Incorrect username or password.

  • Resolved Envox d.o.o.

    (@envox)


    1 year, 5 months ago

    Recently, when trying to checkout as a guest user (or non-logged in user), it is not possible to continue with the PayPal transaction because I get the error: Incorrect username or password.
    Please help me with what to do because this was not the case before.

    Many thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Clayton R

    (@mrclayton)

    1 year, 5 months ago

    Hi @envox

    The PayPal plugin doesn’t interact with the WooCommerce authentication. Can you provide a screenshot of the issue you’re having?

    Is the authentication error happening in the PayPal popup? If so, that is controlled by PayPal’s internal code and not by the plugin.

    Kind Regards

    Thread Starter Envox d.o.o.

    (@envox)

    1 year, 5 months ago

    Thanks for quick response. No, it’s not happening in the PayPal popup. It seems that plugin code refuse to continue if user is not logged in!

    Feel free to add any item from our store into the cart and check what will happen on checkout.

    Plugin Author Clayton R

    (@mrclayton)

    1 year, 5 months ago

    Hi @envox

    That is not the PayPal plugin that is displaying that notice. Some other code on your website is causing that behavior. The response from your server is:

    {
        "code": "rest_not_logged_in",
        "message": "Incorrect username or password.",
        "data": {
            "status": 401
        }
    }

    You have some plugin that’s blocking the WordPress REST API. You should whitelist at least the “/wp-json/wc-ppcp” endpoint since that is what this plugin uses.

    Thanks

    Thread Starter Envox d.o.o.

    (@envox)

    1 year, 5 months ago

    You’re so right! I’m using REST XML-RPC Data Checker plugin where “Disable REST API interface for unlogged users” was incidentally enabled.

    Case closed. Thanks for great plugin and support!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Incorrect username or password.’ is closed to new replies.