste a text in the search bar. I guess the 2nd problem happens because of the 1st one.

    My questions are :
    1) Is there a way to speed up the search modal appearance ? Does it depends on the website hosting ? Or maybe it depends on the user connection ? Or only depends on Doofinder ?
    2) I think both problems could be solved by copying the original search text into the search modal so that the original search is not lost whatever the modal speed is, is there a way to do that ?

    Thank you for your help 🙂
    Mathieu.

    • This topic was modified 3 months ago by ircf.

    The page I need help with: [log in to see the link]

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  • Plugin Author Doofinder

    (@doofinder)

    Hi @ircf,

    Thank you for reaching out, and apologies for the delayed reply. It looks like the issue might be related to the user connection. However, I would strongly recommend opening a case through the Doofinder Admin. This will allow us to gather all the relevant context about the affected customer or customers and provide better support and recommendations.

    Best regards!

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