Hi,
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from wordpress.org
Kind regards,
Givi
I have the same problem on several websites!
Thread Starter
stimgs
(@stimgs)
Royal Elementor Addons got the same problem on their sample webpages like https://demosites.royal-elementor-addons.com/software-company-v2/
If you make your browser smaller and then click on the hamburger menu it not shows up. But it is not by al sample website, just some. I did a rollback to previous version of the plugin and it works again.
You can just unistall Royal Elementor Addons and then download it manually on https://wordpress.org/plugins/royal-elementor-addons/advanced/. You need version 1.71036.
Thanks for the information, that works!
Now let’s hope it’s fixed with the next update…
Hi.
Thank you for providing the information.
We will check this and fix it asap if the issue is on our side.
Kind regards,
Sophia
Bonjour,
J’ai également un problème avec le menu burger. Le burger est bien cliquable mais je ne peux pas y naviguer. Ça a toujours marché et maintenant cela ne fonctionne plus. Hier O2switch a restauré une version précédente, ça a marché durant à peine quelques heures et ça ne fonctionne plus. C’est un gros problème si on ne peut pas accéder aux autres pages.
Que puis-je faire pour arranger cela?
hello, it’s same issue on my website with “royal addons nav menu” hamburger on mobile doesn’t open, waiting for plugin update
Version 1.7.1038 is not working 100%.
The submenus in the hamburger menu are not working!
Bonjour
meme probleme pour mon site https://poteriedenesmy.fr/
les liens ne fonctionnent plus sur le menu mobile …. 🙁
Hi again.
We are aware that some of our users face the issue with a mobile menu.
We are working on it so that it will be fixed as soon as possible.
Thank you for your understanding.
Kind regards,
Sophia
stimgs(@stimgs) many thanks bro, you save lots of works.. i do what you say and its work correctly again..
Hi again.
The issue has already been fixed. You just need to update the plugin to the latest version.
Kind regards, Sophia
