Hi @caramella1123
Thanks for reaching out about the Split Pay Plugin. Please kindly refer to our documentation here for further details on this topic:
https://docs.splitpayplugin.com/faqs/transfer-reversals-refunds
The screenshots of the Stripe Dashboard may be slightly outdated, but the information remains the same. Refunds must be handled manually on a case by case basis.
Please let me know if you have any other questions.
Thank You @gauchoplugins so, this means that also my commission will be take when my client will refund his clients?
I believe so, yes. Any transfer reversals will create a negative balance if you have a zero balance on your account.
Refunding the transaction and initiating a transfer reversal are 2 separate actions. Both must be completed in order for the full balance to be returned.
The best way to check it is to run a TEST transaction by fully configuring the plugin in TEST mode.
