Refund to Store Credits
-
Hello!
I am testing this plugin for Store Credit feature. The store credits get applied at checkout properly and works fine. However, the refund to store credit is not working. It shows me an error: “Invalid refund amount”.
I think the issue is that “Total available to Refund” is showing up as 0. Possibly because Store Credit is showing up as a voucher so the amount using store credit is not available for refund. Do I need to change a setting somewhere that I might be missing?
Here are the screenshots:
Please help. Thanks!
-
Hi @jpsdi,
Thanks for contacting us and I’m sorry to hear about that.
We’ve tried to replicate this issue on our end, but we weren’t able to reproduce it, the refund to store credit works correctly in our tests, as expected.
To help narrow this down, we recommend checking for a possible plugin conflict:
- Please temporarily disable all other plugins except WooCommerce and our Advanced Coupons plugin.
- Test the refund to store credit again.
- If the issue is resolved, re-enable your plugins one by one, testing each time, until the issue returns. This should help identify the conflicting plugin.
If the issue still occurs even with all other plugins disabled, or once you identify the culprit, please contact us via email at support[at]advancedcouponsplugin.com, so we can assist you directly.
We’ll be happy to take a closer look and help you get this resolved.
Cheers,
The topic ‘Refund to Store Credits’ is closed to new replies.
