• Resolved davileti73170

    (@davileti73170)


    Hello,

    I’ve noticed an error in the generation of Mondial Relay tracking links. (in France for my case)

    To track a Mondial Relay package, you need the tracking number and postal code. By default, for the tracking link, your plugin uses the postal code of the relay point or locker address. However, if this postal code is different from the customer’s postal address, Mondial Relay reports an “unknown package.” Therefore, you must use the customer’s postal address postal code at the end of the link, and not the postal code of the relay point or locker.
    This only occurs when the customer has chosen a relay point or locker in a city with a different postal code than their own.
    Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Contributor satishzorem

    (@satishzorem)

    Hi @davileti73170 ,

    We don’t currently have access to the relay point or locker postal code in our system. The tracking link is generated using the customer’s shipping postal code by default.

    Thanks,
    Satish

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.